Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Professional and knowledgeable Senior Receptionist versed in administrative support and customer service. Offering 7 years of experience managing company reputation with customers.
Highly efficient and accurate with strong planning, problem-solving and communication skills. Welcoming clerical professional with 7 years of experience in office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, and Accurate when entering information in ] and keeping organized filing systems.
Skills
Office administration
Customer and client relations
Correspondence distribution
Database administration
Scheduling
Planning and Coordination
Microsoft Office
Professional demeanor
Security awareness
Business administration
Work History
Information Receptionist, 11/2020 to Current Veterans Health Administration – Lufkin, TX,
Full-Time
40 Hours Per Week
The responsibilities I have as a information receptionist(covid-19 screener) provides COVID-19 screenings to incoming employees and visitors coming into the Building. In order to be successful in this role one must possess the following characteristics Quick Learner, Strong Interpersonal Skills with all Communication mediums, Creative and Innovative, Fosters Teamwork, Demonstrates Leadership Qualities, Strong Organization and Planning Skills, Ability to Solve Problems, but knows when to ask for input and help. Excellent responsiveness and quick follow-up to requests are key.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Medical Office Representative, 04/2019 to 03/2020 Cone Health – Browns Summit, NC,
Full-Time
40 Hours Per Week
Scheduled, rescheduled and handled cancelled appointments for patients.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Enhanced office efficiency by handling callers per day.
Participated and led employee staff meetings, reporting trends in procedures, advising leadership on resources needed and receiving information to be disseminated
Responded to correspondence from insurance companies to verify patient's coverage.
Front Desk Medical Receptionist, 09/2016 to 03/2019 Life Care Centers Of America – Mount Vernon, WA,
Full-Time
40 Hour Per Week
Scheduled appointments for doctor visits and procedures using desktop calendar software.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Completed clerical duties and tasks for clinic administration.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Responded to correspondence from insurance companies to verify patient's coverage.
Carefully transcribed phone messages and relayed to appropriate personnel within minutes of each call.
Organized paperwork such as charts and reports for office and patient needs.
Completed and filed financial documentation for accounting purposes.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Police Records Clerk, 09/2015 to 08/2016 City Of Hickory – Hickory, NC,
Full-Time
40 Hours Per Week
Provided optimal support to investigations by staying up to date on processing procedures and how to handle high priority evidence.
Collaborated with law enforcement investigators and court officials to determine evidence requirements and deliver timely, helpful support.
Submitted evidence to supervisors, crime labs or court officials for legal proceedings.
Kept detailed records of evidence and evidence storage inventories, double-checked procedures and monitored access to prevent unauthorized handling.
Completed lab work to examine and classify various pieces of evidence to note evidence and prepare items for further analysis.
Successfully maintain clean, valid driver's license and access to reliable transportation.
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
Associate of Arts: Business Administration And Management, Expected in 05/2022 University Arkansas At Monticello - Monticello, AR, GPA:
High School Diploma: , Expected in 05/2013 Hall High School - Little Rock, AR GPA:
Accomplishments
Documented and resolved which led to advanced results.
Resolved product issue through consumer testing.
Used Microsoft Excel to develop inventory tracking spreadsheets.
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