infant care resume example with 17 years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Authorized to work in the US for any employer Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Skills
Microsoft Publisher
Infant Care
Employee Evaluation
Databases
Customer service
Management
Computer Networking
Cold Calling
Recruiting
Quality Assurance
Employee Orientation
Certifications and Licenses
FEMA
July 2010 to Present
Emergency management during a disaster. This does not expire.
Addressing concerns and using sensitivity when responding to needs and feelings of patients
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
Development in any professional field.
Additional Information
Proficient in
Microsoft Office
Proficient in Microsoft Outlook
Organizational and Planning Skills
Time Management
Mental and Physical Assessments
Lactation Support
Emergency Response
Bedside Lactation
Training Seminars
Training & Development
Conflict Resolution
People Skills
Data Management
Active Listening
Customer Service
Critical Thinking
Problem Resolution
Organizational Skills
Relationship Building
Team Management
Experience
Infant Care, 10/2009 to 06/2019 Adventist Health System – Los Angeles, CA,
In a clinical setting I was responsible for establishing relationships with pregnant and newly delivered mothers from the highest risk population in High Point
Daily compliance with Federal and state laws, policies and procedures
Responsible for the Guilford County breastfeeding Peer Counselor program
Maintained daily contact with clients which included phone calls, hospital visits and group discussions
Provided fact based education about infant feeding, and provided encouragement and support
Facilitated weekly Ready Set Baby birth class
Provided referrals to other agencies and healthcare providers
Documented services provided in medical records and counselors logs daily
Generated and explained contracts for medical supplies needed by qualified program participants
Issued medical supplies, maintained log of issued supplies and updated log when they were returned
Used
Microsoft Windows 10, HP tablet, Crossroads system for medical records and a multiple use telephone system
Very well versed in Microsoft Word, Publisher, and Excel.
Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.
Devised new health education and promotion programs to meet specific or at-large needs of local community.
Supported program operations with database maintenance.
Wrote reports and bulletins outlining key health topics and response strategies.
Helped with targeting public health work by developing needs assessments.
Provided necessary health education training for patients.
Enhanced awareness of health resources and worked to connect individuals with programs.
Finance Manager, 07/2005 to 06/2009 Cord Moving And Storage – City, STATE,
Managed an in-house financing program in a retail store
Responsible for a team of 5 employees in a fast paced, goal oriented setting with limited oversight
Opened three new locations in Virginia and
Maryland
Responsible for staff performance, evaluation, training, interviews and hiring, and termination
All staff had to be able to sell our financing option, collect current and delinquent accounts and repossess merchandise
Conducted account audits, scheduled payment arrangements, and arranged pickup of merchandise from delinquent customers
Worked in and out of the office
Collections governed by first party collection laws and face to face customer management skills
Each account evaluated on a case by case basis
Pursued litigation for severely delinquent customers under either the civil or criminal code depending on the state
Filed complaints with the court clerk then represented TRS in court
Well versed in the FDCPA as well both first and third party collection practices
Over 4 years of skip tracing experience with both first and third party
Other duties include using credit profiles and internet databases to provide leads for missing customers
Verification of property ownership analyze risk and assets to determine amount of legal settlement and arrangements
Created and reviewed lease contracts ensuring they conformed to applicable privacy and collection laws
Collections, Skiptracing, Internet research
Delivered extensive coaching in financial processes and procedures to both newly hired and existing employees.
Drafted monthly operation summaries, identified cost savings and communicated results to regional managers.
Improved customer satisfaction ratings by employing conflict resolution techniques.
Assisted upper management with special [Type] projects.
Reviewed applications against established parameters to determine approval, rejection or modification requirements.
Teamed with sales managers and sales consultants to create positive atmosphere, resulting in maximum profitability and customer satisfaction.
Used advanced skip tracing tools to locate customers.
Interviewed former and current neighbors, friends, relatives, references and employers via telephone to obtain information pertaining to whereabouts of skips.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Prioritized and organized tasks to efficiently accomplish service goals.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Collection Specialist, 04/2001 to 04/2003 Atlantic Credit And Finance – City, STATE,
Began the first year in the third party collections department collecting charged off credit card and auto loan accounts
Organized payment arrangements and managed settlement amounts with consideration for the debtors financial constraints
Fast paced call center atmosphere
Made outbound calls following local and federal laws
Promoted to the skip tracing division for the remaining year and six months
Located and confirmed new addresses and phone numbers for charged off credit card accounts and auto loans
Verifications would be made through outbound telephone calls, internet databases and various research tools paid for by the company
This was also very fast paced and goal oriented.
Met demands of busy collections group by performing high volume of daily calls.
Established solid record of maintaining consistent performance and quality levels.
Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Gathered required information from customers for settlement reviews to help negotiate down debt with creditors.
Reviewed gathered information to assess or detect issues.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Used internet databases and phone tools in order to locate customers.
Used advanced skip tracing tools to locate customers.
Produced timely and accurate reports about findings.
Customer Service Complaints and Support, 11/1999 to 04/2001 HSN The Home Shopping Network – City, State,
Provided customer service and support on a multi windows based system with a HTML program as back up
Inbound sale and support via telephone for home shopping experience
Responsible for resolving order issues such as handling of merchandise, incorrect merchandise received or late delivery
Developed strong time management and problem solving skills
Fast paced call center with a business casual atmosphere.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Assisted in training and motivating new employees.
Audited customer account information to identify issues and develop solutions.
Troubleshot, resolved or escalated technical issues based on individual customers' needs.
Performed needs analysis and presented options based on findings to help customers make decisions.
Education and Training
High school: Liberal Arts, Studies, Expected in 09/1998 to Virginia Western Community College - Roanoke, VA GPA:
: , Expected in 06/1996 to William Fleming High School - Roanoke, VA GPA:
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