Qualified Advanced Technical Support Specialist with 7 years of helpdesk and customer service experience. Provides comprehensive troubleshooting support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues. Competent in gathering and reviewing information to evaluate quality and reliability of different products, processes and procedures. Devoted to completing in-depth reviews and proposing strategic solutions. Knowledgeable about developing visual graphs and models of workflows and proposed changes. Analytical Industrial Technician well-versed in installing, maintaining and repairing machinery, equipment and electrical systems while leading teams in troubleshooting electrical and mechanical problems. Experienced in isolating root causes of maintenance problems to develop expedient solutions. Working knowledge of electronic and electrical concepts and operating safety to promote maximum efficiency.
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