Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Qualified Advanced Technical Support Specialist with 7 years of helpdesk and customer service experience. Provides comprehensive troubleshooting support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues. Competent in gathering and reviewing information to evaluate quality and reliability of different products, processes and procedures. Devoted to completing in-depth reviews and proposing strategic solutions. Knowledgeable about developing visual graphs and models of workflows and proposed changes. Analytical Industrial Technician well-versed in installing, maintaining and repairing machinery, equipment and electrical systems while leading teams in troubleshooting electrical and mechanical problems. Experienced in isolating root causes of maintenance problems to develop expedient solutions. Working knowledge of electronic and electrical concepts and operating safety to promote maximum efficiency.

  • Equipment Maintenance
  • Schematics
  • Blueprints
  • Machine set up
  • Equipment calibration
  • Keen manual dexterity
  • Efficient troubleshooter
  • Logistics
  • Customer Service
  • Relationship Development
  • First Aid/CPR
  • Operational Improvement
  • Problem Resolution
  • Mechanical drawing interpretation
  • Network support
  • Staff assistance
  • Valve repairs
  • Manual dexterity
  • Tool repair and maintenance
  • Fabrication
  • Fast-learner
  • Welding
Work History
03/2013 to Current
Industrial Technician Clean Harbors, Inc. Newburgh, NY,
  • Diagnosed, repaired and replaced faulty electrical, electronic and mechanical components to maintain operations.
  • Installed and repaired electrical and mechanical systems, equipment and machinery to maintain proper functionality.
  • Reviewed engineering design proposals and edited drawings to ensure success of the project installations.
  • Evaluated installed electrical equipment and systems to implement corrective actions.
  • Worked with a variety of customers to understand needs and provide requested technical services.
  • Resolved technical problems, improved operations and provided exceptional client support.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Configured hardware, devices and software to set up work stations for coworkers.
  • Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Led project team meetings, communicated deadline updates, outlined action items, provided recommendations and offered targeted solutions.
  • Determined most effective approaches to new projects by reading and analyzing blueprints, drawings and sketches.
  • Identified root cause for electrical/mechanical failures through design review and trouble shooting.
  • Performed maintenance procedures and repairs on existing electrical products and systems.
  • Worked with vendors to develop quotes, place new orders, handle shortages and resolve defective parts issues.
03/2011 to 03/2013
Maintenance Technician Corteva, Inc. Wilmington, NC,
  • Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Inspected and tested machinery and equipment to diagnose malfunctions.
  • Tested electrical continuity and electrical wiring by using multi-meters, oscilloscopes, and a meggers.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Followed all work orders and specifications to determine which machines and equipment required replacement, repair or maintenance.
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs effectively, improving overall employee satisfaction.
  • Troubleshot and diagnosed problems with mechanical and electrical systems and equipment.
  • Trained junior maintenance professionals on correct repair and cleaning procedures.
03/2009 to 01/2011
Field Service Technician Rdo Equipment Co. Spokane, WA,
  • Traveled to nuclear power plants around the world to install and maintain Uranium fuel rod moving equipment.
  • Supported wonderware HMI, PLC programming, frequency drives, encoders and utilized trouble shooting methods to solve problems in the field efficiently.
  • Performed pre-maintenance on previously installed equipment and provided recommendations to the customers on what needed attention or upgrades options.
Expected in 03/2009
Associate of Science: Robotic And Industrial Integration
Central Lakes College - Staples, MN,

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  • Maintenance Technician
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