Dedicated and technically skilled business professional with experience in customer service, inside sales, and office
management. Serve as point person for managers, clients, and vendors to ensure proper lines of communication and
customer satisfaction. Maintains excellent communication skills, problem resolution abilities, and a high-level of
confidentiality. Accomplished in all aspects of MS Office, and QuickBooks.
Strong interpersonal & interactive skills
Analytical & strategic thinker
Strong team player
Excellent customer service skills
Managed a portfolio of 20+ accounts totaling $550K in monthly sales.
Industrial SalesMar 2017 to Current CBS Rental & Supply － Houston, TX
Quote support for all projects and jobs.
Answer customer questions regarding equipment and services
Prepare contracts and record and close sales orders.
Operational support to Outside Sales Team.
Account ManagerMar 2014 to Mar 2017 Clear Creek Equipment － LaPorte, TX
Responsible for establishing new rental and sales accounts by providing exceptional customer service to call-in and
Processing rental quotations, reservations, contracts and invoices in compliance with company
Ensuring customer satisfaction with all inside and outside staff.
Coordinate and track daily equipment
pick-ups and returns with multiple drivers.
Supervise inside sales representatives, and train them on proper
Answered customers' questions about products prices, availability, uses and credit terms.
Determined the cost and pricing of proposals and bids.
Office ManagerMar 2010 to Apr 2014 Follis Construction － LaPorte, TX
Responsible for full charge bookkeeping inclusive of profit and loss statements.
Financial responsibility for projects and general administrative
functions including accounts payable, accounts receivable, collections, banking, reconciliation and payroll.
Financial reporting, including job costing, job audit and close out, job reconciliation including progress schedules,
weekly cash position and cash forecasting.
HR functions including new hire set up, drug testing, and background
Maintained and archived the company files and normal administration responsibilities related to the
management and the general and administrative functions of the firm.
Generated financial reports for management review.
Managed accounting operations, accounting close, account reporting and reconciliations.
Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
Office ManagerJan 2005 to Feb 2010 Equip-Co Transportation － LaPorte, TX
Provided administrative assistance to President and Vice President.
Responsible for general office duties.
A/P, A/R, as well as weekly, monthly and quarterly billing.
Followed-up on collections.
Handled customer inquiries,
complaints and billing questions.
Coordinated service calls with staff.
Established detailed service program for
quarterly maintenance of vehicles.
Processed new hire paperwork, including safety training, background checks, and
Bachelor of Science, BusinessAugust 2015University of Texas － Arlington
Associate of Arts, Business ManagementMay 2005University of Phoenix