, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Skills
Diagnostics Certification
Understanding schematics
Electrical Certification
Power and hand tool use
Troubleshooting strength
Mechanical Repair
Codes compliance
Organizational ability
Reporting and documentation
OSHA
Technical proficiency
Technology knowledge
Decision-making
Interpersonal and written communication
Critical thinking
Problem resolution
Data management
Time management
Analytical
Customer service
Microsoft Office
Experience
08/2013 to CurrentIndustrial Maintenance TechnicianInternational Paper Company | State Wide, AR,
Installed and repaired basic mechanical systems, hydraulic systems, pneumatic systems and process control systems.
Adhered to safety, health and environmental rules and regulations to avoid workplace injury and machine productivity.
Adjusted plant equipment to maintain proper performance and safe operating conditions.
Operated hoists and tools to safely handle and move parts and equipment.
Selected troubleshooting methodologies to find malfunctions in machine systems to conduct repairs.
Monitored machine operation and verified performance met production requirements.
Diagnosed electrical, mechanical and plumbing problems to apply corrective action for operational efficiency.
Interpreted schematic drawings and diagrams prior to performing required maintenance.
Operated hand and power tools to complete repairs.
Maintained clear and safe workspace areas to meet OSHA standards.
Installed new systems, replacement parts and components to maintain proper operation.
Performed performance and safety inspections on equipment and machinery to maintain operational baseline.
Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.
Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
Inspected electrical components to identify defects and hazards and make necessary adjustments.
Updated documentation for recordkeeping and customer use.
Oversaw preventive maintenance on electrical panels and complex machinery to reach prescribed levels of operation.
Designed, fabricated and installed upgrades to improve existing equipment.
01/2011 to 05/2013Oil Refinery TechMarketsource | Wilmington, NC,
Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
Used diagnostics and troubleshooting tools to identify failures and equipment issues.
Worked on job sites and assigned locations, installing and repairing pipes, valves and pumps.
Participated in all company safety meetings to learn different ways to alleviate accidents.
Handled various manual operating and maintenance tasks as directed by company's policies and standards.
Dismantled equipment to and cleaned or performed regular maintenance.
Utilized active listening to determine what supervisors expected and responsibly completed all tasks within expected timeframes.
Safely operated forklift and aerial lift to move machinery around floor.
Observed manufacturer safety instructions when using machinery and work tools.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Demonstrated leadership by making improvements to work processes and helping to train others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Motivated and encouraged team members to communicate more openly and constructively with each other.
05/2009 to 01/2011Wireless Sales ExpertAmerican Dining Creations | Indianapolis, IN,
Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
Used on-site computer systems to access figures and documentation associated with available service plans.
Kept current on latest smartphones and tablets to provide guests with up-to-date and accurate information on emerging technologies.
Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
Implemented company guiding principles to interact with co-workers, building friendly and productive team environment without conflict.
Acted in accordance with company SOPs and deferred to managers with questions on operations procedures to maintain smooth workflow.
Welcomed guests and asked open-ended questions to best determine which products would meet needs.
Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
Listened to customer needs, chose appropriate products and spent time explaining each item's functions and features.
Assisted customers both in person and by phone, answering questions about different products.
Diagnosed issues with cell phone performance, technical operations and specific applications.
Provided customers with service options based on current plan found in customer database.
Educated customers about policies, contracts and payment amounts.
Monitored inventory and restocked shelves when product orders arrived.
Established and updated accounts for business and personal use.
Utilized extensive research skills to determine causes of customer issues and identified satisfactory solutions
Updated client account information.
Responded to client requests via email, phone and in person.
Called potential clients to follow up on purchase and contracts.
Escalated plan and carrier complaints to appropriate employees.
05/2006 to 02/2009CashierMad Butcher | City, STATE,
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Worked closely with front-end staff to assist customers.
Processed all sales transactions promptly to prevent long customer wait times.
Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Learned roles of other departments to provide coverage and keep store operational.
Verified customer identification for alcohol or tobacco purchases.
Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Resolved customer complaints and escalated worsening concerns for remediation.
Education and Training
Expected in | Mechanical EngineeringUniversity of Arkansas At Little Rock, Little Rock, ARGPA:
Expected in 05/2008High School Diploma | Clarendon High School, Clarendon, ARGPA:
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