Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
  • Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
  • Diagnostics Certification
  • Understanding schematics
  • Electrical Certification
  • Power and hand tool use
  • Troubleshooting strength
  • Mechanical Repair
  • Codes compliance
  • Organizational ability
  • Reporting and documentation
  • OSHA
  • Technical proficiency
  • Technology knowledge
  • Decision-making
  • Interpersonal and written communication
  • Critical thinking
  • Problem resolution
  • Data management
  • Time management
  • Analytical
  • Customer service
  • Microsoft Office
08/2013 to Current Industrial Maintenance Technician International Paper Company | State Wide, AR,
  • Installed and repaired basic mechanical systems, hydraulic systems, pneumatic systems and process control systems.
  • Adhered to safety, health and environmental rules and regulations to avoid workplace injury and machine productivity.
  • Adjusted plant equipment to maintain proper performance and safe operating conditions.
  • Operated hoists and tools to safely handle and move parts and equipment.
  • Selected troubleshooting methodologies to find malfunctions in machine systems to conduct repairs.
  • Monitored machine operation and verified performance met production requirements.
  • Diagnosed electrical, mechanical and plumbing problems to apply corrective action for operational efficiency.
  • Interpreted schematic drawings and diagrams prior to performing required maintenance.
  • Operated hand and power tools to complete repairs.
  • Maintained clear and safe workspace areas to meet OSHA standards.
  • Installed new systems, replacement parts and components to maintain proper operation.
  • Performed performance and safety inspections on equipment and machinery to maintain operational baseline.
  • Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.
  • Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
  • Inspected electrical components to identify defects and hazards and make necessary adjustments.
  • Updated documentation for recordkeeping and customer use.
  • Oversaw preventive maintenance on electrical panels and complex machinery to reach prescribed levels of operation.
  • Designed, fabricated and installed upgrades to improve existing equipment.
01/2011 to 05/2013 Oil Refinery Tech Marketsource | Wilmington, NC,
  • Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
  • Used diagnostics and troubleshooting tools to identify failures and equipment issues.
  • Worked on job sites and assigned locations, installing and repairing pipes, valves and pumps.
  • Participated in all company safety meetings to learn different ways to alleviate accidents.
  • Handled various manual operating and maintenance tasks as directed by company's policies and standards.
  • Dismantled equipment to and cleaned or performed regular maintenance.
  • Utilized active listening to determine what supervisors expected and responsibly completed all tasks within expected timeframes.
  • Safely operated forklift and aerial lift to move machinery around floor.
  • Observed manufacturer safety instructions when using machinery and work tools.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
05/2009 to 01/2011 Wireless Sales Expert American Dining Creations | Indianapolis, IN,
  • Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
  • Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
  • Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
  • Used on-site computer systems to access figures and documentation associated with available service plans.
  • Kept current on latest smartphones and tablets to provide guests with up-to-date and accurate information on emerging technologies.
  • Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
  • Implemented company guiding principles to interact with co-workers, building friendly and productive team environment without conflict.
  • Acted in accordance with company SOPs and deferred to managers with questions on operations procedures to maintain smooth workflow.
  • Welcomed guests and asked open-ended questions to best determine which products would meet needs.
  • Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
  • Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
  • Listened to customer needs, chose appropriate products and spent time explaining each item's functions and features.
  • Assisted customers both in person and by phone, answering questions about different products.
  • Diagnosed issues with cell phone performance, technical operations and specific applications.
  • Provided customers with service options based on current plan found in customer database.
  • Educated customers about policies, contracts and payment amounts.
  • Monitored inventory and restocked shelves when product orders arrived.
  • Established and updated accounts for business and personal use.
  • Utilized extensive research skills to determine causes of customer issues and identified satisfactory solutions
  • Updated client account information.
  • Responded to client requests via email, phone and in person.
  • Called potential clients to follow up on purchase and contracts.
  • Escalated plan and carrier complaints to appropriate employees.
05/2006 to 02/2009 Cashier Mad Butcher | City, STATE,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Verified customer identification for alcohol or tobacco purchases.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Resolved customer complaints and escalated worsening concerns for remediation.
Education and Training
Expected in | Mechanical Engineering University of Arkansas At Little Rock, Little Rock, AR GPA:
Expected in 05/2008 High School Diploma | Clarendon High School, Clarendon, AR GPA:

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School Attended

  • University of Arkansas At Little Rock
  • Clarendon High School

Job Titles Held:

  • Industrial Maintenance Technician
  • Oil Refinery Tech
  • Wireless Sales Expert
  • Cashier


  • Some College (No Degree)
  • High School Diploma

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