LiveCareer-Resume

indirect agent resume example with 4+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Individual possessing first-rate scheduling, telephone and documentation abilities. Eager to support day-to-day program operations with expertise in records management and resource coordination. I am ambitiously ready to skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Aspiring success in building long-lasting relationships with employers and surrounding employees.

Skills
  • Cash deposit preparation
  • Transporting files
  • Accounting support
  • Microsoft
  • Document retrieval
  • Interdisciplinary teamwork
  • Database entry
  • Personnel records maintenance
  • Administrative skills
  • Word processing
  • Cash handling accuracy
  • Client account management
  • Understands confidentiality
  • HUD Legal research
  • Friendly, positive attitude
  • Multitasking
  • Data management
  • Customer service
  • Critical thinking
  • Communication
  • Analytical
Experience
08/2022 to Current Indirect Agent Coda | Hillsboro, OR,
  • Responded promptly to customer service calls and inquiries from diverse groups of individuals.
  • Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
  • Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
  • Remained up-to-date with industry and competitor trends and adjusted company procedures accordingly.
  • Assisted with copywriting, artwork and web workflow to facilitate print and digital marketing communications.
  • Collaborated with marketing team on new ideas and directions to support events and customer communication projects.
  • Proofread and finalized marketing communications and documentation prior to release.
  • Managed customer accounts and handled purchasing, sales and marketing to increase service and efficiency.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Relayed important information to recipients and provided shipping documentation along with packages.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
02/2021 to 09/2022 Intake Specialist Dsw (Designer Brands Inc.) | Sterling Heights, MI,
  • Maintained clinical records and required paperwork in compliance with agency standards.
  • Maintained positive attitude and effectively de-escalated clients during crisis situations.
  • Answered and logged incoming inquiries via phone, fax and email.
  • Coordinated schedules and appointments, sending out reminders regarding appointment dates.
  • Guided clients completing financial assistance applications and respite care applications.
  • Supported social worker with client case management services.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Collected and coded various documents to prepare for filing, storage and processing.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
  • Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
  • Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
  • Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
12/2020 to 02/2021 Office Assistant Checkers Drive-In Restaurants, Inc. | Milford, OH,
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Maintained business records by updating customer information.
  • Dispersed incoming mail to correct recipients throughout office.
  • Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Sent invoices to customers and made follow-up phone calls.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
12/2019 to 09/2020 Assistant Manager Little China Restaurant | City, STATE,
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Recovered clothing items from fitting rooms and returned to specified department areas.
  • Followed company standards for merchandise presentation and planograms of best apparel and displays.
  • Processed sales transactions using POS system and returned receipts and payment cards to customers.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
01/2018 to 12/2019 Team Member Company Name | City, State,
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Kept customer and food preparation areas clean and well-organized.
  • Completed side tasks by restocking condiments and cleaning refrigerators.
  • Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Prepared items according to written or verbal orders, working on several different orders.
Education and Training
Expected in 05/2023 to to | Criminal Justice Grand Rapids Community College, Grand Rapids, MI GPA:

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Resume Overview

School Attended

  • Grand Rapids Community College

Job Titles Held:

  • Indirect Agent
  • Intake Specialist
  • Office Assistant
  • Assistant Manager
  • Team Member

Degrees

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