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independent operations consultant resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Multifaceted executive offering proven background in business settings driving organizational change at operational levels. Demonstrated leadership, planning and creative problem-solving abilities while focused on delivering robust, performance-oriented, quality driven strategies and services.

Skills
  • Executive organizational leadership and talent development
  • Program development, growth and viability assessments
  • Quality metrics and key performance indicators
  • Market trend expertise
  • Business transformation and strategic planning
  • Executive coaching and mentoring
  • Project management
  • Strong cross department collaboration and organizational skills
  • Excellent communication skills and strong public speaking ability
  • Results focused and quality driven
Education
Saint Joseph's University Philadelphia, PA, Expected in Master of Science : Health Psychology - GPA :
Saint Joseph's University Philadelphia, PA, Expected in Bachelor of Science : Psychology - GPA :
Experience
Grand Living At Lake Lorraine - Independent Operations Consultant
Jacksonville, FL, 01/2022 - Current
  • Increased operations efficiency through execution of work flow and process improvements while leveraging technology
  • Utilized well-honed skills to swiftly refocus changing project priorities while developing metrics and measurements to drive results
  • Lead collaborative team of consultants through development and execution of pilot program
  • Analyzed operational performance and recommended process and system improvements to enhance funding stream and program viability
  • Provided strategic analysis and created key performance indicators for all programs
  • Coordinated with President to manage organization's goals and objectives
Keystone Human Services - Executive Director
City, STATE, 08/2017 - 11/2021
  • Directed and oversaw $18M in operations across Pennsylvania
  • Established strategic business actions and streamlined operations to keep business agile and responsive to changing market
  • Generated new stakeholder relationships and increased revenue by driving effective business development strategies
  • Developed and implemented new services, programs and staffing models to support growth, standardization and revenue
  • Led implementation of large scale, division wide projects: electronic health records, learning management systems and new workforce and payroll system
  • Monitored business trend forecasts and adjusted operational plans
  • Revitalized strategic plans and realigned objectives to increase overall profits
  • Spearhead funding restoration efforts through advocacy, outreach and partnership with lobbyists and legislators across the Commonwealth
Merakey - Corporate Operations Specialist Consultant
City, STATE, 07/2015 - 08/2017
  • Internal consultant for all behavioral health programs to ensure overall organizational efficiencies, compliance, regulation adherence, workflow management and overall financial viability
  • Defined appropriate metrics and measurements to drive results
  • Spearheaded efforts to establish and obtain national accreditation and certifications to include Certified Community Behavioral Health Clinic (CCBHC)
  • Subject matter expert for multiple operational implementations impacting program performance, effectiveness and strategic planning
  • Leveraged data to guide lean management and operational success to include development of corporate training needs while managing key performance improvement efforts, special projects and enhanced models of care
  • Provide support through consultation for program development, research, data management and facilitation of work groups
Merakey - Statewide Regional Director
City, STATE, 03/2012 - 07/2015
  • Oversaw operations in 64 Counties totaling $18M in revenue
  • Developed vision, strategic plan and policies across service line to promote and uphold fidelity, compliance, quality standards, stakeholder recommendations and standardization across operations
  • Established performance improvement strategic metrics and evaluation methods while focusing on business development, community outreach and best practice standards to leverage technology
  • Evaluated staffing models and successfully led product line through (2) two staffing restructures to maximize effectiveness
  • Developed strong social media campaigns and marketing plans to support growth, development and community awareness
  • Liaised with Executive Leadership to share analysis of trends, research, initiatives, growth opportunities and standardization of service line
Merakey - Adult & Children's Service Director
City, STATE, 01/2003 - 03/2012
  • Operational management of $10 M in revenue
  • Managed and developed multiple programs and satellite offices to include: Outpatient Mental Health and Drug and Alcohol Programs, Behavioral Health Rehabilitation Services, Foster Care Services, Case Management and Base Service Unit
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between financial performance and quality objectives
  • Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies
  • Worked closely with external stakeholders to immediately address issues and pilot new programs and effective solutions (ie: telemedicine)
  • Liaised between organizations, partners, stakeholder, and members to promote and improve services and communication

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Resume Overview

School Attended

  • Saint Joseph's University
  • Saint Joseph's University

Job Titles Held:

  • Independent Operations Consultant
  • Executive Director
  • Corporate Operations Specialist Consultant
  • Statewide Regional Director
  • Adult & Children's Service Director

Degrees

  • Master of Science
  • Bachelor of Science

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