Independent Living Assistant Resume Example
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INDEPENDENT LIVING ASSISTANT
Summary
I Toni Harris would be a perfect candidate for True Green seeing that I am a Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty. I am a very communicative professional accomplished in performing technical and non-technical services in the customer service industry. Track record of assisting, researching and resolving all kinds of customer issues. Capable of working within team environment with minimal or no supervision.
Experience
03/2018 - 09/2018Mlm Home Improvement - Independent Living AssistantSterling , VA
- Provided personal nursing assistance in pre- and post-operative situations.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
- Documented patient intake and dietary requirements and assisted with feeding.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
11/2017 - 01/2018Autosource Motors - Call Center RepresentativeMesa , AZ
- Met or exceeded call speed, accuracy and volume benchmarks on aconsistent basis.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Corresponded with Apple department team members to build and implement successful solutions to customer problems.
- Maintained revenue streams by exhausting every option before offering refunds.
- Answered, screened and processed over calls daily by using call management system and web-based communications.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Assisted every customer ,with a upbeat attitude and tone
03/2017 - 04/2017Nissan - Car Sales AssociateCity , STATE
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Recommended merchandise to customers based on needs and preferences.
- Stayed up to date on store promotions, payment policies and security practices.
- Educated customers on product and service offerings.
- Achieved mutual agreements and cleared up miscommunications by working with all parties to reach win-win solutions.
- Consistently provided exceptional service and attention to customers and stakeholders.
- Protected company brand and improved customer satisfaction by finding creative solutions to problems arising from deliverables.
- Improved operations by working with team members and customers to find workable solutions.
04/2016 - 01/2017Tresco Inc. - Community Support Team MemberCity , STATE
- Implemented, maintained and verified compliance to various international quality standards and administered training on standards.
- Escalated identified risk issues, challenges and trends to senior management and delivered risk-related documents for audit and regulatory exams.
- Created agenda, materials and communications for team meetings.
- Achieved mutual agreements and cleared up miscommunications by working with all parties to reach win-win solutions.
- Correlated and recorded data obtained during surgical procedure, including maintaining departmental records, reports and charts.
- Developed cost-savings and new solutions to existing problems through persistent research and innovation.
- Protected company brand and improved customer satisfaction by finding creative solutions to problems arising from deliverables.
Activities and Honors
- Sales and Marketing Professional Association
- National Association of Sales Professionals
Skills
- Resolving issues
- Quality assurance controls
- Call documentation skills
- Documentation and reporting
- Technical troubleshooting
- Customer communications
- Communicating with clients
- Data entry
- Call center experience
- Providing customer support
- Professional telephone voice
- Interpersonal skills
Education and Training
06/2013Beecher High SchoolCity, StateHigh School Diploma
10/2018Charter Health CareCityHealth Aide
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Resume Overview
School Attended
- Beecher High School
- Charter Health Care
Job Titles Held:
- Independent Living Assistant
- Call Center Representative
- Car Sales Associate
- Community Support Team Member
Degrees
- High School Diploma
Health Aide
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