Independent Distributor resume example with 11+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Knowledgeable in current merchandising trends, customer needs and shrink reduction. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Detail-oriented and dedicated to cultivating efficient environments for top service.
Skills
Building Customer Relationships and Loyalty
Computer Proficiency and Microsoft Office
Attention to Detail
Meeting Sales Goals
Loss Prevention
Product Knowledge
Customer Service
Energy and Physical Stamina
Store Policies and Procedures
Excellent Written and Verbal Communication
POS Software
Team Cooperation
Education
Empire Beauty School - BostonBoston, MAExpected in 07/2009 ā āNo Degree:Cosmetology Education - GPA:
Completed course in Cosmetology on July 2009
Licensed Cosmetologist by the Massachesetts Board of Cosemetology and Babering
Received awards in Finished Work, Up-Dos, Clipper Cuts, Cutting and Coloring
Specialize in color formulations and corrections
Cape Cod Community CollegeWest Barnstable, MAExpected in 07/2010 ā āNo Degree:Office Skills Training - GPA:
Completed professional development in computer skills, customer service, therapeutic communication, legal and ethical issues
CPR, first aid, safety, and infection control, time and stress management
The New England Institute of ArtBrookline, MAExpected in 04/2003 ā āAssociate of Arts:Marketing - GPA:
Relevant Coursework Completed: accounting, finance, industrial psychology, project management, international business, marketing, human resource's, statistics and more.
I am able to combine my creative and analytical sides to design and execute strategies to help build businesses.
I am prepared for a leadership role to determine the marketing of goods and services by including advertising, promotion, and sales management
Work History
Mayvenn Hair - Independent Distributor City, STATE, 08/2016 - Current
Communicated with suppliers daily about inventory needs and sales success.
Created pricing schedules and determined discount rates.
Updated marketing strategies to include social networks
Reviewed customer information to suggest best products for specific needs.
Immediately addressed problems with customers to promote speedy resolution.
Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
Stayed in open communication with existing customers to offer immediate access to new products.
Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase.
Self-employed - Cosemetologist City, STATE, 08/2010 - 03/2019
Consulted with new clients, asking appropriate questions to understand needs and expectations for hair color, style and care.
Researched latest trends in hair and makeup to stay updated on color, style and technique.
Maintained client treatment records and designed long-term care programs for return customers.
Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base.
Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Suggested treatments and styles to suit customer appearance and fashion choices.
Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
Processed payments, entering sales in register for prompt customer service.
Created marketing advertisements to increase awareness of services and boost sales.
Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Trained salon staff in traditional and innovative haircutting techniques and salon management.
Kept detailed records of customer information and services provided to increase return customers .
Consistently received positive performance reviews from guests.
Cadillac Lounge - Cocktail Waitress City, STATE, 02/2017 - 12/2018
Collected dirty flatware and glassware to deliver to sanitizing station.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Checked identification for minimum age for sale of alcoholic beverages.
Built solid rapport with many frequent patrons to cultivate guest loyalty.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Greeted new customers, discussed specials and took drink orders.
Kept track of event finances, initial deposits, due payments and final balances.
Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Gentleman's Club restaurant while maintaining calm, professional demeanor.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Increased sales significantly by upselling higher-end products to customers.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
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