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independent contractor delivery driver resume example with 11 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Business-conscious General Manager bringing over 8 years of experience in restaurant retail industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery.

Skills
  • Performance improvements
  • Supervision and training
  • Product costing
  • Customer relationship management
  • Team building and motivation
  • Customer experiences
  • Proficient in excel
  • Top talent recruiting, hiring and retention
  • Staff development
  • Client relations
  • Staff training
  • Salary structure/compensation analysis
  • Financial administration
  • Schedule management
  • Employee scheduling
  • Packaging and sanitation
  • Calm under pressure
  • Profit and loss accountability
  • Employee development
  • Team training and development
  • Safety protocol
  • Communication skills
  • Recruiting and hiring
  • Leadership and team building
Experience
Independent Contractor\Delivery Driver , 03/2019 - Current
David J Joseph Denver, CO,
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
  • Notified customers of delays to decrease calls to support.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Handled merchandise in accordance with product handling standards.
Assistant Manager, 10/2018 - 03/2019
David J Joseph Kansas City, KS,
  • Trained team of 15 to deliver outstanding customer service, boosting customer satisfaction ratings 100%.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Delegated daily tasks to team members to optimize group productivity.
Assistant Manager, 08/2017 - 09/2018
Northern Tool + Equipment Davenport, IA,
  • Delegated daily tasks to team members to optimize group productivity.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Completed inventory audits to identify losses and project demand.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Assistant Store Manager, 08/2010 - 06/2017
Krispy Kreme Donuts City, STATE,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Coached and developed store associates through formal and informal interactions.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
  • Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
  • Conducted analysis to address productivity and improve employee morale.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Aided in negotiation with vendors and suppliers to reduce overall costs.
  • Built proactive and productive relationships with business agents to maintain operational efficiency.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
  • Recruited, interviewed and hired qualified employees to provide top-quality service.
  • Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
  • Scheduled staff to assign employee shifts according to departmental and business needs.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
  • Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
  • Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
Education and Training
High School Diploma: , Expected in 05/1997
-
Highlands Ranch High School - Highlands Ranch, CO
GPA:
Status -

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Resume Overview

School Attended

  • Highlands Ranch High School

Job Titles Held:

  • Independent Contractor\Delivery Driver
  • Assistant Manager
  • Assistant Manager
  • Assistant Store Manager

Degrees

  • High School Diploma

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