Independent Business Owner Resume Example
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INDEPENDENT BUSINESS OWNER
Summary
An accomplished, self motivated customer service professional, with confidence of over 13 years experience. Versed in various positions across multiple industries, is now available and ready to take on the next challenge. Trusted and reliable with complex customer service issues, projects, special requests and escalations. Pro-active with issues and takes initiative when a business need requires. Uses a very personable and hardworking attitude to accomplish goals and maintain successful working environments. Ready to take on both team and individual challenges.
Experience
Independent Business Owner - Teddy Bear Portraits (University , FL)November 2016 - Current
- Owner of an online electronic repair company that provides product sales, service, and support for a vast variety of electronic devices.
- Owns and operates multiple eCommerce sites that range from retail (clothing brand),networking, marketing, product research and repair to consulting/advice.
- Monitored market conditions to set accurate pricing structures and take advantage of emerging trends.
- Led startup and opening of ecommerce site and provided business development, creation of operational procedures and workflow planning.
IT Support Specialist - US SENATE (City , STATE)October 2020 - November 2020
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
- Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Removed malware and viruses from laptops and desktop systems using specialized software.
- Configured new employee work stations, including all hardware, software and peripheral devices.
- Assisted in technical support process refinement to improve customer service and support.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
Investor Services Specialist II - ICMA-RC (City , STATE)March 2011 - June 2015
- Provided professional, timely and accurate responses to participant and plan sponsors' inquiries, concerning their employer retirement plan, personal retirement account and many investment options.
- Completed transaction processing, including fund trades & transfers, allocation changes, distributions and loan submissions according to the rules and regulations of FINRA, the SEC and the employer plan guidelines.
- Maintained an in-depth knowledge of products and services being offered through on going training and hands-on experience.
- Made suggestions towards future improvements.
- Assisted with training/classes for new hires.
- Expert using verbal and written communications with other associates and departments, in order to retrieve the status updates and information requests for our plan participants/clients.
- Documented each client interaction in the company customer CRM data system.
- High quality service on every call and received frequent recognition and bonus' for great calls and assisting management with escalations.
Technical Support Tier II Representative - Fannie Mae (City , STATE)October 2005 - July 2010
- Delivered top notch customer service support for Fannie Mae's inbound call center via voice and non-voice communications.
- Tracked and documented each interaction in the customer tracking system.
- Created and escalated tickets, or transferred callers to the proper queues when necessary.
- Promoted from a contractor to a full time employee in 2007, and received a Retention Award in 2008.
- Received Recognition Cash Bonus Award for excellent customer service in 2009.
- Selected to pilot the internal Agent Assist Line, to help minimize escalations, and encourage peer support.
- Contributed to the hands on training and development of new hires.
- Frequently took initiative and exhibited flexibility by volunteering to assist management with extended/weekend call center coverage when needed.
Education and Training
Some College (No Degree) in General Studies 2000-2002Prince George's Community College, City
Registered Representative FINRA SERIES 6 & 63Kaplan University, City
Electronic Repair UBREAKIFIX , City, State
Skills
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Resume Overview
School Attended
- Prince George's Community College
- Kaplan University
- UBREAKIFIX
Job Titles Held:
- Independent Business Owner
- IT Support Specialist
- Investor Services Specialist II
- Technical Support Tier II Representative
Degrees
- Some College (No Degree) in General Studies 2000-2002
Registered Representative FINRA SERIES 6 & 63
Electronic Repair
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