LiveCareer-Resume

independent agent resume example with 16 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Results-focused professional with successful 7-year career in the customer service sector.

Skills
  • Employee performance evaluations
  • Recruiting and Interviewing
  • Staff Supervision
  • Staff Management
  • Training
  • Employee scheduling
  • Cost Control
  • Verbal and written communication
  • Adaptability
  • Multitasking abilities
  • Training and Development
  • Conflict Resolution
  • Leadership
  • Team Building
  • Inventory oversight
Education
Western Governor's Universtiy Salt Lake City, Utah, Expected in 06/2021 BBA : Business Management - GPA :
Northeast Alabama Community College Rainsville, AL, Expected in 05/2010 Associate of Science : Psychology - GPA :
Work History
Schweitzer-Mauduit International, Inc. - Independent Agent
Middletown, DE, 07/20 - Current
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
  • Handled policy renewals.
  • Explained features of policies to customers and helped determine best policies to meet personal needs.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales.
  • Educated staff on organizational mission and goals to help employees achieve success.
True Religion Apparel, Inc. - Shift Supervisor
San Diego, CA, 05/19 - 07/29
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Helped store management meet standards of service and quality in daily operations.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Responded to and resolved customer questions and concerns.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Applied security, safety and loss prevention strategies during shifts.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Worked with management team to implement proper division of responsibilities.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
  • Delegated tasks to others on grooming team.
  • Built, managed and coached insourced and outsourced team, implementing training programs to improve efficiency and productivity.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Identified individual employee's unique work styles and adapted management methods.
Arby's - 1st Assistant Manager
City, STATE, 03/15 - 03/19
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Conducted monthly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Completed nightly and weekly inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Monitored security and handled incidents calmly.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Wendy's - Co-manager
City, STATE, 11/12 - 03/15
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored security and handled incidents calmly.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Conducted daily shift meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Verified inventory counts remained within daily tolerance levels and compiled financial data in compliance with budget.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

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Resume Overview

School Attended

  • Western Governor's Universtiy
  • Northeast Alabama Community College

Job Titles Held:

  • Independent Agent
  • Shift Supervisor
  • 1st Assistant Manager
  • Co-manager

Degrees

  • BBA
  • Associate of Science

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