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independent adjuster resume example with 8+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Driven and efficient Independent Adjuster licensed in Several states and ready to tackle high-volume work after large-scale events such as natural disasters. Works quickly to meet with customers, assess damage and process claims. Operates according to specific policies and requirements of each carrier. Talented Claims Adjuster emphasizing effective time management, cost control and mediation. Self-motivated and customer-focused.

Skills
  • Claims file management processes
  • Interviewing techniques
  • Strong interpersonal and communication skills
  • Database management
Experience
05/2022 to 03/2023 Independent Adjuster Dynpro | City, STATE,
  • Negotiated and assessed Auto claims on behalf of carriers after natural disasters such as hurricanes and tornadoes.
  • Coordinated timely handling and resolution of customers' claims.
  • Negotiated and settled claims according to information presented through reports, research and data verification.
  • Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
  • Identified and obtained evidence to ascertain claim value.
  • Reviewed data to verify validity of claims and determine case management actions.
  • Investigated questionable claims to determine payment authorization.
  • Completed required investigations on referred files within established timeframes.
  • Identified and collected evidence and determined value to specific claim to properly assess conditions.
  • Coordinated benefits while applying applicable deductibles, co-insurance and out-of-pocket costs.
  • Communicated with personnel and legal counsel on claims involving litigation.
  • Reduced loss ratios through fair and prompt processing of claims.
06/2021 to 12/2022 Independent Adjuster CNC Catastrophe & National Claims | City, STATE,
  • Negotiated and assessed Auto claims on behalf of carriers after natural disasters such as hurricanes and tornadoes.
  • Coordinated timely handling and resolution of customers' claims.
  • Documented claims details with written descriptions, photographs and sketches.
  • Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
  • Negotiated and settled claims according to information presented through reports, research and data verification.
  • Gathered information from various third parties to determine claim acceptability.
  • Reviewed data to verify validity of claims and determine case management actions.
  • Investigated questionable claims to determine payment authorization.
  • Completed required investigations on referred files within established timeframes.
  • Coordinated benefits while applying applicable deductibles, co-insurance and out-of-pocket costs.
  • Decreased loss ratios through fair and timely claim processing.
  • Communicated with personnel and legal counsel on claims involving litigation.
10/2014 to 03/2021 Human Resources Manager ELEMENT DBA EVENT RENTAL | City, State,
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.
  • Worked with management to create performance measurement, employee development and employee compensation strategies.
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
  • Encouraged open communications, promoting positive and pro-employee work environment.
  • Recruited new employees and built relationships, driving visibility.
  • Directed HR programs, policies and processes to improve operational efficiency.
  • Provided HR consultation services to leadership and department heads.
  • Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
  • Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
  • Held exit interviews and documented information discussed with employees.
  • Managed full-cycle human resource operational activities to maximize HR employee performance.
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
  • Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
  • Compiled reports to provide management with accurate information and comply with policies and procedures.
  • Identified operational weaknesses to improve or innovate people, programs and processes.
  • Used data and analytics to improve company processes for recruitment, selection and onboarding.
  • Advised leadership and personnel on driving HR policies, union negotiations and business strategy implementation.
  • Anticipated and responded to emerging business needs by serving as change advocate.
  • Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
  • Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
  • Cultivated community relations with referral agencies to maintain strong applicant flow.
Education and Training
Expected in 05/1992 to to High School Diploma | Fisher High School, Lafitte, LA, GPA:
Expected in to to | Business Administration And Management Delgado Community College, New Orleans, LA GPA:
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
Certifications
  • Licensed in several states Texas, Louisiana, Alabama, Florida, Mississippi, Georgia, California, Idaho, Michigan, Minnesota, Washington and Oregon
  • Certified State farm auto and property certified and Allstate auto adjusting

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Resume Overview

School Attended

  • Fisher High School
  • Delgado Community College

Job Titles Held:

  • Independent Adjuster
  • Independent Adjuster
  • Human Resources Manager

Degrees

  • High School Diploma
  • Some College (No Degree)

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