income maintenance worker eligibility specialist resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

I am a seasoned worker, eager to embark on a new career opportunity to help some of the most vulnerable people in our community, the elderly and disabled. I bring with me more than 25 years of experience in reviewing and interpreting state and federal rules, policies, and laws. I have spent my time establishing and enforcing district court orders, and determining initial and ongoing benefits for our applicants and recipients. I have extensive experience in communicating with our internal and external clients in writing, by phone, and in person. I believe that with my experience and willingness to learn Social Security programs I will be an excellent addition to your team.


- Outstanding verbal and written communication skills.

- Highly organized with exceptional time management skills.

- Strong attention to detail.

Associate of Arts: Arts And Sciences, Expected in 05/2010
Indian Hills Community College - Ottumwa, IA,
Status -
Work History
Income Maintenance Worker / Eligibility Specialist, 07/2004 - Current
State Of Iowa / Department Of Human Services City, STATE,

I am responsible for determining initial and ongoing eligibility for TANF, SNAP, and Medicaid applicants.

- I utilize excellent time management skills to process applications and reviews within allotted timeframes.

- I interview applicants and clients both in person and by telephone.

- I consult with collateral contacts (including but not limited to employers, investigators, SSA, Child Support Recovery (CSRU), Iowa Workforce Development (IWD), etc) to obtain or confirm information necessary to process applications and review forms.

- I use automated sources of information such as WAGEA, DBRO, KPY1, SDXD, ICER, and VRT to obtain or confirm information necessary to process applications and review forms.

- I communicate information regarding program rules, rights and responsibilities to applicants and clients.

- I thoroughly document necessary verifications as required by policy (including but not limited to income, resources, and information related to household composition).

- I authorize correct benefits according to program policy.

I manage ongoing cases.

- I process review and recertification documents.

- I review and act on internal reports (including but not limited to alerts from DHS, IWD, SSA, and Department of Corrections (DOC).

- I process changes in eligibility factors (such as income, resources, or household composition).

- I complete recoupments and adjust benefits as appropriate.

- I process appeals in accordance with policies and procedures, and participate in appeal hearings when necessary.

- I make referrals to mandatory and non-mandatory services such as CSRU, Promise Jobs, Department of Inspections and Appeals (DIA), etc.

- I respond to Quality Control reports and complete corrective actions when necessary.

- I respond to case readings and complete corrective actions when necessary.

- I respond to customer inquiries and concerns by phone, in person, or with written correspondence.

I perform other duties as assigned.

- I participate in committees and work groups as assigned.

- I attend and participate in staff meetings and conferences.

- I complete all mandatory and optional core courses and training opportunities.

- I maintain knowledge of policy manual changes and clarifications.

- I identify and refer instances of potential abuse or neglect.

- I mentor staff and assist co-workers.

- I inform my supervisor of any problems or barriers I encounter.

Crisis Response Staff, 07/2018 - 07/2021
Southern Iowa Mental Health Center City, STATE,

I was responsible for working with the Nurse on duty to perform triage on incoming patients, determining the severity of their mental health crisis.

- Provided skilled, timely and level headed emergency response to mental health patients in crisis.

- Equipped patients with tools and knowledge needed for speedy and sustained recovery.

- Worked with teams to drive successful patient outcomes by prioritizing standard of care and best practices.

- Documented treatments delivered, medications administered, discharge instructions, and followup care.

- Quickly responded to situations impacting safety and security the the Unit, and actualized crisis prevention interventions to control and de-escalate situations.

- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.

Support Recovery Assistant (SRA), 10/1997 - 06/2004
State Of Iowa / Child Support Recovery Unit City, STATE,

I worked with team members to establish, review, and enforce child support obligations.

- Read, understood, and acted on complex instructions including federal, state and local laws, policies, and procedures applicable to the Child Support Recovery program.

- Provided quality customer service to persons of various social, cultural, economic and educational backgrounds.

- Utilized datasources such as WAGEA, DBRO, KPY1, SDXD, ICER and EPICS to assist with physical location of clients as well as to help determine sources of countable income a client may have.

- Analyzed information objectively, and used sound judgment and critical thinking in order to make accurate determinations regarding the establishment and enforcement of support orders.

- Testified at administrative hearings and district court hearings as needed.

- Timely and accurately documented all pertinent information in the electronic case record.

- Participated in work groups as assigned.

Additional Information

I am a United States citizen.

I was a volunteer security worker at a political National Convention. A federal background check was done at that time so I am certain that I will pass this portion of the application process.

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Resume Overview

School Attended

  • Indian Hills Community College

Job Titles Held:

  • Income Maintenance Worker / Eligibility Specialist
  • Crisis Response Staff
  • Support Recovery Assistant (SRA)


  • Associate of Arts

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