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Income Maintenance Technician Iii Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Service-oriented Income Maintenance Caseworker with a two and a half-year background working as a Technician III in Colorado Springs . A team player with a positive attitude. Adept at managing a caseload of Forty or more cases per week. Gathering applicant information to determine benefit eligibility. Excellent time management and problem-solving abilities.

Bar Manager/Bartender with over 16 years of successful experience in customer service and client relations. Recognized consistently for performance excellence and contributions to success in The restaurant industry. Strengths in creating an atmosphere that produces client satisfaction with repeated business and backed by training in Colorado State rules and regulations set forth for the industry.

Skills
  • Sound mathematical reasoning
  • Filing and recordkeeping
  • Customer service experience
  • Maintains confidentiality
  • Clerical knowledge
  • HIPAA knowledge
  • Proficiency in Microsoft office.
  • Application Review
  • Documentation and paperwork
  • Resource information
  • Effective communication skills
  • Good telephone etiquette
  • Verbal and written communication
  • Conflict resolution
Work History
Restaurant Manager/Bartender , 01/2015 to Current
West Virginia State Parks Davis, WV,
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Reduced inventory losses by managing beverage inventory with Aloha POS.
  • Implemented drink prep procedures that significantly reduced wasted stock.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Completed regular bar inventories and daily requisition sheets and increased sales and profits.
  • Managed cash and bar revenue during special promotions or sporting events.
  • Stayed up-to-date on state laws regarding alcoholic beverage services and maintained compliance for inspections.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Operated efficiently in high-volume setting to prepare and serve more than 150 drinks per hour.
  • Generated higher ticket averages by training employees on suggestive up-selling techniques.
Income Maintenance Technician III, 12/2018 to Current
El Paso County Department Of Human Services City, STATE,
  • Determined if applicants met eligibility for public assistance programs.
  • Operated computer and imaging equipment to retrieve and enter data into electronic case records.
  • Made referrals to appropriate services.
  • Gathered information via telephone, mail or in person from clients applying for assistance.
  • Managed processing of all benefits applications, including those for financial assistance and food stamps.
  • Used Salesforce and HSConnects to maintain over 40 candidate files and file notes per week.
  • Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
  • Documented all communication with applicants and inputted information into system using Excel.
  • Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Inputted all gathered information and researched data on applicants into computer system using Salesforce.
Bartender, 09/2006 to 04/2015
Hatchcover Bar And Grill City, STATE,
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Managed cash and bar revenue during special promotions or sporting events.
  • Generated higher ticket averages by training employees on suggestive up-selling techniques.
  • Stayed up-to-date on state laws regarding alcoholic beverage services and maintained compliance for inspections.
  • Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Education
High School Diploma : , Expected in 05/1999
to
St Mary’s High School - Colorado Springs, CO,
GPA:
: Electrical Engineering , Expected in
to
Northeastern Junior College - Sterling, CO
GPA:
: Businesses Management , Expected in
to
Pikes Peak Community College - Colorado Springs, CO
GPA:
Certifications
  • Licensed Life insurance agent - 2014-present. License number: 453164
Additional Information

45-50 wpm

16 years customer service and client relations

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Resume Overview

School Attended
  • St Mary’s High School
  • Northeastern Junior College
  • Pikes Peak Community College
Job Titles Held:
  • Restaurant Manager/Bartender
  • Income Maintenance Technician III
  • Bartender
Degrees
  • High School Diploma