Attentive, motivating, quick learning individual successful in building relationships and teamwork. Experienced in different facets of inside sales with knowledge of some outside sales. Customer-oriented with the primary goal of customer satisfaction by using time management skills and strong interpersonal skills.
Skills
Manage with Leadership Skills Team Player with team members
Goal-oriented Directed team/staff development training
Positive and upbeat Professional Customer Interactions
Strong interpersonal skills Customer Service with Customer Satisfaction
Excellent Communication Skills Shared Product Knowledge
POS/Phone/Email/Text/Computer Experience
Hiring/Policies/Schedule Coordination
Inventory/Budget
Proposals/Closing Contracts
Sales/Sales Training/Staff Development (Meetings)
Business development with brand building/event promotion through marketing/advertising using different sales techniques
Work History
01/2022 to Current
Insurance Sales AgentBluecross Blueshield Of Tennessee, Inc. – Knoxville, TN,
Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
Quoted and calculated premium rates for policies, using rate book, Necho, Policy Center, Simplified Auto, and calculator.
Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
Handled approximately 200-300 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
Established payment methods for clients to facilitate customer payments and issue receipts.
Explained advantages, features and disadvantages of various policies to promote sale of plans.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Met and exceeded revenue goals through generating new leads and identifying new clients.
Finalized sales and collected necessary deposits.
Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales.
Calculated premiums and established payment methods for sales.
Identified and solicited sales prospects in agency databases.
Collected premiums on or before effective date of coverage.
Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Met with customers to provide information about available products and policies.
Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Remained impartial in order to advise clients based on circumstances.
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Escalated major issues to property manager for immediate remediation.
Coordinated with janitorial and engineering staff on maintenance and upkeep.
Posted policies and rules in common areas for tenant review.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Verified income, assets and expenses and completed file tracking sheet for each applicant.
Inspected common areas for cleanliness and notified maintenance of overflowing trash.
Kept accurate records of all resident and tenant correspondence.
Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Administered operations to handle needs of more than 120+ tenants across 120 property units.
Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
Validated rental eligibility by using YardiOne and Right Source’s verification process.
Assessed property every day two to three times, compiled information and wrote reports regarding findings for submission to Maintenance Team.
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Developed, reviewed and submitted property operating and capital budgets.
Showed apartments to potential tenants and answered questions regarding community.
Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Completed final move-out walk-throughs with tenants to identify required repairs.
Resolved conflicts between tenants regarding noise, encroachments and parking.
Followed up on delinquent tenants and coordinated collection procedures.
Detailed and promoted specifics of accommodations during tours of vacant condominiums for prospective clients.
Introduced prospective tenants to types of units available and performed tours of premises.
Used strong negotiating talents to obtain reasonable fees from contractors for lawn care, interior painting and cleaning work.
Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
01/2018 to 04/2021
Inbound Supervisor/BDC Agent/Internet SalesDollar Bank – Natrona Heights, PA,
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Maintain a daily/weekly/monthly organizer
Tracked daily Internet leads, Sales, Appointments, and Appraisals through different CRM's and programs
Worked with customers to understand requirements to provide an exceptional experience via phone, email or text
Worked with Manager/Sales Specialists to resolve Sales problems, improve operations and provide exceptional customer service
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
Worked in providing excellent customer service to callers requiring assistance for Sales and Service issues
Helped develop team communications and information for Staff meetings by sharing my thoughts and giving my input for changes in the department
Monitored social media and online sources for industry trends
04/2011 to 11/2018
Department Manager/Customer Service Associate V/SpecialistParallel Employment – Indianapolis, IN,
Supervised sales force of 2-5 sales associates
Ensured quarterly and annual sales department budget goals were being met if not exceeded
Reviewed operational records and reports to project sales and determine profitability
Responsible for inventory accuracy and cycle control
Attended sales training classes and brought knowledge back to for department staff
Planned and directed staff training and performance evaluations (In-Aisle Chats, Staying Connected Meetings and Synced Up)
Trained all incoming sales team members
Staff Development Training was used to help associates further themselves
Computer training as well as sales floor training was completed
Professional Customer Interactions (also with Vendors & Representatives)
Helped Conduct Specialist Interview and had say in hiring of that Sales Specialist
Supported sales team in writing proposals and closing contracts
Contacted customers by phone and email in response to inquiries
Built relationships with customers and our community to establish long-term business growth (Home & Garden Shows, Lowe\'s Heroes, Commercial/Pro Event Days)
Promptly resolved customer requests, questions and complaints
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
Compelling Leadership and Interpersonal Skills because of working with team members to complete tasks
Excellent Communication Skills which lead to wonderful customer service and customer satisfaction
Shared Product Knowledge with sales associates and customers
Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
01/2007 to 02/2011
Customer Service AssociateWorld Gym Of Bellaire – City, STATE,
Supported sales team in writing proposals and closing contracts
Contacted customers by phone and email in response to inquiries
Promptly resolved all customer requests, questions and complaints
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
Trained all incoming team members; conducted customer orientations; shared product knowledge Built relationships with customers and the community to establish long-term business growth
Professional Customer Interactions Showcased Excellent Interpersonal Skills and worked as a team player
Excellent Communication Skills which lead to outstanding customer service and customer satisfaction
General facility maintenance and cleanliness
05/2005 to 06/2006
Food Production ManagerPerkin's Restaurant & Bakery – City, STATE,
Supervised a Kitchen force of 25-30 associates
Conducted 1 interview and hired 1 associate
Trained all incoming team members using different strategies based off of their knowledge/strength
Directed Team Training to share product knowledge
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
Promptly resolved all customer requests, questions and complaints
Built relationships with customers and the community to establish long-term business growth (group parties/catering)
Figured Food Cost and Daily/Weekly Food Prep Quantities base off of sales
Conducted inventory counts to order food/supplies for the restaurant
Excellent Communication, Leadership, and Interpersonal Skills to keep the team momentum up to allow for excellent customer service and customer satisfaction
Education
Expected in 05/2001
High School Diploma: Sports-Volleyball and Softball Wheeling Park High School - Wheeling, WV, GPA:
Graduated with 4.0 GPA
Member of High Honor's Society
Graduated in Top 25% of Class
Member of Family Career and Communities Leaders of America Club (FCCLA)
Played Volleyball and Softball
Accomplishments
Straub Automotive: February 2020 Promoted from BDC Agent to Inbound Supervisor
Lowe's Accomplishment: Named "Associate of the Month" in November 2012
Lowe's Accomplishment: Named "Associate of the Month" in October 2011.
February 2011 Business/vocational school at Apprenticeship Institute for Miners located at 56000 Dillies Bottom, Shadyside, OH 43947; two week course learning about operations, equipment, different positions, and safety of Underground Coal Mining; final test Score of 75% + was needed to pass the class and become a certified Underground Coal Miner Apprentice (Red Hat); completed course with final Score of 93%.
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School Attended
Wheeling Park High School
Job Titles Held:
Insurance Sales Agent
Assistant Property Manager
Inbound Supervisor/BDC Agent/Internet Sales
Department Manager/Customer Service Associate V/Specialist
