Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Attentive, motivating, quick learning individual successful in building relationships and teamwork. Experienced in different facets of inside sales with knowledge of some outside sales. Customer-oriented with the primary goal of customer satisfaction by using time management skills and strong interpersonal skills.

  • Manage with Leadership Skills Team Player with team members
  • Goal-oriented Directed team/staff development training
  • Positive and upbeat Professional Customer Interactions
  • Strong interpersonal skills Customer Service with Customer Satisfaction
  • Excellent Communication Skills Shared Product Knowledge
  • POS/Phone/Email/Text/Computer Experience
  • Hiring/Policies/Schedule Coordination
  • Inventory/Budget
  • Proposals/Closing Contracts
  • Sales/Sales Training/Staff Development (Meetings)
  • Business development with brand building/event promotion through marketing/advertising using different sales techniques
Work History
01/2022 to Current
Insurance Sales Agent Bluecross Blueshield Of Tennessee, Inc. Knoxville, TN,
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
  • Quoted and calculated premium rates for policies, using rate book, Necho, Policy Center, Simplified Auto, and calculator.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
  • Handled approximately 200-300 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
  • Established payment methods for clients to facilitate customer payments and issue receipts.
  • Explained advantages, features and disadvantages of various policies to promote sale of plans.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Met and exceeded revenue goals through generating new leads and identifying new clients.
  • Finalized sales and collected necessary deposits.
  • Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales.
  • Calculated premiums and established payment methods for sales.
  • Identified and solicited sales prospects in agency databases.
  • Collected premiums on or before effective date of coverage.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Met with customers to provide information about available products and policies.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Remained impartial in order to advise clients based on circumstances.
04/2021 to 12/2021
Assistant Property Manager Lowe Enterprises Cle Elum, WA,
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Escalated major issues to property manager for immediate remediation.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Posted policies and rules in common areas for tenant review.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Kept accurate records of all resident and tenant correspondence.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Administered operations to handle needs of more than 120+ tenants across 120 property units.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Validated rental eligibility by using YardiOne and Right Source’s verification process.
  • Assessed property every day two to three times, compiled information and wrote reports regarding findings for submission to Maintenance Team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Developed, reviewed and submitted property operating and capital budgets.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Detailed and promoted specifics of accommodations during tours of vacant condominiums for prospective clients.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Used strong negotiating talents to obtain reasonable fees from contractors for lawn care, interior painting and cleaning work.
  • Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
01/2018 to 04/2021
Inbound Supervisor/BDC Agent/Internet Sales Dollar Bank Natrona Heights, PA,
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Maintain a daily/weekly/monthly organizer
  • Tracked daily Internet leads, Sales, Appointments, and Appraisals through different CRM's and programs
  • Worked with customers to understand requirements to provide an exceptional experience via phone, email or text
  • Worked with Manager/Sales Specialists to resolve Sales problems, improve operations and provide exceptional customer service
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Worked in providing excellent customer service to callers requiring assistance for Sales and Service issues
  • Helped develop team communications and information for Staff meetings by sharing my thoughts and giving my input for changes in the department
  • Monitored social media and online sources for industry trends
04/2011 to 11/2018
Department Manager/Customer Service Associate V/Specialist Parallel Employment Indianapolis, IN,
  • Supervised sales force of 2-5 sales associates
  • Ensured quarterly and annual sales department budget goals were being met if not exceeded
  • Reviewed operational records and reports to project sales and determine profitability
  • Responsible for inventory accuracy and cycle control
  • Attended sales training classes and brought knowledge back to for department staff
  • Planned and directed staff training and performance evaluations (In-Aisle Chats, Staying Connected Meetings and Synced Up)
  • Trained all incoming sales team members
  • Staff Development Training was used to help associates further themselves
  • Computer training as well as sales floor training was completed
  • Professional Customer Interactions (also with Vendors & Representatives)
  • Helped Conduct Specialist Interview and had say in hiring of that Sales Specialist
  • Supported sales team in writing proposals and closing contracts
  • Contacted customers by phone and email in response to inquiries
  • Built relationships with customers and our community to establish long-term business growth (Home & Garden Shows, Lowe\'s Heroes, Commercial/Pro Event Days)
  • Promptly resolved customer requests, questions and complaints
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Compelling Leadership and Interpersonal Skills because of working with team members to complete tasks
  • Excellent Communication Skills which lead to wonderful customer service and customer satisfaction
  • Shared Product Knowledge with sales associates and customers
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
01/2007 to 02/2011
Customer Service Associate World Gym Of Bellaire City, STATE,
  • Supported sales team in writing proposals and closing contracts
  • Contacted customers by phone and email in response to inquiries
  • Promptly resolved all customer requests, questions and complaints
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Trained all incoming team members; conducted customer orientations; shared product knowledge Built relationships with customers and the community to establish long-term business growth
  • Professional Customer Interactions Showcased Excellent Interpersonal Skills and worked as a team player
  • Excellent Communication Skills which lead to outstanding customer service and customer satisfaction
  • General facility maintenance and cleanliness
05/2005 to 06/2006
Food Production Manager Perkin's Restaurant & Bakery City, STATE,
  • Supervised a Kitchen force of 25-30 associates
  • Conducted 1 interview and hired 1 associate
  • Trained all incoming team members using different strategies based off of their knowledge/strength
  • Directed Team Training to share product knowledge
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Promptly resolved all customer requests, questions and complaints
  • Built relationships with customers and the community to establish long-term business growth (group parties/catering)
  • Figured Food Cost and Daily/Weekly Food Prep Quantities base off of sales
  • Conducted inventory counts to order food/supplies for the restaurant
  • Excellent Communication, Leadership, and Interpersonal Skills to keep the team momentum up to allow for excellent customer service and customer satisfaction
Expected in 05/2001
High School Diploma: Sports-Volleyball and Softball
Wheeling Park High School - Wheeling, WV,
  • Graduated with 4.0 GPA
  • Member of High Honor's Society
  • Graduated in Top 25% of Class
  • Member of Family Career and Communities Leaders of America Club (FCCLA)
  • Played Volleyball and Softball
  • Straub Automotive: February 2020 Promoted from BDC Agent to Inbound Supervisor
  • Lowe's Accomplishment: Named "Associate of the Month" in November 2012
  • Lowe's Accomplishment: Named "Associate of the Month" in October 2011.
  • February 2011 Business/vocational school at Apprenticeship Institute for Miners located at 56000 Dillies Bottom, Shadyside, OH 43947; two week course learning about operations, equipment, different positions, and safety of Underground Coal Mining; final test Score of 75% + was needed to pass the class and become a certified Underground Coal Miner Apprentice (Red Hat); completed course with final Score of 93%.
  • Fraternal Order of Eagles #1891

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School Attended

  • Wheeling Park High School

Job Titles Held:

  • Insurance Sales Agent
  • Assistant Property Manager
  • Inbound Supervisor/BDC Agent/Internet Sales
  • Department Manager/Customer Service Associate V/Specialist
  • Customer Service Associate
  • Food Production Manager


  • High School Diploma

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