Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Attentive, motivating, quick learning individual successful in building relationships and teamwork. Experienced in different facets of inside sales with knowledge of some outside sales. Customer-oriented with the primary goal of customer satisfaction by using time management skills and strong interpersonal skills.
- Manage with Leadership Skills Team Player with team members
- Goal-oriented Directed team/staff development training
- Positive and upbeat Professional Customer Interactions
- Strong interpersonal skills Customer Service with Customer Satisfaction
- Excellent Communication Skills Shared Product Knowledge
- POS/Phone/Email/Text/Computer Experience
|
- Hiring/Policies/Schedule Coordination
- Inventory/Budget
- Proposals/Closing Contracts
- Sales/Sales Training/Staff Development (Meetings)
- Business development with brand building/event promotion through marketing/advertising using different sales techniques
|
01/2022 to Current Insurance Sales Agent Bluecross Blueshield Of Tennessee, Inc. – Knoxville, TN,
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Quoted and calculated premium rates for policies, using rate book, Necho, Policy Center, Simplified Auto, and calculator.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Handled approximately 200-300 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
- Established payment methods for clients to facilitate customer payments and issue receipts.
- Explained advantages, features and disadvantages of various policies to promote sale of plans.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met and exceeded revenue goals through generating new leads and identifying new clients.
- Finalized sales and collected necessary deposits.
- Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales.
- Calculated premiums and established payment methods for sales.
- Identified and solicited sales prospects in agency databases.
- Collected premiums on or before effective date of coverage.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Met with customers to provide information about available products and policies.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Remained impartial in order to advise clients based on circumstances.
04/2021 to 12/2021 Assistant Property Manager Lowe Enterprises – Cle Elum, WA,
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Escalated major issues to property manager for immediate remediation.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Posted policies and rules in common areas for tenant review.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Administered operations to handle needs of more than 120+ tenants across 120 property units.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Validated rental eligibility by using YardiOne and Right Source’s verification process.
- Assessed property every day two to three times, compiled information and wrote reports regarding findings for submission to Maintenance Team.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Developed, reviewed and submitted property operating and capital budgets.
- Showed apartments to potential tenants and answered questions regarding community.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Followed up on delinquent tenants and coordinated collection procedures.
- Detailed and promoted specifics of accommodations during tours of vacant condominiums for prospective clients.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Used strong negotiating talents to obtain reasonable fees from contractors for lawn care, interior painting and cleaning work.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
01/2018 to 04/2021 Inbound Supervisor/BDC Agent/Internet Sales Dollar Bank – Natrona Heights, PA,
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Maintain a daily/weekly/monthly organizer
- Tracked daily Internet leads, Sales, Appointments, and Appraisals through different CRM's and programs
- Worked with customers to understand requirements to provide an exceptional experience via phone, email or text
- Worked with Manager/Sales Specialists to resolve Sales problems, improve operations and provide exceptional customer service
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Worked in providing excellent customer service to callers requiring assistance for Sales and Service issues
- Helped develop team communications and information for Staff meetings by sharing my thoughts and giving my input for changes in the department
- Monitored social media and online sources for industry trends
04/2011 to 11/2018 Department Manager/Customer Service Associate V/Specialist Parallel Employment – Indianapolis, IN,
- Supervised sales force of 2-5 sales associates
- Ensured quarterly and annual sales department budget goals were being met if not exceeded
- Reviewed operational records and reports to project sales and determine profitability
- Responsible for inventory accuracy and cycle control
- Attended sales training classes and brought knowledge back to for department staff
- Planned and directed staff training and performance evaluations (In-Aisle Chats, Staying Connected Meetings and Synced Up)
- Trained all incoming sales team members
- Staff Development Training was used to help associates further themselves
- Computer training as well as sales floor training was completed
- Professional Customer Interactions (also with Vendors & Representatives)
- Helped Conduct Specialist Interview and had say in hiring of that Sales Specialist
- Supported sales team in writing proposals and closing contracts
- Contacted customers by phone and email in response to inquiries
- Built relationships with customers and our community to establish long-term business growth (Home & Garden Shows, Lowe\'s Heroes, Commercial/Pro Event Days)
- Promptly resolved customer requests, questions and complaints
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Compelling Leadership and Interpersonal Skills because of working with team members to complete tasks
- Excellent Communication Skills which lead to wonderful customer service and customer satisfaction
- Shared Product Knowledge with sales associates and customers
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
01/2007 to 02/2011 Customer Service Associate World Gym Of Bellaire – City, STATE,
- Supported sales team in writing proposals and closing contracts
- Contacted customers by phone and email in response to inquiries
- Promptly resolved all customer requests, questions and complaints
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Trained all incoming team members; conducted customer orientations; shared product knowledge Built relationships with customers and the community to establish long-term business growth
- Professional Customer Interactions Showcased Excellent Interpersonal Skills and worked as a team player
- Excellent Communication Skills which lead to outstanding customer service and customer satisfaction
- General facility maintenance and cleanliness
05/2005 to 06/2006 Food Production Manager Perkin's Restaurant & Bakery – City, STATE,
- Supervised a Kitchen force of 25-30 associates
- Conducted 1 interview and hired 1 associate
- Trained all incoming team members using different strategies based off of their knowledge/strength
- Directed Team Training to share product knowledge
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Promptly resolved all customer requests, questions and complaints
- Built relationships with customers and the community to establish long-term business growth (group parties/catering)
- Figured Food Cost and Daily/Weekly Food Prep Quantities base off of sales
- Conducted inventory counts to order food/supplies for the restaurant
- Excellent Communication, Leadership, and Interpersonal Skills to keep the team momentum up to allow for excellent customer service and customer satisfaction
Expected in 05/2001 High School Diploma: Sports-Volleyball and Softball
Wheeling Park High School - Wheeling, WV,
GPA:
- Graduated with 4.0 GPA
- Member of High Honor's Society
- Graduated in Top 25% of Class
- Member of Family Career and Communities Leaders of America Club (FCCLA)
- Played Volleyball and Softball
- Straub Automotive: February 2020 Promoted from BDC Agent to Inbound Supervisor
- Lowe's Accomplishment: Named "Associate of the Month" in November 2012
- Lowe's Accomplishment: Named "Associate of the Month" in October 2011.
- February 2011 Business/vocational school at Apprenticeship Institute for Miners located at 56000 Dillies Bottom, Shadyside, OH 43947; two week course learning about operations, equipment, different positions, and safety of Underground Coal Mining; final test Score of 75% + was needed to pass the class and become a certified Underground Coal Miner Apprentice (Red Hat); completed course with final Score of 93%.
- Fraternal Order of Eagles #1891
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume: