SEARCH

Inbound Supervisor/BDC Agent/Internet Sales Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
INBOUND SUPERVISOR/BDC AGENT/INTERNET SALES
Professional Summary

Attentive, motivating, quick learning individual successful in building relationships and teamwork. Experienced in different facets of inside sales with knowledge of some outside sales. Customer-oriented with the primary goal of customer satisfaction by using time management skills and strong interpersonal skills.

Skills
  • Manage with Leadership Skills Team Player with team members
  • Goal-oriented Directed team/staff development training
  • Positive and upbeat Professional Customer Interactions
  • Strong interpersonal skills Customer Service with Customer Satisfaction
  • Excellent Communication Skills Shared Product Knowledge
  • POS/Phone/Email/Text/Computer Experience
  • Hiring/Policies/Schedule Coordination
  • Inventory/Budget
  • Proposals/Closing Contracts
  • Sales/Sales Training/Staff Development (Meetings)
  • Business development with brand building/event promotion through marketing/advertising using different sales techniques
Work History
Inbound Supervisor/BDC Agent/Internet Sales, 01/2018 to Current
Straub Automotive – Triadelphia, WV
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Maintain a daily/weekly/monthly organizer
  • Tracked daily Internet leads, Sales, Appointments, and Appraisals through different CRM's and programs
  • Worked with customers to understand requirements to provide an exceptional experience via phone, email or text
  • Worked with Manager/Sales Specialists to resolve Sales problems, improve operations and provide exceptional customer service
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Worked in providing excellent customer service to callers requiring assistance for Sales and Service issues
  • Helped develop team communications and information for Staff meetings by sharing my thoughts and giving my input for changes in the department
  • Monitored social media and online sources for industry trends
Department Manager/Customer Service Associate V/Specialist, 04/2011 to 11/2018
Lowe's – Wheeling, WV
  • Supervised sales force of 2-5 sales associates
  • Ensured quarterly and annual sales department budget goals were being met if not exceeded
  • Reviewed operational records and reports to project sales and determine profitability
  • Responsible for inventory accuracy and cycle control
  • Attended sales training classes and brought knowledge back to for department staff
  • Planned and directed staff training and performance evaluations (In-Aisle Chats, Staying Connected Meetings and Synced Up)
  • Trained all incoming sales team members
  • Staff Development Training was used to help associates further themselves
  • Computer training as well as sales floor training was completed
  • Professional Customer Interactions (also with Vendors & Representatives)
  • Helped Conduct Specialist Interview and had say in hiring of that Sales Specialist
  • Supported sales team in writing proposals and closing contracts
  • Contacted customers by phone and email in response to inquiries
  • Built relationships with customers and our community to establish long-term business growth (Home & Garden Shows, Lowe\'s Heroes, Commercial/Pro Event Days)
  • Promptly resolved customer requests, questions and complaints
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Compelling Leadership and Interpersonal Skills because of working with team members to complete tasks
  • Excellent Communication Skills which lead to wonderful customer service and customer satisfaction
  • Shared Product Knowledge with sales associates and customers
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
Customer Service Associate, 01/2007 to 02/2011
World Gym of Bellaire – Bellaire, OH
  • Supported sales team in writing proposals and closing contracts
  • Contacted customers by phone and email in response to inquiries
  • Promptly resolved all customer requests, questions and complaints
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Trained all incoming team members; conducted customer orientations; shared product knowledge Built relationships with customers and the community to establish long-term business growth
  • Professional Customer Interactions Showcased Excellent Interpersonal Skills and worked as a team player
  • Excellent Communication Skills which lead to outstanding customer service and customer satisfaction
  • General facility maintenance and cleanliness
Food Production Manager, 05/2005 to 06/2006
Perkin's Restaurant & Bakery – Moundsville, WV
  • Supervised a Kitchen force of 25-30 associates
  • Conducted 1 interview and hired 1 associate
  • Trained all incoming team members using different strategies based off of their knowledge/strength
  • Directed Team Training to share product knowledge
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Promptly resolved all customer requests, questions and complaints
  • Built relationships with customers and the community to establish long-term business growth (group parties/catering)
  • Figured Food Cost and Daily/Weekly Food Prep Quantities base off of sales
  • Conducted inventory counts to order food/supplies for the restaurant
  • Excellent Communication, Leadership, and Interpersonal Skills to keep the team momentum up to allow for excellent customer service and customer satisfaction
Education
High School Diploma: Sports-Volleyball and Softball, 05/2001
Wheeling Park High School - Wheeling, WV
  • Graduated with 4.0 GPA
  • Member of High Honor's Society
  • Graduated in Top 25% of Class
  • Member of Family Career and Communities Leaders of America Club (FCCLA)
  • Played Volleyball and Softball
Accomplishments
  • Straub Automotive: February 2020 Promoted from BDC Agent to Inbound Supervisor
  • Lowe's Accomplishment: Named "Associate of the Month" in November 2012
  • Lowe's Accomplishment: Named "Associate of the Month" in October 2011.
  • February 2011 Business/vocational school at Apprenticeship Institute for Miners located at 56000 Dillies Bottom, Shadyside, OH 43947; two week course learning about operations, equipment, different positions, and safety of Underground Coal Mining; final test Score of 75% + was needed to pass the class and become a certified Underground Coal Miner Apprentice (Red Hat); completed course with final Score of 93%.
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Straub Automotive
  • Lowe's
  • World Gym of Bellaire
  • Perkin's Restaurant & Bakery

School Attended

  • Wheeling Park High School

Job Titles Held:

  • Inbound Supervisor/BDC Agent/Internet Sales
  • Department Manager/Customer Service Associate V/Specialist
  • Customer Service Associate
  • Food Production Manager

Degrees

  • High School Diploma : Sports-Volleyball and Softball , 05/2001

Similar Resumes

View All
Internet-&-BDC-Manager-resume-sample

Internet & BDC Manager

Automotive Industry

Manchaca, Texas