Inbound Sales Representative Resume Example
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INBOUND SALES REPRESENTATIVE
Education
Bachelor of Science: Psychology, Expected in 08/2022
University of Cincinnati Blue Ash College - City, State
University of Cincinnati Blue Ash College - City, State
High School Diploma: 05/2018
Winton Woods High School - City, State
Winton Woods High School - City, State
Career Technical Diploma : Dental Assisting, 05/2018
Scarlet Oaks Career Development - City, State
Scarlet Oaks Career Development - City, State
Professional Summary
Knowledgeable Call Center Representative with experience assisting customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private. Friendly with 2 years of experience consistently delivering quality dental care to patients. Orderly when recording patient information, staging equipment and tools for procedures. Known for retaining customers and easing anxiety through positive customer interactions.
Accomplishments
- Improved patient education by working with dentists to create patient education program covering general dental hygiene and post-surgical care.
- Introduced online new patient forms, streamlining intake process.
Skills
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Work History
Inbound Sales Representative, 08/2020 to 09/2020
Company Name – City, State
Company Name – City, State
- Kept detailed records of changing inventories for Spectrum products using Microsoft Excel.
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Provided basic technical support for clients on wide range of 4 company products.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Promptly responded to inquiries and requests from prospective customers.
- Performed data entry with CRM/CSR to record call notes, suggestions and questions.
- Recommended Spectrum's four main lines of business to customers, thoroughly explaining details.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Mail Clerk/Data Entry Clerk, 07/2020 to 07/2020
Company Name – City, State
Company Name – City, State
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Obtained scanned records and uploaded into database.
- Added documents to file records and created new records to support filing needs.
- Evaluated source documents to locate information needed for each data entry field.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Verified accuracy and validity of data entered in databases
Call Center Agent, 04/2019 to 07/2019
Company Name – City, State
Company Name – City, State
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated customers on product and service details and information.
- Responded to customer requests for products, services and company information.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Answered customer questions regarding merchandise and pricing.
- Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
- Educated customers how to use company systems, complete forms and obtain desired services.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Volunteer, 05/2016 to 08/2018
Company Name – City, State
Company Name – City, State
- Kept work areas clean, sanitized and organized to minimize infection risk.
- Supported office efficiency by performing basic administrative duties, including answering phones, replying to emails and answering patient inquiries.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Provided diagnostic information by exposing and developing radiographic studies.
- Accurately entered patient clinical data into computer to update charts.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared dental rooms and materials.
- Prepared and arranged instruments, medications and required materials, including cement, composites and impression materials.
Affiliations
HOSA-Future Health Professionals, formerly known as Health Occupations Students of America ( HOSA), is a national career and technical student organization endorsed by the U.S. Department of Education and the Health Science Technology Education Division of ACTE.
Certifications
- First Aid/CPR Certified
- Certificate of Career -Technical Preparation - I have completed the training of career technical instruction, as provided by the Great Oaks Career Campuses in cooperation with the Ohio State Department of Education, Division of Career-Technical Education, for the occupation of Dental Assisting.
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Resume Strength
- Length
- Measurable results
Resume Overview
School Attended
- University of Cincinnati Blue Ash College
- Winton Woods High School
- Scarlet Oaks Career Development
Job Titles Held:
- Inbound Sales Representative
- Mail Clerk/Data Entry Clerk
- Call Center Agent
- Volunteer
Degrees
- Bachelor of Science : Psychology , Expected in 08/2022
High School Diploma : 05/2018
Career Technical Diploma : Dental Assisting , 05/2018
