LiveCareer-Resume

inbound sales representative resume example with 1+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Competitive Inbound Sales Representative offering hardworking nature and more than A year of experience selling products and services. Enthusiastic team player with excellent communication skills and adaptable mentality. Talented in developing effective solutions to customer problems.

Adept at using prepared scripts and persuasive conversational abilities to regularly meet demanding sales.

Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions.

Observant Call Center Representative experienced working in call center environments. Skilled at handling various calls while resolving client issues rapidly. Promoted consistently for providing clear customer service.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Hardworking accustomed to fast-paced call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-verse and best practices.

Skills
  • Customer Service
  • Call Documentation
  • Translation and Interpretation Services
  • Building Customer Trust and Loyalty
Experience
12/2021 to 03/2022 Inbound Sales Representative Greatcall | Novi, MI,
  • Applied good listening skills to determine customer preferences and financial limits.
  • Built trust and loyalty by maintaining professionalism while persuading customers.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Stayed up to date on company offerings, product inventories and industry trends to increase revenue and maintain customer satisfaction.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Improved profitability and developed pipeline using multiple marketing channels and sales strategies through updating scripts and staying up to date with product and service
  • Maintained strong relationships with customers from introduction to closing.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Answered questions and informed customers of current sales and promotions.
  • Informed customers about product lines and services offered by company.
12/2020 to 07/2021 Customer Service Representative Jbt Corporation | Russellville, AR,
  • Educated customers on special pricing opportunities and company offerings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered incoming telephone calls to provide store, products, and services information.
  • Made outbound calls to obtain account information.
  • Answered inbound calls, chats and emails to facilitate customer service.
04/2020 to 10/2020 General Merchandise Associate Target | City, STATE,
  • Transported merchandise from stockroom to sales floor and followed planograms to accurately replenish items.
  • Recommended, selected and helped locate out-of-stock merchandise based on customer requests.
  • Prepared products by adding tags and readying pallets for restocking.
  • Restocked and merchandised products to encourage strong sales.
  • Kept sales floor attractive and customer-ready by regularly recovering departments with fronted, organized and well-stocked merchandise.
  • Put new merchandise on shelves and racks in attractive arrangements.
  • Maintained organized back storage room to support efficient restocking.
  • Helped customers locate products and processed special orders for customers seeking out-of-stock items.
  • Re-stocked check-out line and end-cap displays with new merchandise.
  • Built rapport with customers through friendly conversation and high-quality service.
  • Marked clearance products with updated price tags.
  • Stamped, attached and changed price tags on merchandise and transported packages to customers' vehicles.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Stocked and rotated products, supplies and paper goods to optimize freshness.
Education and Training
Expected in 05/2020 to to High School Diploma | Vernon Malone College And Career Academy, Raleigh, NC GPA:

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Resume Overview

School Attended

  • Vernon Malone College And Career Academy

Job Titles Held:

  • Inbound Sales Representative
  • Customer Service Representative
  • General Merchandise Associate

Degrees

  • High School Diploma

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