Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Experienced collection agent bringing 8 months of experience in debt collections and accounts receivable. Expert in repayment negotiations and repayment plan structuring. Successful in managing bad debt by reducing aged accounts.

Knowledgeable Spanish Interpreter adept at maintaining original meanings of conversations in various environments. Offering 3 years' experience and seeking a growth-oriented position.

Dedicated cashier with close to 2 years of experience completing transactions with priority on customer satisfaction. Focused on answering customers’ questions, solving problems and processing payments. Committed to helping customers with uncommon questions and concerns by asking coworkers and managers for assistance.

Dependable Warehouse professional with excellent time management, equipment operation and teamwork abilities. Knowledgeable about OSHA requirements and general safety practices. Driven to improve efficiency and quality by adhering to company procedures.

  • Billing procedures
  • Skip tracing
  • Billing and collections best practices
  • Collections process improvement
  • Aged account reporting
  • Repayment negotiations
  • Collections regulatory guidelines
  • Multitasking
  • Investigative research
  • Credit and collections
  • Customer service expertise
  • Simultaneous translations skills
  • Consecutive interpretation proficiency
  • Law enforcement understanding
  • Flexible scheduling
  • Cheerful and energetic
  • Detail-oriented
  • Adaptive team player
  • Resolution-oriented
  • Fluent in Spanish
  • Inbound and outbound calling
  • Credit and cash transactions
  • ID verification
  • Issue resolution
  • Liquor regulations and compliance
  • Customer assistance
  • Cash drawer balancing
  • Product recommendations
  • Coin counting
  • Customer greeting
  • Cash management
  • Payment processing
  • Rapport and relationship building
General Warehouse Associate, 07/2020 - 11/2020
Ashley Furniture Bakersfield, CA,
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Recognized defective material and reported issues to management.
  • Used pallet jacks to move items to and from warehouse locations.
  • Logged unit quantities and entered data into inventory database.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
Inbound Sales Representative, 08/2019 - 02/2020
Systemax Inc. Milwaukee, WI,
  • Built trust and loyalty by maintaining professionalism while persuading customers.
  • Applied good listening skills to determine customer preferences and financial limits.
  • Answered questions and informed customers of current sales and promotions.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Customer Account Representative, 08/2018 - 06/2019
Otter Tail Corporation Clearwater, MN,
  • Administered delinquency cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation
  • Followed fair debt practices and regulatory guidelines when managing collections process
  • Identified past due accounts and contacted account holders to arrange payment
  • Monitored accounts to identify overdue payments and pursue timely remedies
  • Created repayment plans based on account holders’ financial status and repayment abilities
  • Created repayment plans based on account holders’ financial status and repayment abilities
  • Placed outbound collections calls daily to approximately 200 accountholders
  • Acquired credit reporting data for new and existing customers
  • Updated account status records and collection efforts
  • Contacted customers and explained debt management to encourage timely debt payments
Spanish/English Interpreter , 07/2015 - 06/2018
CyraCom LLC City, STATE,
  • Provided appropriate contextual information to increase clients understanding of translations
  • Upheld the original emotion, tone, context and content of original messages
  • Interpreted conference calls and other workplace communications in real-time
  • Delivered real-time, accurate oral translations and interpretations for clients
  • Cross-referenced specialized dictionaries and thesauruses for slang and nuanced terminology
  • Provide members with oral translations of conversations and information
Cashier Server, 02/2014 - 07/2015
Zivaz Mexican Bistro City, STATE,
  • Answered custome phone calls to provide speedy and accurate information about store operations, products, promotions and orders
  • Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs
  • Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines
  • Re-stocked, organized and arranged service and food stations
  • Kept all utensils, dishes and glasses clean and ready for customer use
  • Emphasized fast, friendly customer service
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers
  • Checked out customers and bagged items quickly
  • Greeted all customers
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
  • Managed efficient, friendly and effective 5-person crew
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers
  • Stocked displays with new and transferred merchandise
  • Recorded orders and partnered with team members to efficiently serve food and beverages
  • Offered product recommendations when appropriate
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals
  • Served shoppers promptly, courteously and professionally
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
  • Answered phones politely and promptly, accurately recording and confirming reservations
  • Offered product samples, answered questions and suggested products
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests
  • Executed cash transactions quickly and accurately
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
Education and Training
High School Diploma: , Expected in 2010
Southern Arizona Community High School - Tucson, AZ
: Cosmetology , Expected in 2011
Arizona Academy of Beauty Inc - Tucson, AZ

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School Attended

  • Southern Arizona Community High School
  • Arizona Academy of Beauty Inc

Job Titles Held:

  • General Warehouse Associate
  • Inbound Sales Representative
  • Customer Account Representative
  • Spanish/English Interpreter
  • Cashier Server


  • High School Diploma

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