Experienced collection agent bringing 8 months of experience in debt collections and accounts receivable. Expert in repayment negotiations and repayment plan structuring. Successful in managing bad debt by reducing aged accounts.
Knowledgeable Spanish Interpreter adept at maintaining original meanings of conversations in various environments. Offering 3 years' experience and seeking a growth-oriented position.
Dedicated cashier with close to 2 years of experience completing transactions with priority on customer satisfaction. Focused on answering customers’ questions, solving problems and processing payments. Committed to helping customers with uncommon questions and concerns by asking coworkers and managers for assistance.
Dependable Warehouse professional with excellent time management, equipment operation and teamwork abilities. Knowledgeable about OSHA requirements and general safety practices. Driven to improve efficiency and quality by adhering to company procedures.
Skills
Billing procedures
Skip tracing
Billing and collections best practices
Collections process improvement
Aged account reporting
Repayment negotiations
Collections regulatory guidelines
Multitasking
Investigative research
Credit and collections
Customer service expertise
Simultaneous translations skills
Consecutive interpretation proficiency
Law enforcement understanding
Flexible scheduling
Cheerful and energetic
Detail-oriented
Adaptive team player
Resolution-oriented
Fluent in Spanish
Inbound and outbound calling
Credit and cash transactions
ID verification
Issue resolution
Liquor regulations and compliance
Customer assistance
Cash drawer balancing
Product recommendations
Coin counting
Customer greeting
Cash management
Payment processing
Rapport and relationship building
Experience
General Warehouse Associate, 07/2020 - 11/2020 Ashley Furniture – Bakersfield, CA,
Counted and stocked different types of merchandise to comply with inventory control tag requirements.
Recognized defective material and reported issues to management.
Used pallet jacks to move items to and from warehouse locations.
Logged unit quantities and entered data into inventory database.
Monitored work areas for cleanliness and functionality and removed obstacles for safety.
Administered delinquency cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation
Followed fair debt practices and regulatory guidelines when managing collections process
Identified past due accounts and contacted account holders to arrange payment
Monitored accounts to identify overdue payments and pursue timely remedies
Created repayment plans based on account holders’ financial status and repayment abilities
Created repayment plans based on account holders’ financial status and repayment abilities
Placed outbound collections calls daily to approximately 200 accountholders
Acquired credit reporting data for new and existing customers
Updated account status records and collection efforts
Contacted customers and explained debt management to encourage timely debt payments
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