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Inbound Sales Representative Resume Example

Resume Score: 80%

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INBOUND SALES REPRESENTATIVE
Professional Summary
Skills
Work History
Inbound Sales Representative11/2018 to 11/2019
Charter Communications, St. Ann, MO
  • Memorized scripts to achieve easy conversational flow in interactions with potential customers.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Implemented and developed customer service training processes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative12/2017 to 11/2018
Concentrix, Hazelwood, MO
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Submitted service tickets for equipment maintenance requests.
  • Remained up-to-date on latest technologies and solutions applicable to company products in order to provide best support to end-users.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
Cashier05/2017 to 10/2017
Family Dollar , Saint Louis, MO
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Reviewed weekly sales circulars and monitored price changes.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated customers on promotions to enhance sales.
Floater01/2017 to 10/2017
Friendly Temple CDC, Saint Louis, MO
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Met with parents about daily activities, positive developments and issues.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Kept notes of behavior issues, food served and medications administered to children.
  • Managed safety and security of all children under care.
  • Handled daily administrative tasks efficiently to minimize time away from children, including updating attendance and requesting new supplies.
  • Worked with children individually and in groups to teach social, communicative and problem-solving skills.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Prepared group activities to enhance socialization, communication, and problem-solving skills for children.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
Education
Medical Administrative Assistant , Expected in 07/2021
Ultimate Medical Academy - Clearwater - Clearwater, FL
High School Diploma: : General Studies, 05/2014
Vashon High School - St Louis, MO
Liberal Arts And General Studies
Central Visual/Perf. Arts High School - St Louis, MO
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Charter Communications
  • Concentrix
  • Family Dollar
  • Friendly Temple CDC

School Attended

  • Ultimate Medical Academy - Clearwater
  • Vashon High School
  • Central Visual/Perf. Arts High School

Job Titles Held:

  • Inbound Sales Representative
  • Customer Service Representative
  • Cashier
  • Floater

Degrees

  • Medical Administrative Assistant , Expected in 07/2021
    High School Diploma : General Studies , 05/2014
    Liberal Arts And General Studies

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