Inbound Sales Representative Resume Example Charter Communications

INBOUND SALES REPRESENTATIVE

Professional Summary

Skills

Work History

Inbound Sales Representative11/2018 to 11/2019
Charter Communications, St. Ann, MO

Memorized scripts to achieve easy conversational flow in interactions with potential customers.
Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Implemented and developed customer service training processes.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Maintained up-to-date knowledge of product and service changes.
Met all customer call guidelines including service levels, handle time and productivity.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Customer Service Representative12/2017 to 11/2018
Concentrix, Hazelwood, MO

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Responded to customer requests for products, services and company information.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Conducted in-depth product and issue resolution research to address customer concerns.
Submitted service tickets for equipment maintenance requests.
Remained up-to-date on latest technologies and solutions applicable to company products in order to provide best support to end-users.
Resolved issues with systems, hardware and telephones quickly and accurately.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.

Cashier05/2017 to 10/2017
Family Dollar , Saint Louis, MO

Checked prices for customers and processed items sold by scanning barcodes.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Counted cash in register drawer at beginning and end of shift.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Reviewed weekly sales circulars and monitored price changes.
Answered questions about store policies and concerns to support positive customer experiences.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Assisted customers by answering questions and fulfilling requests.
Educated customers on promotions to enhance sales.

Floater01/2017 to 10/2017
Friendly Temple CDC, Saint Louis, MO

Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Monitored entrances and exits to maintain safety and organized environments.
Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Met with parents about daily activities, positive developments and issues.
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Maintained effective schedule balance between rest periods, active play and instruction.
Kept notes of behavior issues, food served and medications administered to children.
Managed safety and security of all children under care.
Handled daily administrative tasks efficiently to minimize time away from children, including updating attendance and requesting new supplies.
Worked with children individually and in groups to teach social, communicative and problem-solving skills.
Developed lessons and activities to promote children's physical and emotional development.
Prepared group activities to enhance socialization, communication, and problem-solving skills for children.
Created safe and engaging learning environment for groups of diverse children with various learning styles.

Education

Medical Administrative Assistant , Expected in 07/2021

Ultimate Medical Academy - Clearwater - Clearwater, FL

High School Diploma: : General Studies, 05/2014

Vashon High School - St Louis, MO

Liberal Arts And General Studies

Central Visual/Perf. Arts High School - St Louis, MO

Resume Overview

Companies Worked For:

School Attended

Job Titles Held:

Degrees

Medical Administrative Assistant , Expected in 07/2021
High School Diploma : General Studies , 05/2014
Liberal Arts And General Studies