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Inbound Sales Representative Resume Example

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INBOUND SALES REPRESENTATIVE
Summary

Hardworking customer service professional accustomed to fast-paced call center environments. I work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in call center standards and best practices.

I am a Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Microsoft Office Outlook,Suite, Data Entry
  • Internet research, patient portal
  • Financial services Call center
  • Customer Service and support
  • Front office quality
  • Medical Terminology and HIPAA
  • Account management
  • Multi-line telephone skills
  • Database maintenance
  • Meticulous and organized
  • Business operations understanding
  • Efficient and accurate problem solver
  • Effective team player
  • Organizational strengths
  • Excellent multi-tasker
  • Strong communication skills
  • Resolution-oriented
  • High-energy attitude
  • Inbound and outbound calling
  • Detail-oriented
  • Dependable and reliable
  • Avaya software customer management systems
  • HIPAA
Experience
Inbound Sales Representative / Bernard - Jacksonville , FL07/2019 - 01/2020
  • Upselling additional products and services.
  • Followed a sales methodology to uncover customer needs and match appropriate services needed.
  • Activated any data, video, and phone services via portals, interfaces, ect.
  • Remain current on changes in pricing, procedure,order entries, and promotions.
  • Stayed up to date on company offerings, product inventories and industry trends to increase revenue and maintain customer satisfaction.
  • Rewrote and memorized updated sales scripts, increasing call success.
  • Increased personal sales by 60% over a two week period.
Client Service Representative / Incomm - Jacksonville, FL01/2018 - 04/2019
  • Provided timely and accurate responses to customer concerns and expressed empathy when needed.
  • Met reporting requirements as designed by management.
  • Followed escalation procedures in accordance with financial services procedure.
  • Greeted incoming customers to provide immediate, friendly and knowledgeable support.
  • Educated clients on how to conduct transactions with convenient online solutions.
  • Promoted client satisfaction by working with operational teams in proper resolution of service issues.
  • Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed and updated physical and digital client account information to keep records accurate and current.
  • Researched issues and made quick decisions to achieve efficient and effective resolutions.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Assisted between 80 and 100 customers per day, greeting with an upbeat attitude.
Member Service Representative / Anthem - Savannah, GA02/2016 - 03/2017
  • Member and provider services Agent.
  • Handled high volume of inbound and outbound quick resolutions to customer's issue.
  • Assisted members and providers with health plan, authorizations, pharmacy and claims.
  • Work with multiple departments to ensure resolution of issue.
  • Providing customer service and maintaining a professional connection with the company.
  • Reviewed claims to determine reasons for denials.
  • Accessed multiple systems to research customer problems and record inquiry types.
  • Prepared, completed and processed customer account forms and database changes.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Assisted in maintaining accurate records by verifying and updating member account information.
  • Managed administrative requirements to keep records up to date and complete timely forms for customer needs.
  • Offered exceptional customer service to differentiate and promote company brand.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Maintained strong knowledge base of product options and sales promotions to better serve every customer.
  • Cross-trained in different internal databases and service positions to help team members meet coverage demands.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
Education and Training
Savannah, GA2006GED
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Resume Overview

Companies Worked For:

  • Bernard
  • Incomm
  • Anthem

Job Titles Held:

  • Inbound Sales Representative
  • Client Service Representative
  • Member Service Representative

Degrees

  • Savannah, GA 2006 GED

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