inbound expert resume example with 6+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Skills
Customer support
Office equipment proficiency
Customer relations
Microsoft Office expertise
Senior leadership support
Inbound and Outbound Calling
Front desk operations
Telephone etiquette
HIPAA guidelines
Organization
Communication
Workforce Management
Supervision & leadership
Experience
Inbound Expert, 09/2020 - 05/2021 Target – Berkeley, CA,
Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor
The General Merchandise and Food Sales team leads inbound, outbound, replenishment, inventory accuracy, presentation, pricing, and promotional signing processes for all GM areas of the store
This team leads Food & Beverage, and
Food Service, providing a fresh and food safe experience
Experts enable efficient delivery to our guests by owning pick, pack, and ship fulfillment work.
Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
Verified work of personnel by checking receiving activities and backing up each facing difficult situations.
Medical Receptionist, 11/2014 - 10/2015 Us Oncology, Inc. – Fairfax, VA,
Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
Maintained patient accounts by obtaining, recording and updating personal and financial information.
Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Answered multi-line phone system and directed callers to requested personnel and departments.
Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Home Supervisor, 02/2013 - 01/2015 Moka – Muskegon, MI,
Executes Workload and distributes tasks to support the Customer experience - Supports sales floor Operations to drive the business - Demonstrates Kohl's Customer Service approach - Trains Associates to maximize performance
Dealt with customer complaints and rectified product and service issues.
Coordinated restocks to keep retail displays organized and full for customers.
Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
Enabled consistent sales by empowering front-line staff with tools to successfully promote products.
Increased sales by optimizing in-store promotional strategies.
Greeted customers upon entrance to store and offered assistance in locating items.
Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences.
Pharmacy Technician, 10/2008 - 03/2012 Weirton Medical Center Inc – Weirton, WV,
S primary job is to receive and fill prescription requests for patients
These prescription requests can come from hospitals, physicians, nurses or directly from the patient
Their work is typically overseen by a licensed pharmacist.
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Transmitted claims to insurance companies for payment and reconciled EOBs.
Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
Education and Training
Certificate: Dialysis Technician, Expected in 04/2014 - The Manhattan Institute - New York, NY, GPA: Status -
High School Diploma: , Expected in 06/2001 - St. Theresita's Academy - Silay City, Negros Occidental, Philippines, GPA: Status -
Additional Information
Experience
ICD-10
Medical Terminology
Sales Support
Medical Scheduling
Medical Office Experience
EHR systems
Typing
Insurance verification
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