Cheerful and upbeat costumer representative with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues. Recognized for assessing operational needs and developing solutions to save costs, improve revenues, and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team building record.
Deadline-minded Sales Coordinator with knack for establishing lucrative relationships with customers. Highly focused on delivering excellent service and support in busy settings.
Demonstrated ability to complete tasks accurately despite interruptions and competing demands. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Delivered service and support to each customer, paving way for future business opportunities.
Evaluated customer account information to assess current issues and determine potential solutions.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Worked with external representatives to address customer needs between departments.
Provided top quality control and eliminated downtime to maximize revenue.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Cross-trained on community and additional roles in the department in order to provide skilled back-up for customer-facing teams.
Documented conversations with customers to track requests, problems and solutions.
Improved productivity by providing CSR performance feedback for corrective action.
Exceeded team goals and collaborated with staff to implement customer service initiatives.
Completed installations and updates to hardware and software promptly to avoid security issues from vulnerabilities.
Compiled and shared technical paperwork for users and customers.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Documented participant attendance, engagement and progress.
Created and offered additional materials to enhance training.
Trained newly hired top talent to fill key positions and maximize productivity.
Scripted, recorded and uploaded instructional videos for remote learning students.
Proactively identified and solved complex problems related to employee training, management and business direction.
Elevated team member performance while cultivating customer relationships to drive sales.
Completed frequent assessments of training materials, structure and success rates in order to enhance program.
Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
Identified areas of concern uncovered during training sessions and suggested methods to reduce risk.
Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations.
Responded to requests for immediate office support, such as data searches, office memo drafts or reference retrievals.
Managed production staff of 300 employees and reorganized training procedures to increase productivity.
Attended meetings and took meticulous notes to disseminate to all participants.
Exceeded specific team goals by partnering with staff to share and implement best practices.
In my time at RRD i was able to work my way up the ladder with starting at a production assistant, i then became the floor production assistant to which employees would value my knowledge of the job and hold me responsible for 15 production assistant. I then became a Technical assistant , and then the floor Technical assistant being then responsible for the assistance of 15 Technical assistant's. I then started in the training and development team to later complete my years with the company. The company has 300 employees that i became responsible for, i worked with each employee to compete any required training and development requirements.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Job Titles Held: