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Inbound Captain Resume Example

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INBOUND CAPTAIN
Professional Summary

Goal-oriented graduate student with a strong background in general business operations. Innovative and adept at cultivating strong relationships with educators and students, practicing for my future career as a school counselor. Seeking employment experience in a administrative school/office environment.

Skills
  • Accountability
  • Problem Solving
  • Microsoft Office
  • Data Entry and Document Filing
  • Collaboration
  • Presence
  • General Office Functions
Work History
Inbound Captain , 08/2018 to Current
Target Regional Distribution Center – Indianapolis, IN
  • Promoted to Inbound Captain due to strong leadership skills and exceptional work ethic.
  • Selected as Inbound Safety Captain due to excellent team member awareness and knowledge of proper warehouse equipment operation procedures.
  • Communicating with operations manager daily to strategize and staff team members accordingly based on productivity demands.
  • Address team member work expectations and minor disciplinary actions.
  • Eliminate potential obstacles that may prohibit productivity goals.
  • Audit team member performance 6 out of 12 hours per work day to ensure individual productivity goals are being completed.
Internship - Exercise Specialist , 01/2019 to 05/2019
Community Hospital East – Indianapolis, IN
  • Developed risk factor modification strategies, counseling plans and nutrition education for cardiac patients.
  • Worked with cardiac patients to develop exercise recovery plans, deliver education on exercise and nutrition, and monitored physical endurance and progress.
  • Aided patients in adjusting to use of assistive devices such as canes and walkers by performing demonstrations, administering manual exercise and providing motivation.
  • Delivered exercise guidance to patients recovering from heart attack, lung cancer, stroke and other major health crises to rebuild strength and endurance.
Customer Service Manager, 10/2016 to 02/2019
Walmart – Indianapolis, IN
  • Promoted to Customer Service Manger due to marketability and front-end logistic knowledge.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues; completed quality and assurance to maintain high standards of customer service.
  • Performed nightly audits on every associate to ensure profits were accounted for.
  • Staffed, recruited, and trained new associates on the front-end service area in money center, customer returns, and online ordering operations.
  • Planned and carried out all associate lunches and breaks every weekend.
Pharmacy Technician, 02/2018 to 07/2019
Walmart – Indianapolis, IN
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Education
Master of Arts: School Counseling , 2022
Butler University - Indianapolis, IN
  • Effective 08/27/2019
  • Awarded the Dr. Daisy (Marvel) Jones Scholarship
Bachelor of Science: Exercise Science, 2019
University of Indianapolis - Indianapolis, IN
  • Graduated with a 3.2 GPA
  • Double-minor in psychology
  • Received Richard G. Lugar Academic Honors Award
  • Nominated for membership into Sigma Apha Pi
High School Diploma: 2015
Hagerstown Jr-Sr High School - Hagerstown, IN
  • Graduated CORE 40 with Academic Honors
Certifications
  • Certified Pharmacy Technician (CPhT) - Indiana Board of Prof. Licensing
  • Certified Personal Trainer (CPT) - American College of Sports Medicine
  • AED/CPR Certified - National CPR Foundation
  • Basic First Aid Certified - National CPR Foundation
Skills
  • Accountability
  • Problem Solving
  • Microsoft Office
  • Data Entry and Document Filing
  • Collaboration
  • Presence
  • General Office Functions
Work History
Inbound Captain , 08/2018 to Current
Target Regional Distribution Center – Indianapolis, IN
  • Promoted to Inbound Captain due to strong leadership skills and exceptional work ethic.
  • Selected as Inbound Safety Captain due to excellent team member awareness and knowledge of proper warehouse equipment operation procedures.
  • Communicating with operations manager daily to strategize and staff team members accordingly based on productivity demands.
  • Address team member work expectations and minor disciplinary actions.
  • Eliminate potential obstacles that may prohibit productivity goals.
  • Audit team member performance 6 out of 12 hours per work day to ensure individual productivity goals are being completed.
Internship - Exercise Specialist , 01/2019 to 05/2019
Community Hospital East – Indianapolis, IN
  • Developed risk factor modification strategies, counseling plans and nutrition education for cardiac patients.
  • Worked with cardiac patients to develop exercise recovery plans, deliver education on exercise and nutrition, and monitored physical endurance and progress.
  • Aided patients in adjusting to use of assistive devices such as canes and walkers by performing demonstrations, administering manual exercise and providing motivation.
  • Delivered exercise guidance to patients recovering from heart attack, lung cancer, stroke and other major health crises to rebuild strength and endurance.
Customer Service Manager, 10/2016 to 02/2019
Walmart – Indianapolis, IN
  • Promoted to Customer Service Manger due to marketability and front-end logistic knowledge.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues; completed quality and assurance to maintain high standards of customer service.
  • Performed nightly audits on every associate to ensure profits were accounted for.
  • Staffed, recruited, and trained new associates on the front-end service area in money center, customer returns, and online ordering operations.
  • Planned and carried out all associate lunches and breaks every weekend.
Pharmacy Technician, 02/2018 to 07/2019
Walmart – Indianapolis, IN
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
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Resume Overview

Companies Worked For:

  • Target Regional Distribution Center
  • Community Hospital East
  • Walmart

School Attended

  • Butler University
  • University of Indianapolis
  • Hagerstown Jr-Sr High School

Job Titles Held:

  • Inbound Captain
  • Internship - Exercise Specialist
  • Customer Service Manager
  • Pharmacy Technician

Degrees

  • Master of Arts : School Counseling , 2022
    Bachelor of Science : Exercise Science , 2019
    High School Diploma : 2015

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