Inbound Captain Resume Example
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INBOUND CAPTAIN
Professional Summary
Goal-oriented graduate student with a strong background in general business operations. Innovative and adept at cultivating strong relationships with educators and students, practicing for my future career as a school counselor. Seeking employment experience in a administrative school/office environment.
Skills
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Work History
Inbound Captain , 08/2018 to Current
Dxp Enterprises – Dallas , TX
Dxp Enterprises – Dallas , TX
- Promoted to Inbound Captain due to strong leadership skills and exceptional work ethic.
- Selected as Inbound Safety Captain due to excellent team member awareness and knowledge of proper warehouse equipment operation procedures.
- Communicating with operations manager daily to strategize and staff team members accordingly based on productivity demands.
- Address team member work expectations and minor disciplinary actions.
- Eliminate potential obstacles that may prohibit productivity goals.
- Audit team member performance 6 out of 12 hours per work day to ensure individual productivity goals are being completed.
Internship - Exercise Specialist , 01/2019 to 05/2019
Berkshire Healthcare – Northampton , MA
Berkshire Healthcare – Northampton , MA
- Developed risk factor modification strategies, counseling plans and nutrition education for cardiac patients.
- Worked with cardiac patients to develop exercise recovery plans, deliver education on exercise and nutrition, and monitored physical endurance and progress.
- Aided patients in adjusting to use of assistive devices such as canes and walkers by performing demonstrations, administering manual exercise and providing motivation.
- Delivered exercise guidance to patients recovering from heart attack, lung cancer, stroke and other major health crises to rebuild strength and endurance.
Customer Service Manager, 10/2016 to 02/2019
Walmart – City , STATE
Walmart – City , STATE
- Promoted to Customer Service Manger due to marketability and front-end logistic knowledge.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues; completed quality and assurance to maintain high standards of customer service.
- Performed nightly audits on every associate to ensure profits were accounted for.
- Staffed, recruited, and trained new associates on the front-end service area in money center, customer returns, and online ordering operations.
- Planned and carried out all associate lunches and breaks every weekend.
Pharmacy Technician, 02/2018 to 07/2019
Walmart – City , STATE
Walmart – City , STATE
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Stocked, labeled and inventoried medication to keep accurate records.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Education
Master of Arts: School Counseling , 2022
Butler University - City, State
Butler University - City, State
- Effective 08/27/2019
- Awarded the Dr. Daisy (Marvel) Jones Scholarship
Bachelor of Science: Exercise Science, 2019
University of Indianapolis - City, State
University of Indianapolis - City, State
- Graduated with a 3.2 GPA
- Double-minor in psychology
- Received Richard G. Lugar Academic Honors Award
- Nominated for membership into Sigma Apha Pi
High School Diploma: 2015
Hagerstown Jr-Sr High School - City, State
Hagerstown Jr-Sr High School - City, State
- Graduated CORE 40 with Academic Honors
Certifications
- Certified Pharmacy Technician (CPhT) - Indiana Board of Prof. Licensing
- Certified Personal Trainer (CPT) - American College of Sports Medicine
- AED/CPR Certified - National CPR Foundation
- Basic First Aid Certified - National CPR Foundation
Skills
- Accountability
- Problem Solving
- Microsoft Office
- Data Entry and Document Filing
- Collaboration
- Presence
- General Office Functions
Work History
Inbound Captain , 08/2018 to Current
Company Name – City, State
Company Name – City, State
- Promoted to Inbound Captain due to strong leadership skills and exceptional work ethic.
- Selected as Inbound Safety Captain due to excellent team member awareness and knowledge of proper warehouse equipment operation procedures.
- Communicating with operations manager daily to strategize and staff team members accordingly based on productivity demands.
- Address team member work expectations and minor disciplinary actions.
- Eliminate potential obstacles that may prohibit productivity goals.
- Audit team member performance 6 out of 12 hours per work day to ensure individual productivity goals are being completed.
Internship - Exercise Specialist , 01/2019 to 05/2019
Company Name – City, State
Company Name – City, State
- Developed risk factor modification strategies, counseling plans and nutrition education for cardiac patients.
- Worked with cardiac patients to develop exercise recovery plans, deliver education on exercise and nutrition, and monitored physical endurance and progress.
- Aided patients in adjusting to use of assistive devices such as canes and walkers by performing demonstrations, administering manual exercise and providing motivation.
- Delivered exercise guidance to patients recovering from heart attack, lung cancer, stroke and other major health crises to rebuild strength and endurance.
Customer Service Manager, 10/2016 to 02/2019
Company Name – City, State
Company Name – City, State
- Promoted to Customer Service Manger due to marketability and front-end logistic knowledge.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues; completed quality and assurance to maintain high standards of customer service.
- Performed nightly audits on every associate to ensure profits were accounted for.
- Staffed, recruited, and trained new associates on the front-end service area in money center, customer returns, and online ordering operations.
- Planned and carried out all associate lunches and breaks every weekend.
Pharmacy Technician, 02/2018 to 07/2019
Company Name – City, State
Company Name – City, State
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Stocked, labeled and inventoried medication to keep accurate records.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
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Resume Overview
School Attended
- Butler University
- University of Indianapolis
- Hagerstown Jr-Sr High School
Job Titles Held:
- Inbound Captain
- Internship - Exercise Specialist
- Customer Service Manager
- Pharmacy Technician
Degrees
- Master of Arts : School Counseling , 2022
Bachelor of Science : Exercise Science , 2019
High School Diploma : 2015
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