To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Customer Inquiry and Response
Building Rapport
Multitasking
Persuasive Strategies
Script Reading
Sales proficiency
Product knowledge
Cash Handling
Point of sale operation
Work History
Inbound Call Center Sales Representative, 08/2020 to 06/2021 Grand Circle Travel – TX, State,
Answered phone with friendly greeting to create positive inbound calling experience for customers.
Handled high volume of inbound calls per shift to offer callers product and service information to ensure a great sales experience.
Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.
Generated minimum of A tier sales rep goals each sales week.
Built rapport with all customers so they comfortable with their decision and fully knowledgeable of the product they are receiving.
Overcame objections using friendly, persuasive strategies.
Explained product prices and packages as well as answered questions and addressed concerns of customers.
Multitasked between a company sales script, taking customers information, and continuing quality conversation with each customer.
Learned to follow a script and use rebuttals to gain a sale.
Managed over 50 calls per day.
Sales Representative, 01/2020 to 08/2020 Holiday Inn Club Vacations – Flint, TX,
Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
Automated contact management system, resulting in better client organization and goal alignment.
Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Developed and delivered engaging sales presentations to convey product benefits.
Increased sales by offering advice on purchases and promoting additional products.
Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Retained excellent client satisfaction ratings through outstanding service delivery.
E-Commerce Personal Shopper, 10/2017 to 03/2020 Highgate Hotels – Ontario, CA,
Packaged fragile and perishable merchandise for transport to support safe, intact delivery of all requested products.
Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
Determined and applied appropriate product substitutions for out-of-stock items after consulting customers.
Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Consistently met deadlines and quality goals for accuracy and timeliness.
Reviews orders prior to pick up for accuracy and purchase-by dates.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Server, 03/2014 to 09/2017 Port O' Call – City, STATE,
Arranged and prepared tables for customers to offer memorable experiences to guests and gain returning customers.
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Worked with POS system to place orders, manage bills and handle complimentary items.
Increased sales significantly by upselling higher-end products to customers.
Kept register accurate through correct billing, payment processing and cash management practices.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Family Nanny, 06/2011 to 03/2014 Kathy Petit – City, STATE,
Facilitated relationships with children and parents by developing caring and structured home environments.
Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
Assisted children with home schooling and special projects across different subjects.
Prepared tasty, healthy meals for children to encourage good eating habits.
Supported children's home school educational progress by reviewing completed assignments, quizzing on math and science, assisting with school projects and state testing.
Built positive and nurturing environments to support child social and emotional growth.
Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Education
High School Diploma: , Expected in 06/2012 Pasquotank County High School - Elizabeth City, NC GPA:
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