- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Customer Inquiry and Response
- Building Rapport
- Multitasking
- Persuasive Strategies
- Script Reading
| - Sales proficiency
- Product knowledge
- Cash Handling
- Point of sale operation
|
Inbound Call Center Sales Representative, 08/2020 to 06/2021
Grand Circle Travel – TX, State,
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information to ensure a great sales experience.
- Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.
- Generated minimum of A tier sales rep goals each sales week.
- Built rapport with all customers so they comfortable with their decision and fully knowledgeable of the product they are receiving.
- Overcame objections using friendly, persuasive strategies.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Multitasked between a company sales script, taking customers information, and continuing quality conversation with each customer.
- Learned to follow a script and use rebuttals to gain a sale.
- Managed over 50 calls per day.
Sales Representative, 01/2020 to 08/2020
Holiday Inn Club Vacations – Flint, TX,
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Automated contact management system, resulting in better client organization and goal alignment.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Developed and delivered engaging sales presentations to convey product benefits.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Retained excellent client satisfaction ratings through outstanding service delivery.
E-Commerce Personal Shopper, 10/2017 to 03/2020
Highgate Hotels – Ontario, CA,
- Packaged fragile and perishable merchandise for transport to support safe, intact delivery of all requested products.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Determined and applied appropriate product substitutions for out-of-stock items after consulting customers.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Server, 03/2014 to 09/2017
Port O' Call – City, STATE,
- Arranged and prepared tables for customers to offer memorable experiences to guests and gain returning customers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Family Nanny, 06/2011 to 03/2014
Kathy Petit – City, STATE,
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Assisted children with home schooling and special projects across different subjects.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Supported children's home school educational progress by reviewing completed assignments, quizzing on math and science, assisting with school projects and state testing.
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
High School Diploma: , Expected in 06/2012
Pasquotank County High School - Elizabeth City, NC
GPA:
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