Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  • Customer Inquiry and Response
  • Building Rapport
  • Multitasking
  • Persuasive Strategies
  • Script Reading
  • Sales proficiency
  • Product knowledge
  • Cash Handling
  • Point of sale operation
Work History
Inbound Call Center Sales Representative, 08/2020 to 06/2021
Grand Circle TravelTX, State,
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Handled high volume of inbound calls per shift to offer callers product and service information to ensure a great sales experience.
  • Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.
  • Generated minimum of A tier sales rep goals each sales week.
  • Built rapport with all customers so they comfortable with their decision and fully knowledgeable of the product they are receiving.
  • Overcame objections using friendly, persuasive strategies.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Multitasked between a company sales script, taking customers information, and continuing quality conversation with each customer.
  • Learned to follow a script and use rebuttals to gain a sale.
  • Managed over 50 calls per day.
Sales Representative, 01/2020 to 08/2020
Holiday Inn Club VacationsFlint, TX,
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
  • Automated contact management system, resulting in better client organization and goal alignment.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
E-Commerce Personal Shopper, 10/2017 to 03/2020
Highgate HotelsOntario, CA,
  • Packaged fragile and perishable merchandise for transport to support safe, intact delivery of all requested products.
  • Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
  • Determined and applied appropriate product substitutions for out-of-stock items after consulting customers.
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Server, 03/2014 to 09/2017
Port O' CallCity, STATE,
  • Arranged and prepared tables for customers to offer memorable experiences to guests and gain returning customers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Increased sales significantly by upselling higher-end products to customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Family Nanny, 06/2011 to 03/2014
Kathy PetitCity, STATE,
  • Facilitated relationships with children and parents by developing caring and structured home environments.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Assisted children with home schooling and special projects across different subjects.
  • Prepared tasty, healthy meals for children to encourage good eating habits.
  • Supported children's home school educational progress by reviewing completed assignments, quizzing on math and science, assisting with school projects and state testing.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
High School Diploma: , Expected in 06/2012
Pasquotank County High School - Elizabeth City, NC

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School Attended

  • Pasquotank County High School

Job Titles Held:

  • Inbound Call Center Sales Representative
  • Sales Representative
  • E-Commerce Personal Shopper
  • Server
  • Family Nanny


  • High School Diploma

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