in home supportive services ihss counselor resume example with 16 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Hardworking and dependable individual with several years of experience in customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dependable team member that contributes to smooth front-end operations and goes beyond requirements to handle customer needs.

  • Account inquiry resolution
  • Team collaboration Projects
  • Individual Coaching Support
  • Customer conflict resolution
  • Client relationship management Systems
  • Customer Services Support
  • State Licensed Auditor
  • Licensed In-Home Support Services Specialist
  • Problem-solving skills
  • Intermediate Software management knowledge, (EMAPS), (Sempra), (Salesforce)
  • Microsoft Office
  • Box Truck Driver
  • Logistics/Distributions knowledge
  • Behavioral/cognitive skills development
  • Behavioral Health Interventionist
08/2019 to Current
Outbound Associate Bootbarn, Inc. Tomball, TX,
  • Load and unload Packages by hand or with equipment to help team meet work demands.
  • Maximized truck space by loading efficiently.
  • Sort cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
  • Use electric forklifts and electric pallets to safely move pallets of merchandise.
  • Pack merchandise into boxes and containers in preparation for safe shipment.
  • Mark and label containers with accurate shipping information to prevent delays.
07/2019 to 04/2021
Outreach Specialist - California Public Utilities Ferguson Enterprises, Inc. City, STATE,
  • Fielded client queries related to product services and installation issues.
  • Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
  • Scheduled appointments and responded to incoming program emails and telephone inquiries for Public Utilities customers.
  • Provided product and program education for SoCal Edison and Southern Cal Gas Customers.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Provided In-Home inspection on program measures.
  • Trouble shoot customer complaints on various products and appliances.
  • Handled high number of incoming calls to assist customers or dispatch services.
  • Completed audits for Commercial clients, Residential properties such as Multifamily Units and Mobile Home Communities.
  • Analyzed client's Energy and Natural Gas usage by collecting electricity information and made recommendations to optimize energy usage.
  • Completed up to 30+ outgoing calls per day according to assigned call list.
  • Installed Energy measures for Single family/Multifamily and Commercial Buildings.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Audited customer applications to identify issues and developed solutions for program approval.
  • Traveled in assigned service territory to meet client needs.
12/2011 to 07/2019
Warehouse Associate/Facility Driver, City, STATE,
  • Advanced in product knowledge to correctly assist co-workers and accurately administer inventory control procedures
  • Provided customer service to showroom floor clients.
  • Operated facility assigned Box Truck vehicle, Picked up and dropped off special orders
  • Trained new facility local Class C Drivers
  • Researched customers orders and product return issues
  • Effectively restock product and pull stock for incoming orders.
  • Assists in maintaining inventory records; verify the materials against the shipment manifest.
  • Pulling products for shipment to worldwide locations and prepared/received incoming shipments and reviewed contents against purchase order for accuracy.
  • Load and Unloaded freights of all caliber.
  • Sorts and place products on racks, shelves, or in bins according to predetermined sequence, and in refrigerated rooms.
  • Maintain understanding the layout of the warehouse to fulfill orders quickly and efficiently to meet fulfillment goals in a safe and efficient manner.
  • Assembles customer orders from stock and places orders on pallets or shelves, or conveys orders to packing stations or shipping departments.
  • Able to move and lift over 50lbs. frequently and quickly/safely complete tasks as well as work in all conditions including high temperatures, noise levels and moving parts.
06/2004 to 09/2011
Logistics Customer Care Agent Company Name City, State,
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Verified product inventory reports by comparing logs, reports and adjusting entries.
  • Coordinated with freight companies to expedite shipments.
  • Engaged with customers to offer product and service solutions and education on terms and features.
  • Resolved customer inquiries, questions and concerns in a timely manner.
  • Managed inbound and outbound delivery schedules for optimal flow of goods.
  • Audited customer account information to identify issues and develop solutions.
  • Assisted in training new call center agents on system usage and product knowledge.
06/2003 to 02/2005
Sales Associate - Part Time Company Name City, State,
  • Handled inbound telephone calls from interested customers.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Helped customers find Telecom products, answered questions and offered product advice.
  • Helped customers to determine reasonable budget for products and services, highlighting utility of products and convenience and economy of use.
  • Resolved tension with customers complaining about products, services or store personnel, answering product questions and providing instructions for complaints.
  • Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Dialed past and prospective client phone calls to update on newest products and services, inquiring as to current and future needs and setting appointments to pursue opportunities.
Education and Training
Expected in 09/2019 to to
License IHSS Auditor/Inspector: In-Home Supportive Services
Southern California Public Utilities - City Of Los Angeles, CA,
Expected in 05/2010 to to
Certified Audio Engineer: Sound Engineering
Sound Masters Audio Institute - Alhambra, CA,
Expected in 04/2008 to to
Belford High - Tx,
  • Licensed IHSS Contractor for State of California Low income Program Services - 2019 to Present
  • Southern California Edison Outreach Specialist
  • Southern California Gas Energy Customer Service Specialist
  • Certified Behavioral Interventionist

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Resume Overview

School Attended

  • Southern California Public Utilities
  • Sound Masters Audio Institute
  • Belford High

Job Titles Held:

  • Outbound Associate
  • Outreach Specialist - California Public Utilities
  • Warehouse Associate/Facility Driver
  • Logistics Customer Care Agent
  • Sales Associate - Part Time


  • License IHSS Auditor/Inspector
  • Certified Audio Engineer
  • GED

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