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in home family child care provider resume example with 17+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Effective Customer Service Representative with 20+ years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

Skills
  • Problem-solving abilities
  • Inbound and outbound calling
  • Report creation
  • Retail sales customer service
  • Quality assurance controls
  • Call center experience
  • High-energy attitude
  • Call Center and data entry regulations knowledge
  • Courteous demeanor
  • System implementation
  • Quality control
  • Customer relations
Education and Training
Martinsburg High School Martinsburg, WV, Expected in 05/1995 High School Diploma : - GPA :
Hagerstown Business College Hagerstown, MD, Expected in : Business Administration - GPA :
Experience
Curtiss Wright - In Home Family Child Care Provider
Monsey, NY, 04/2011 - 02/2020
  • Incorporated music and art activities to encourage creativity and expression.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
  • Maintained organized and clean classroom and work areas.
  • Engaged groups of culturally diverse children in creative, safe and focused setting.
  • Updated detailed records for each child with information such as daily observations, meals served and medications administered.
  • Provided nurturing and appropriate environment for children ranging in age from 5 months to 10 years old.
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
Curtiss Wright - Customer Service Representative
Newton, PA, 05/2007 - 06/2009
  • Assessed customer needs and upsold products and services to maximize Directv sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Answered inbound calls and directed to designated individuals or departments.
  • Documented conversations with customers to track requests, problems and solutions.
  • Upheld privacy and security requirements established by Directv.
  • Reviewed account and service histories to identify trends and issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Curtiss Wright - Customer Service Representative
Portland, OR, 04/2005 - 03/2007
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Upheld privacy and security requirements established by Verizon regulatory agencies.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assessed customer needs and upsold products and services to maximize Verizon sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Answered inbound calls and directed to designated individuals or departments.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
  • Upheld privacy and security requirements established by Verizon regulatory agencies.
Chevy Chase/First USA Credit Card - Customer Service Representative
City, STATE, 01/1998 - 10/2002
  • Assisted approximately customers each day with credit card questions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assessed customer needs and upsold products and services to maximize credit card sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Answered inbound calls each day and directed to designated individuals or departments.
  • Documented conversations with customers to track requests, problems and solutions.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Upheld privacy and security requirements established by bank and credit card regulatory agencies.
  • Reviewed account and service histories to identify trends and issues.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Educated customers on special pricing opportunities and company offerings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts to maintain QA satisfaction levels.

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Resume Overview

School Attended

  • Martinsburg High School
  • Hagerstown Business College

Job Titles Held:

  • In Home Family Child Care Provider
  • Customer Service Representative
  • Customer Service Representative
  • Customer Service Representative

Degrees

  • High School Diploma

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