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In Home Family Child Care Provider Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Effective Customer Service Representative with 20+ years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

Skills
  • Problem-solving abilities
  • Inbound and outbound calling
  • Report creation
  • Retail sales customer service
  • Quality assurance controls
  • Call center experience
  • High-energy attitude
  • Call Center and data entry regulations knowledge
  • Courteous demeanor
  • System implementation
  • Quality control
  • Customer relations
Experience
In Home Family Child Care Provider, 04/2011 to 02/2020
Curtiss Wright Monsey, NY,
  • Incorporated music and art activities to encourage creativity and expression.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
  • Maintained organized and clean classroom and work areas.
  • Engaged groups of culturally diverse children in creative, safe and focused setting.
  • Updated detailed records for each child with information such as daily observations, meals served and medications administered.
  • Provided nurturing and appropriate environment for children ranging in age from 5 months to 10 years old.
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
Customer Service Representative, 05/2007 to 06/2009
Curtiss Wright Newton, PA,
  • Assessed customer needs and upsold products and services to maximize Directv sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Answered inbound calls and directed to designated individuals or departments.
  • Documented conversations with customers to track requests, problems and solutions.
  • Upheld privacy and security requirements established by Directv.
  • Reviewed account and service histories to identify trends and issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative, 04/2005 to 03/2007
Curtiss Wright Portland, OR,
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Upheld privacy and security requirements established by Verizon regulatory agencies.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assessed customer needs and upsold products and services to maximize Verizon sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Answered inbound calls and directed to designated individuals or departments.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
  • Upheld privacy and security requirements established by Verizon regulatory agencies.
Customer Service Representative, 01/1998 to 10/2002
Chevy Chase/First USA Credit Card City, STATE,
  • Assisted approximately customers each day with credit card questions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assessed customer needs and upsold products and services to maximize credit card sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Answered inbound calls each day and directed to designated individuals or departments.
  • Documented conversations with customers to track requests, problems and solutions.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Upheld privacy and security requirements established by bank and credit card regulatory agencies.
  • Reviewed account and service histories to identify trends and issues.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Educated customers on special pricing opportunities and company offerings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
Education and Training
High School Diploma: , Expected in 05/1995
to
Martinsburg High School - Martinsburg, WV,
GPA:
: Business Administration, Expected in
to
Hagerstown Business College - Hagerstown, MD,
GPA:

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  • Target Job
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Resume Overview

School Attended
  • Martinsburg High School
  • Hagerstown Business College
Job Titles Held:
  • In Home Family Child Care Provider
  • Customer Service Representative
  • Customer Service Representative
  • Customer Service Representative
Degrees
  • High School Diploma

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