Knowledgeable Administrator/Supervisor bringing over 7 years' experience in helpdesk support, network administration and device support. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity. Desire for long-term position with room for career advancement. Adept Flexible hard worker ready to learn and contribute to team success.
Skills
Fault isolation
Network configuration
Helpdesk administration
Software deployment
Goal-oriented
Processes and procedures
Process improvement strategies
Workforce training
Staff retention
Overseeing office activities
Tracking documents
Multitasking and prioritization
Employee training and development
Event coordination
Managing automated systems
Meeting planning
Recruiting
Project planning
Problem resolution
Microsoft Office
Professional and mature
Administrative operations
Detail-oriented
Resourceful
Attendance records preparation
Family support
Family outreach
Excellent planner and coordinator
Experience
05/2020 to 07/2021
In Home Expert Asurion Insurance Services – City, STATE,
Learned customer needs and desires to suggest specific product options.
Resolved problems, improved operations and provided exceptional client support.
Maintained excellent attendance record, consistently arriving to work on time.
Works with customers all over Texas to understand needs and provide Excellent service.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Keeps our customers connected by bringing replacement devices and in-person tech support directly to them wherever they are home, office, or even a local coffee shop.
Help customers set up their devices with things like email, apps, and basic troubleshooting
Our Experts upsell our customers on additional Asurion products such as our Smart Home Support to allow our customers to stay connected.
08/2019 to 04/2020
Customer Cox Communications – City, STATE,
Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service.
Handled multiple tasks simultaneously, including talking with and listening to customers while accessing, reading and inputting information into numerous applications.
Maintained composure and patience in dealing with aggressive customers.
Updated information and details of calls and inquiries in customer service database for future reference.
Generated summaries on issues, refunds and replacements, sending detailed updates to customers.
Resolved payment issues efficiently to improve customer satisfaction and loyalty.
Retained high level of knowledge of company's products and services to deliver information on complementary offerings and increase cross-selling.
Answered questions and informed customers of current sales and promotions.
Delivered service and support to each customer, paving way for future business opportunities.
11/2015 to 07/2019
Family Impact Coordinator/Administrative AssistantDemocracy Prep Charter School – City, STATE,
Completed intake assessments on families to determine service needs.
Supported needs of at-risk families with housing, food and other critical assistance.
Provided outstanding family service to incoming and long-standing families by attending closely to concerns and finding solutions
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
Monitored multiple databases to keep track of all incoming, current, and withdrawn families
Wrote agendas and notes and sent out automatic notifications for upcoming meetings and event
Increased enrollment count by 25% over a two-year period
Planned and executed all family events including: Winter and Spring
Art shows, Family Potluck event, and Family Conferences
Supported the Regional Operations Manager in operational
improvements, resolution of family and scholar facing issues to deliver
top-notch customer service
Led team of 5 Canvassers engaged in helping enroll the school going
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Maintained inventory in supply closet to prevent shortages.
Directed customer communication to appropriate department personnel.
Tracked and submitted employee timesheets to accounting department for payroll processing.
Monitored attendance records by taking note of staff vacation time, sick days and personal days.
03/2013 to 04/2016
Supervisor/Team Trainer Whole Foods Market – City, STATE,
Trained employees on additional job positions to maintain coverage of roles at all times.
Instructed new team members on correct procedures for all areas of operations.
Identified and corrected issues negatively impacting team and business operations
Directed and motivated team of 36 cashiers in a fast paced and customer service setting
Addressed employee and production issues to determine and implement optimal resolutions, while maintaining schedules
Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity
Enhanced group productivity 20% with development and implementation of new team building strategies
Maintained high level of morale and team-work on production floor through frequent communication with 23 employees
Trained newly hired employees on Sintels Systems POS equipment and created a new training manual for all cashiers s to use as reference guide
Coordinated day-to-day and long-term activities to support in helping meet sales goal set by team leaders
Education and Training
Expected in 05/2012
High School Diploma: Home Schooled - Baton Rouge , GPA:
Expected in 05/2015
: Marketing Baton Rouge Community College - Baton Rouge, LA GPA:
Expected in
: Louisiana State University And A&M College - Baton Rouge, LA GPA:
Accomplishments
Developed relationships with over 100 new clients and typically exceeded sales goals by 30%
Consistently maintained high customer satisfaction ratings.
Promoted from Receptionist to Family Impact Coordinator, in less than 12-months
Created highly effective new canvassing that significantly impacted efficiency and improved operations.
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Resume Overview
School Attended
Home Schooled
Baton Rouge Community College
Louisiana State University And A&M College
Job Titles Held:
In Home Expert
Customer
Family Impact Coordinator/Administrative Assistant