In Home Expert resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Knowledgeable Administrator/Supervisor bringing over 7 years' experience in helpdesk support, network administration and device support. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity. Desire for long-term position with room for career advancement. Adept Flexible hard worker ready to learn and contribute to team success.

  • Fault isolation
  • Network configuration
  • Helpdesk administration
  • Software deployment
  • Goal-oriented
  • Processes and procedures
  • Process improvement strategies
  • Workforce training
  • Staff retention
  • Overseeing office activities
  • Tracking documents
  • Multitasking and prioritization
  • Employee training and development
  • Event coordination
  • Managing automated systems
  • Meeting planning
  • Recruiting
  • Project planning
  • Problem resolution
  • Microsoft Office
  • Professional and mature
  • Administrative operations
  • Detail-oriented
  • Resourceful
  • Attendance records preparation
  • Family support
  • Family outreach
  • Excellent planner and coordinator
05/2020 to 07/2021
In Home Expert Asurion Insurance Services City, STATE,
  • Learned customer needs and desires to suggest specific product options.
  • Resolved problems, improved operations and provided exceptional client support.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Works with customers all over Texas to understand needs and provide Excellent service.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Keeps our customers connected by bringing replacement devices and in-person tech support directly to them wherever they are home, office, or even a local coffee shop.
  • Help customers set up their devices with things like email, apps, and basic troubleshooting
  • Delivering our award-winning, personalized customer resolution experience.
  • Our Experts upsell our customers on additional Asurion products such as our Smart Home Support to allow our customers to stay connected.
08/2019 to 04/2020
Customer Cox Communications City, STATE,
  • Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service.
  • Handled multiple tasks simultaneously, including talking with and listening to customers while accessing, reading and inputting information into numerous applications.
  • Maintained composure and patience in dealing with aggressive customers.
  • Updated information and details of calls and inquiries in customer service database for future reference.
  • Generated summaries on issues, refunds and replacements, sending detailed updates to customers.
  • Resolved payment issues efficiently to improve customer satisfaction and loyalty.
  • Retained high level of knowledge of company's products and services to deliver information on complementary offerings and increase cross-selling.
  • Answered questions and informed customers of current sales and promotions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Delivered service and support to each customer, paving way for future business opportunities.
11/2015 to 07/2019
Family Impact Coordinator/Administrative Assistant Democracy Prep Charter School City, STATE,
  • Completed intake assessments on families to determine service needs.
  • Supported needs of at-risk families with housing, food and other critical assistance.
  • Provided outstanding family service to incoming and long-standing families by attending closely to concerns and finding solutions
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Monitored multiple databases to keep track of all incoming, current, and withdrawn families
  • Wrote agendas and notes and sent out automatic notifications for upcoming meetings and event
  • Increased enrollment count by 25% over a two-year period
  • Planned and executed all family events including: Winter and Spring
    Art shows, Family Potluck event, and Family Conferences
  • Supported the Regional Operations Manager in operational
    improvements, resolution of family and scholar facing issues to deliver
    top-notch customer service
  • Led team of 5 Canvassers engaged in helping enroll the school going
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Maintained inventory in supply closet to prevent shortages.
  • Directed customer communication to appropriate department personnel.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
03/2013 to 04/2016
Supervisor/Team Trainer Whole Foods Market City, STATE,
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Instructed new team members on correct procedures for all areas of operations.
  • Identified and corrected issues negatively impacting team and business operations
  • Directed and motivated team of 36 cashiers in a fast paced and customer service setting
  • Addressed employee and production issues to determine and implement optimal resolutions, while maintaining schedules
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity
  • Enhanced group productivity 20% with development and implementation of new team building strategies
  • Maintained high level of morale and team-work on production floor through frequent communication with 23 employees
  • Trained newly hired employees on Sintels Systems POS equipment and created a new training manual for all cashiers s to use as reference guide
  • Coordinated day-to-day and long-term activities to support in helping meet sales goal set by team leaders
Education and Training
Expected in 05/2012
High School Diploma:
Home Schooled - Baton Rouge ,
Expected in 05/2015
: Marketing
Baton Rouge Community College - Baton Rouge, LA
Expected in
Louisiana State University And A&M College - Baton Rouge, LA
  • Developed relationships with over 100 new clients and typically exceeded sales goals by 30%
  • Consistently maintained high customer satisfaction ratings.
  • Promoted from Receptionist to Family Impact Coordinator, in less than 12-months
  • Created highly effective new canvassing that significantly impacted efficiency and improved operations.

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Resume Overview

School Attended

  • Home Schooled
  • Baton Rouge Community College
  • Louisiana State University And A&M College

Job Titles Held:

  • In Home Expert
  • Customer
  • Family Impact Coordinator/Administrative Assistant
  • Supervisor/Team Trainer


  • High School Diploma
  • Some College (No Degree)

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