Enthusiastic clerical professional with 10 plus years of experience helping customers and teammates in Elderly/Health care environment. Gifted at maintaining upbeat attitude while greeting and interacting with customers, answering calls, claims management and Data Entry. Highly organized and accurate when entering data in Microsoft software and maintaining filing systems. Knowledgeable Call Center Receptionist with methodical approach to completing records. Handles high-volume inquiries with professionalism and poise to quickly address customer issues. Proficient in balancing administrative and customer service requirements with productivity targets.
Skills
Courteous and Professional
Prioritization and Time Management
Customer Service-Oriented
Reliable and Punctual
Positive Attitude and Energetic
Multitasking and Prioritization
Multi-Line Phone Systems
Research and Data Analysis
Visitor and Customer Relations
Verbal and Written Communication
Data Entry and Database Software
Computer Proficiency
Payment Processing
Billing and Invoicing
Travel Arrangement
Claims Handling
Data Entry
Relationship Building
Education and Training
Berkmar High SchoolLilburn, GAExpected in 06/2007 – –GED: - GPA:
Experience
Universal Home Care - In Call Receptionist City, STATE, 01/2020 - Current
Answered high volume of telephone calls to offer operational information and help with specific customer related issues.
Supported call center team members as gatekeeper collecting messages and fielding common questions.
Checked in guests and issued badges for optimal security.
Researched issues between different databases to collect important information and resolve questions.
Registered patients and collected information to support documentation of medical operations.
Obtained pertinent billing, demographic and scheduling information to prepare records.
Greeted customers, answered general questions and directed to appropriate locations.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Managed complex schedules and travel arrangements for all personnel.
Handled multi-line phone system and directed calls and messages for staff of 100 employees.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Scheduled physical therapy and some doctor appointments for residents.
Achieved 95% customer satisfaction score based on feedback forms.
Handled successfully 100+ phone calls daily with no complaints during the last 2 years.
Caring With Miracle Hands - Insurance Claim Coordinator City, STATE, 02/2019 - 01/2020
Validated insurance and advised patients of benefits and coverage.
Obtained maximum reimbursement by following up on unpaid claims and reviewing monthly aging reports.
Efficiently managed collections and receivables, referrals process and billing to meet revenue goals.
Filed insurance claims by obtaining and entering data related to patient, insurance provider and medical code for procedures and services provided.
Informed patients of claims status after filing insurance claims.
Secured pre-authorizations and pre-certifications for minor surgical procedures performed in office settings.
Submitted claims to insurance companies and clearinghouses.
Complied with insurance regulations dictated by local, state and federal agencies.
Analyzed weekly and monthly financial reports, including accounts receivable reports and insurance contracts to facilitate revenue cycle management.
Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
Verified policy holder data, including age, contact number and physical address.
Checked documentation for appropriate coding, catching errors and making revisions.
Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
Precisely calculated refunds, premiums, and adjustments.
Professional Health Services - Receptionist Administrator City, STATE, 05/2018 - 02/2019
Handled diverse needs for clients in-person, by phone or through email.
Displayed professional standards at reception desk to impress visitors.
Coordinated appointment calendar and balanced schedules to promote optimal productivity.
Maintained office supply inventory and placed orders to meet demand.
Received parcels, routed mail and opened packages for staff.
Obtained and processed payments from clients for products and services.
Tracked and coordinated preventive maintenance and pressing repairs with outside vendors.
Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Monitored schedules and calendar obligations for executives.
Implemented new recordkeeping and documenting systems to improve organization and traceability.
Introduced all team members to latest hotel services, encouraging staff to discuss offerings with guests upon checking in.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
