Motivated customer service specialist with over 5 years retail experience in a fast-paced, team-based environment.
Skills
Customer service-oriented
Retail sales professional
Inventory control
Excellent communication skills
Reliable and punctual
Creative
Product inventory counts
Customer-focused
Adherence to high customer service standards
Exceptional telephone etiquette
Small parts assembly
Skilled in final assembly processes
Qualified in blueprint interpretation
Exceptional interpersonal communication
Effective problem solver
Microsoft Outlook, Word and Excel
Work History
11/2011 to Current
IMS Associate Festival Foods – Mount Pleasant, WI,
Answered customer questions regarding store merchandise, department information and pricing.
Completed stock orders and managed inventory levels.
Rotated manufacturer products as needed.
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Loaded and unloaded merchandise using a ladder and pallet jack.
08/2011 to 10/2011
Deli AssociateAmerican Commercial Lines Llc – Rockford, IL,
Verified that prepared food met all standards for quality and quantity.
Assembled food orders while maintaining appropriate portion control.
Prepared all food orders within a 2-3 minute time frame.
Built loyal clientele through friendly interactions and consistent appreciation.
Pleasantly and courteously interacted with customers.
Greeted customers and provided excellent customer service.
Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.
Followed food safety procedures according to company policies and health and sanitation regulations.
Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
Reported to all shifts wearing a neat, clean and unwrinkled uniform.
Reported to each shift on time and ready to work.
Diligently restocked work stations and display cases.
Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
Cooked and packaged large batches of food that were prepared to order or kept hot until needed.
06/2011 to 08/2011
DispatcherQuipt Home Medical – Bangor, ,
Established long-term customer relationships through prompt and courteous service.
Picked products for specific routes according to pick sheets.
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Politely assisted customers in person and via telephone.
02/2007 to 07/2007
Customer Service Representative Agilent Technologies, Inc. – Newport, DE,
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Managed high call volume with tact and professionalism.
Acted professionally and patiently when addressing negative customer feedback.
Met or exceeded service and quality standards every review period.
01/2006 to 01/2007
AssemblerSun Hydraulics Corp. – City, STATE,
Received and correctly processed both written and verbal instructions, prints and work orders.
Obtained appropriate tooling and fixtures.
Made and revised set ups on test strands previously calibrated by other staff.
Inspected and tested components, assemblies and power tools.
Disassembled, reassembled and corrected changeover.
Built containers and pack parts in accordance with detailed packing specifications.
Verified part numbers and placed parts in appropriate shipping containers.
Maintained counts and lifts, shifts and stocks materials and parts.
Recognized and reported defective material and equipment to shift supervisor.
Assembled compressors using Work Center Instructions (WCI), Piping and Instrumentation instructions (P and I), Wiring Diagram (WD), Bill of Material (BOM) and assembly drawings.
Executed the entire assembly process by accurately interpreting set-up sheets, work orders, drawings or blueprints.
Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
Observed all safety policies and procedures
Closely inspected parts to ensure they were clean and free of contaminants.
Sealed and wired valves and created and attached nameplates.
Correctly and safely used a variety of hand tools, saws and cutting equipment to carry out job duties.
Education
Expected in 2003
High School Diploma: Lakewood Ranch Senior High School - 5500 Lakewood Ranch Blvd. Bradenton, Florida 34211 GPA:
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