IMS Associate Resume Example Company Name

IMS ASSOCIATE

Professional Summary

Motivated customer service specialist with over 5 years retail experience in a fast-paced, team-based environment.

Skills

Work History

IMS Associate , 12/2011 to Current
Company Name – City, State

Answered customer questions regarding store merchandise, department information and pricing.
Completed stock orders and managed inventory levels.
Rotated manufacturer products as needed.
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Loaded and unloaded merchandise using a ladder and pallet jack.

Deli Associate, 09/2011 to 11/2011
Company Name – City, State

Verified that prepared food met all standards for quality and quantity.
Assembled food orders while maintaining appropriate portion control.
Prepared all food orders within a 2-3 minute time frame.
Built loyal clientele through friendly interactions and consistent appreciation.
Pleasantly and courteously interacted with customers.
Greeted customers and provided excellent customer service.
Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.
Followed food safety procedures according to company policies and health and sanitation regulations.
Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
Reported to all shifts wearing a neat, clean and unwrinkled uniform.
Reported to each shift on time and ready to work.
Diligently restocked work stations and display cases.
Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
Cooked and packaged large batches of food that were prepared to order or kept hot until needed.

Dispatcher, 07/2011 to 09/2011
Company Name – City

Established long-term customer relationships through prompt and courteous service.
Picked products for specific routes according to pick sheets.
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Politely assisted customers in person and via telephone.

Customer Service Representative , 03/2007 to 08/2007
Company Name – City, State

Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Managed high call volume with tact and professionalism.
Acted professionally and patiently when addressing negative customer feedback.
Met or exceeded service and quality standards every review period.

Assembler, 02/2006 to 02/2007
Company Name – City, State

Received and correctly processed both written and verbal instructions, prints and work orders.
Obtained appropriate tooling and fixtures.
Made and revised set ups on test strands previously calibrated by other staff.
Inspected and tested components, assemblies and power tools.
Disassembled, reassembled and corrected changeover.
Built containers and pack parts in accordance with detailed packing specifications.
Verified part numbers and placed parts in appropriate shipping containers.
Maintained counts and lifts, shifts and stocks materials and parts.
Recognized and reported defective material and equipment to shift supervisor.
Assembled compressors using Work Center Instructions (WCI), Piping and Instrumentation instructions (P and I), Wiring Diagram (WD), Bill of Material (BOM) and assembly drawings.
Executed the entire assembly process by accurately interpreting set-up sheets, work orders, drawings or blueprints.
Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
Observed all safety policies and procedures
Closely inspected parts to ensure they were clean and free of contaminants.
Sealed and wired valves and created and attached nameplates.
Correctly and safely used a variety of hand tools, saws and cutting equipment to carry out job duties.

Education

High School Diploma: 2003
Lakewood Ranch Senior High School - City, State

Resume Overview

School Attended

Job Titles Held:

Degrees