Customer service-oriented Implementation Specialist committed to resolving problems for customers quickly and accurately to reduce downtime and increase productivity.
Implement and manage POS Systems projects. Responsible for customer contact for discovery meetings to gather and coordinate all pertinent information needed for project completion. Responsible for building servers, data base programming, hardware installation and training. Responsible for training new employees. Extensive knowledge implementing RES 3700 4.X and 5.X also 9700 and Simphony 1X. These implementation projects include but not limited to, hospitals, stadiums, hotels and casinos, resorts and restaurants. Consistently hit target completion dates for assigned projects.
Overall operations of local Point of Sale Company. Responsible for installing computer networks and training personnel on it's use in location across the nation.
Power user of Win 2000 and NT 4.0. Worked with Citrix Metaframe 1.8 and Access 2000 on a daily basis.
Trained to custom build Dell Servers to suit our customer's needs. Responsible for installing, troubleshooting and upgrading Hardware components.
Trained in Help Desk Troubleshooting. In charge of issues escalated to 2nd level.
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Scheduled and directed staff in daily work assignments to maximize productivity. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Developed and maintained exceptional customer service standards. Optimized profits by controlling food, beverage and labor costs on a daily basis. Initiated negotiations regarding vendor contracts and kept updated records of contracts.
Efficiently resolved problems or concerns to the satisfaction of all involved parties. Minimized loss and misuse of equipment through proper restaurant supervision and staff training. Ensured proper cleanliness was maintained in all areas of the bar and front of house. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
General Restaurant Management duties
Responsible for daily operation of restaurant, room service and banquets
Promptly served all food courses and alcoholic beverages to guests. Answered questions about menu selections and made recommendations when requested. Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
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