Project manager with 4 years of experience directing projects.Works well with people at all levels of the organization, including with Stakeholders, customers and outside vendors. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
Skills
Roadmap planning
Vendor Management
Client Relations and Management
Requirements Analysis
Experience with Agile Scrum methodology
Understanding of Epic, Cerner, IDX, Eagle, ChartScript, JIRA
Contract review and recommendations
Strategic planning
Microsoft Office Suite, Microsoft Access (SQL)
Understanding of SaaS
Experience with Salesforce(CRM)
Experienced in working with different interfaces(Quest/Labcorp, Pharmacy and other ancillary departments)
Work History
Implementation Specialist, 03/2013 to 12/2013 Accounting And Consulting Group, Llp – Mcallen, TX,
Installation of Office Practicum software on cloud environment as well as client applications on local workstations and devices.
Registration, installation and testing of eRX , clearinghouse services (transfer agents), patient message exchange and any other services as indicated on the project timeline.
Set up databases for PM/Billing to include providers, insurance plans, appoint reason codes, and any other setup as required by the project timeline.
Testing of all clearinghouse functions like eCorrespondent set up, eligibility and claims.
Manage client expectations during the implementation process.
Use Salesforce to record and track project activities.
Work with clients and internal Stakeholders to complete all of the milestones necessary for go-live.
Be the point-of-contact to manage multiple customer sessions, answer any follow-up questions, provide internal/external support, etc. to deliver an excellent customer experience.
Application Support Analyst, 10/2012 to 02/2013 Amita Health – Germantown, WI,
Provide first level inbound telephone and email support for customers by troubleshooting, investigating and resolving customers\' questions and issues with Office Practicum\'s products and services.
Provide empathetic, courteous and quality customer service in an accurate and timely manner in accordance with company protocols as well as maintaining a positive, problem-solving approach.
Develop/Customize forms for new and existing clients by using Report Builder.
Escalate client issues to the appropriate areas to effectively address issues.
Follow up with the client in a timely manner to address their concerns.
Release of Information Specialist, 06/2011 to 09/2012 Francisan Health – Portage, IN,
Perform timely and accurate release of patient medical information, proper documentation and tracking of requests for information.
Provide personalized customer service to all requesters while remaining in compliance with state and federal laws and hospital policies.
Management Intern, 04/2012 to 04/2012 Arizona State University – Tempe, AZ,
Completed Performance Improvement Release of Information (ROI) Turnaround Project.
Conducted root cause analysis of ROI requests backlog.
Revised Release of Information Policies and Procedures.
Analyzed ROI workflow to improve efficiency in the department.
Management Intern, 02/2011 to 04/2011 Arizona State University – Tempe, AZ,
Collaborated on projects related to HIM department such as preparation for Joint Commission survey.
Conducted interviews with different department managers.
Analyzed various facility policies and procedures.
Coded medical records using 3M Coding and Reimbursement System Software.
Management Intern, 01/2011 to 03/2011 Arizona State University – Tempe, AZ,
Collaborated on projects related to HIM department such as preparation for Joint Commission survey.
Conducted interviews with different department managers.
Analyzed various facility policies and procedures.
Coded medical records using 3M Coding and Reimbursement System Software.
Education
Bachelor of Science: Health Information Management, Expected in 2012 Temple University - Philadelphia, PA GPA:
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