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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
Project manager with 4 years of experience directing projects.Works well with people at all levels of the organization, including with Stakeholders, customers and outside vendors. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
Skills
  • Roadmap planning
  • Vendor Management
  • Client Relations and Management
  • Requirements Analysis
  • Experience with Agile Scrum methodology
  • Understanding of Epic, Cerner, IDX, Eagle, ChartScript, JIRA

  • Contract review and recommendations
  • Strategic planning
  • Microsoft Office Suite, Microsoft Access (SQL)
  • Understanding of SaaS
  • Experience with Salesforce(CRM)
  • Experienced in working with different interfaces(Quest/Labcorp, Pharmacy and other ancillary departments)
Work History
Implementation Specialist, 03/2013 to 12/2013
Accounting And Consulting Group, LlpMcallen, TX,
  • Installation of Office Practicum software on cloud environment as well as client applications on local workstations and devices.
  • Registration, installation and testing of eRX , clearinghouse services (transfer agents), patient message exchange and any other services as indicated on the project timeline.
  • Set up databases for PM/Billing to include providers, insurance plans, appoint reason codes, and any other setup as required by the project timeline.
  • Testing of all clearinghouse functions like eCorrespondent set up, eligibility and claims.
  • Manage client expectations during the implementation process.
  • Use Salesforce to record and track project activities.
  • Work with clients and internal Stakeholders to complete all of the milestones necessary for go-live.
  • Be the point-of-contact to manage multiple customer sessions, answer any follow-up questions, provide internal/external support, etc. to deliver an excellent customer experience.

Application Support Analyst, 10/2012 to 02/2013
Amita HealthGermantown, WI,
  • Provide first level inbound telephone and email support for customers by troubleshooting, investigating and resolving customers\' questions and issues with Office Practicum\'s products and services.
  • Provide empathetic, courteous and quality customer service in an accurate and timely manner in accordance with company protocols as well as maintaining a positive, problem-solving approach.
  • Develop/Customize forms for new and existing clients by using Report Builder.
  • Escalate client issues to the appropriate areas to effectively address issues.
  • Follow up with the client in a timely manner to address their concerns.

Release of Information Specialist, 06/2011 to 09/2012
Francisan HealthPortage, IN,
  • Perform timely and accurate release of patient medical information, proper documentation and tracking of requests for information.
  • Provide personalized customer service to all requesters while remaining in compliance with state and federal laws and hospital policies.

Management Intern, 04/2012 to 04/2012
Arizona State UniversityTempe, AZ,
  • Completed Performance Improvement Release of Information (ROI) Turnaround Project.
  • Conducted root cause analysis of ROI requests backlog.
  • Revised Release of Information Policies and Procedures.
  • Analyzed ROI workflow to improve efficiency in the department.

Management Intern, 02/2011 to 04/2011
Arizona State UniversityTempe, AZ,
  • Collaborated on projects related to HIM department such as preparation for Joint Commission survey.
  • Conducted interviews with different department managers.
  • Analyzed various facility policies and procedures.
  • Coded medical records using 3M Coding and Reimbursement System Software.

Management Intern, 01/2011 to 03/2011
Arizona State UniversityTempe, AZ,
  • Collaborated on projects related to HIM department such as preparation for Joint Commission survey.
  • Conducted interviews with different department managers.
  • Analyzed various facility policies and procedures.
  • Coded medical records using 3M Coding and Reimbursement System Software.

Education
Bachelor of Science: Health Information Management, Expected in 2012
Temple University - Philadelphia, PA
GPA:


Certifications

Project Management professional, PMP

Registered Health Information Administrator, RHIA

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School Attended

  • Temple University

Job Titles Held:

  • Implementation Specialist
  • Application Support Analyst
  • Release of Information Specialist
  • Management Intern
  • Management Intern
  • Management Intern

Degrees

  • Bachelor of Science

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