, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dedicated professional individual with extensive experience within the Customer Service and Sales industry. Solid team player, with mentoring and coaching skills. Passionate with ensuring we do all that we can to helping customers while remaining true to our core. Committed to finding effective solutions that improve customer relationships, driving satisfaction while meeting business needs.
Skills
Telephone and email etiquette
Implementation and configuration
Salesforce/CEH/Netsecure
Collaborative Team Player
Analytical and Methodical
Microsoft Office
Training Materials Development
Reporting and documentation
Experience
08/2021 to CurrentImplementation SpecialistCdk Global Inc. | Detroit, MI,
Managed configuration, installation and troubleshooting of applications and software for clients.
Identified issues and made potential solution recommendations as problems developed, enabling quick project modifications.
Verified that every client received highest level of support, assistance and professionalism to uphold company's commitment to service.
Cultivated relationships with sales team to support and supply corrective actions.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
03/2019 to 08/2021Customer Service RepSedgwick Claims Management Services, Inc. | Charlotte, NC,
Handle warranty tub escalations: determine proper solution and provide customer with reasonable expectations..
Manage inbound and out bound warranty calls from plumbers, branches, customers, and/or contractors
Dispatch warranty service call nationwide for tub claims and review all work orders for accuracy
Manage email inbox for team, respond to emails within 24 hours upon receipt.
Process invoices from technicians for payment, maintain documentation via Excel.
05/2018 to 03/2019Claims SpecialistFrancisan Health | Dyer, IN,
Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions.
Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
Mentored and trained new hire employees in resolving complex liability disputes and policy analysis.
Identify and recommend referral of potentially fraudulent claims to the SIU (Special Investigations Unit), cross-reference facts and arrange for expert inspections and outside vendor investigations to avoid paying on fraudulent claims.
01/2016 to 02/2018Senior Sales AssociateErickson Living | Overland Park, KS,
Provide oversight to store associates on executions of daily tasks to maximize sales
Account for store funds and assist in completing required documentation
Train staff on store products, proper customer service skills, and policies and procedures
Built and maintained new and established client relationships with exceptional communication, personalized interactions and friendly attentive service.
Received shipments, signed off on packages and documented incoming items in computer system.
08/2015 to 04/2016SupervisorRapid Global Business Solutions, Inc | Raymond, OH,
Delegate daily tasks based on schedule and sales
Ensure inventory is maintained on the floor and stockrooms
Perform biweekly price audits to maintain price accuracy
Established and enforced clear goals to keep employees working collaboratively.
07/2012 to 10/2015Consultative Sales AssociateSears | Oakhurst, NJ,
Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Used internal system to search and locate desired items in-store, at sister locations or in distribution center.
Fostered relationships with customers to expand customer base and retain business.
Drove substantial sales through suggestive selling and by promoting add-on purchases.
Stayed up to date on company products and services to support sales objectives.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
01/2015 to 08/2015Customer Care RepresentativeCresco Labs | Brookville, PA,
Promptly responded to customer inquiries and resolved complaints to promote loyalty.
De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Audited customer account information to identify issues and develop solutions.
Enhanced client retention by driving product benefits and features and preferred supplier information delivery around client needs.
Education and Training
Expected in VA Real Estate License | Moseley Real Estate School, Virginia Beach, VAGPA:
Expected in Applied Science Degree | Interior DesignTidewater Community College, Chesapeake, VAGPA: GPA: 6
Expected in 06/2009Advanced Studies Diploma | Woodside High School, , GPA: GPA: 8
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