, San Francisco, CA(555) 432-1000, resumesample@example.com
Professional Summary
I am a hardworking waitress bringing in 10 years of experience in customer service, sales, and retail. Passionate about promoting lasting customer satisfaction by delivering top-notch service and support. Excellent communication skills in person and on the phone, with an outgoing and friendly personality. Having time management skills and being dependable is very important to me.
Skills
Improving customer satisfaction
Organizational and time management skills
Safety standards implementation
Coupons and gift cards
Currency counting
Point of sale knowledge
Cash drawer management
Order taking
Complaint resolution
Stock management
Multi-line phone talent
Physically fit
Cash handling
Strong interpersonal skills
Customer-oriented
People-oriented
Motivated team player
Money handling abilities
Quick learner
Active listening skills
Credit card transactions
Stocking
Positive and friendly
POS systems expert
Retail sales
Work History
04/2018 to CurrentI’m a waitress at Wakulla Springs Lodge. I’m all about hospitality and customer service.Life Care Centers Of America | Burlington, KS,
Provided primary customer support to internal and external customers in fast-paced environment
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Offered advice and assistance to customers, paying attention to special needs or wants
Answered customer telephone calls promptly to avoid on-hold wait times
Responded to customer requests for products, services and company information
Recommended [Product or Service] to customers, thoroughly explaining details
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
03/2015 to 06/2016Waitress/CashierHobbit American Grill | City, STATE,
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Kept server areas clean and stocked during service hours to increase efficiency while serving tables
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Prepared beverages and filled food orders for customers
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
Managed wait staff of [Number], serving [Number] tables daily for [Number]-star fine dining establishment
Suggested appropriate food and drink pairings to increase per-ticket sales
Used cash registers and credit card machines to cash out customers, handling up to $[Amount] in cash per event
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
Checked identification to enforce age requirement for alcoholic beverages
Prepared specialty deserts for customers, including [Type] and [Type]
Upsold [Type] specialty items to increase overall sales and exceed targets
Folded napkins and prepared silverware sets to provide adequate supply for host station
Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers
Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean
Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing
Implemented new drink policies, reducing over-pouring by [Number]%
Stored food in designated containers and storage areas to increase shelf life and prevent spoilage
Loaded trays with accessories, including eating utensils, napkins and condiments
Set dining tables to prepare for diverse types of events and follow strict service standards
Prepared hot and cold beverages to highest standard while providing guests with legendary customer service
Monitored dining rooms for seating availability as well as service, safety and well-being of guests
Decreased customer wait times by efficiently carrying [Number] plates at one time without spilling or dropping food
Prepared beverages and filled food orders for customers
Monitored guests for intoxication and immediately reported concerns to management
Assisted with various banquet food stations, set up and service to multiple dining areas
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
Education
Expected in 05/2008GED | Wakulla High School, Crawfordville, FLGPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
Formatting
Personalization
Target Job
Typos
Resume Overview
School Attended
Wakulla High School
Job Titles Held:
I’m a waitress at Wakulla Springs Lodge. I’m all about hospitality and customer service.
