Livecareer-Resume
JC
Jessica Claire
, San Francisco, CA (555) 432-1000, resumesample@example.com
Professional Summary

I am a hardworking waitress bringing in 10 years of experience in customer service, sales, and retail. Passionate about promoting lasting customer satisfaction by delivering top-notch service and support. Excellent communication skills in person and on the phone, with an outgoing and friendly personality. Having time management skills and being dependable is very important to me.

Skills
  • Improving customer satisfaction
  • Organizational and time management skills
  • Safety standards implementation
  • Coupons and gift cards
  • Currency counting
  • Point of sale knowledge
  • Cash drawer management
  • Order taking
  • Complaint resolution
  • Stock management
  • Multi-line phone talent
  • Physically fit
  • Cash handling
  • Strong interpersonal skills
  • Customer-oriented
  • People-oriented
  • Motivated team player
  • Money handling abilities
  • Quick learner
  • Active listening skills
  • Credit card transactions
  • Stocking
  • Positive and friendly
  • POS systems expert
  • Retail sales
Work History
04/2018 to Current I’m a waitress at Wakulla Springs Lodge. I’m all about hospitality and customer service. Life Care Centers Of America | Burlington, KS,
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Responded to customer requests for products, services and company information
  • Recommended [Product or Service] to customers, thoroughly explaining details
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
03/2015 to 06/2016 Waitress/Cashier Hobbit American Grill | City, STATE,
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Prepared beverages and filled food orders for customers
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
  • Managed wait staff of [Number], serving [Number] tables daily for [Number]-star fine dining establishment
  • Memorized restaurant wine stock and appropriate entree pairings, driving daily wine sales averaging $[Amount]
  • Scheduled reservations and managed seating arrangements in popular [Number]-seat [Type] restaurant
  • Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing
  • Used cash registers and credit card machines to cash out customers, handling up to $[Amount] in cash per event
  • Managed food resources, memorized orders and wrote patron's food orders on slips in [Number]-seat restaurant
  • Monitored guests for intoxication and immediately reported concerns to management
  • Folded napkins and prepared silverware sets to provide adequate supply for host station
  • Set dining tables to prepare for diverse types of events and follow strict service standards
  • Maintained customer satisfaction by clarifying questions about orders and specialty items
  • Prepared specialty deserts for customers, including [Type] and [Type]
  • Checked identification to enforce age requirement for alcoholic beverages
  • Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests
01/2010 to 08/2014 Waitress Beef O Brady’s | City, STATE,
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Maintained customer satisfaction by clarifying questions about orders and specialty items
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
  • Memorized restaurant wine stock and appropriate entree pairings, driving daily wine sales averaging $[Amount]
  • Suggested appropriate food and drink pairings to increase per-ticket sales
  • Used cash registers and credit card machines to cash out customers, handling up to $[Amount] in cash per event
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
  • Checked identification to enforce age requirement for alcoholic beverages
  • Prepared specialty deserts for customers, including [Type] and [Type]
  • Upsold [Type] specialty items to increase overall sales and exceed targets
  • Folded napkins and prepared silverware sets to provide adequate supply for host station
  • Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers
  • Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean
  • Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing
  • Implemented new drink policies, reducing over-pouring by [Number]%
  • Stored food in designated containers and storage areas to increase shelf life and prevent spoilage
  • Loaded trays with accessories, including eating utensils, napkins and condiments
  • Set dining tables to prepare for diverse types of events and follow strict service standards
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests
  • Decreased customer wait times by efficiently carrying [Number] plates at one time without spilling or dropping food
  • Prepared beverages and filled food orders for customers
  • Monitored guests for intoxication and immediately reported concerns to management
  • Assisted with various banquet food stations, set up and service to multiple dining areas
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
Education
Expected in 05/2008 GED | Wakulla High School, Crawfordville, FL GPA:

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Resume Overview

School Attended

  • Wakulla High School

Job Titles Held:

  • I’m a waitress at Wakulla Springs Lodge. I’m all about hospitality and customer service.
  • Waitress/Cashier
  • Waitress

Degrees

  • GED

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