Hardworking transportation professional with over 25 years of driving experience, valid license and clean history. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus.
Skills
[Type] vehicles expertise
Safe driving techniques
Passenger support
Route management
Schedule management
Safety protocols
Accurate money handling
Vehicle maintenance
Client relations
Vehicle safety
Sales goals
Product distribution
Motivated self-starter
Expense control
Flexible schedule
Safe driver
Customer service-oriented
Inventory management
Map reading and navigation skills
Current CDL license
Experience
07/2017 to Current
IHSS ProviderTumi, Inc. – Woodbridge, VA,
Assisted patients with daily chores, closely monitoring conditions and safety.
Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
Prepared food and helped patients eat to support healthy nutrition.
Cared for wounds by changing bandages, dressings and binders to promote healing.
Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
Reported concerns to supervisors to maintain optimal care for all client needs.
Assisted patients with daily hygiene tasks, including bathing, dressing, dental care and grooming.
Cleaned houses and living spaces, ran errands and cooked meals for patients daily.
Checked mail, shopped for groceries and handled bill payments.
03/2018 to 08/2018
IHSS ProviderTransdevna – Atwater, CA,
Prepared food and helped patients eat to support healthy nutrition.
Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
Coached patients on daily at-home care, adjusting plans and schedules based on patient conditions, needs and overall health.
Checked mail, shopped for groceries and handled bill payments.
Coordinated and planned special projects at clients' homes.
Cleaned houses and living spaces, ran errands and cooked meals for patients daily.
Assisted patients with daily hygiene tasks, including bathing, dressing, dental care and grooming.
Reported concerns to supervisor to maintain optimal care for all client needs.
09/2011 to 02/2017
Store ManagerThe High Country Smoke Shop – City, STATE,
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Processed shipments and maintained stock shelf organization.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Updated store pricing, signage and merchandising based on current promotions.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
Addressed customer inquiries and resolved complaints.
Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into Quickbooks system.
Resolved customer problems by investigating issues, answering questions and building rapport.
Maintained daily record of all transactions.
Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
Created attractive store displays to generate customer interest and boost sales.
Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
Supported owners in managing daily store functions.
Counted cash drawers and made bank deposits.
Supported management in exceeding customer service and quality standards.
Oversaw inventory tracking, management and physical inventory counts.
Delivered excellent customer service by greeting and assisting each customer.
Wrote order supply requests to replenish merchandise and submitted to owners for sign-off.
Kept accounts current and funds deposited to keep on-site cash low.
Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
Built loyal customer base by delivering excellent service and stocking in-demand products, including [Type] and [Type].
05/2000 to 01/2011
Driver/OperatorSister Act Catering – City, STATE,
Completed order forms and collected payments to keep customer accounts current.
Consulted with customers to gain feedback and address concerns with products or services.
Utilized on-board computer to optimize routes and continuously meet estimated delivery times.
Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.
Delivered goods and services to customers on time and in excellent condition.
Loaded and unloaded merchandise efficiently to meet demanding route targets.
Operated delivery vehicle 5 days per week, averaging 250 miles on road and 200+ customers served on a daily basis.
Planned optimal routes to minimize delays and maximize time efficiency.
Interacted with customers pleasantly to meet needs and drive satisfaction.
Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage. I only called in sick 3 times in 11 years of working there.
Demonstrated professional conduct with clients and families to deliver outstanding customer service.
Drove trucks to and from job sites to deliver workers and supplies.
Presented bills and receipts to customers to collect payments for goods delivered.
Education and Training
Expected in 06/1995
High School Diploma: Park Avenue High School - Chico, CA GPA:
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