Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Experienced Personal Assistant effective at minimizing hassles and alleviating client concerns through effective schedule coordination. Demonstrated proper attention to personal hygiene and dress. Proficient in event planning and household administration.
Accurate, assertive and adaptable Personal Assistant effective at multitasking in challenging situations and meeting critical deadlines.
Skills
Database management
Proper phone etiquette
Housekeeping
Client satisfaction
Cash management experience
Self-directed
Customer Service
Decision Making
Teamwork
26 WPM typing speed
Spreadsheet management
Wound care
Verbal communication
Coordination skills
Meal preparation
Communication Skills
Sales
Experience
01/2017 to 08/2018IHSS ProviderAnthem, Inc. | Danbury, CT,
Authored and maintained household office and operations manuals to define staff expectations, confidentiality requirements and household and office procedures.
Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
Led physical therapy activities such as Walking and Leg energize to help patients regain range of motion, build muscle and heal injuries
Coordinated Taxied, bus travel arrangements and accommodations on behalf of clients.
Communicated client project requirements to vendors and contractors to ensure client satisfaction.
Laundered clothing and bedding and changed linens 3 times per day to prevent spread of infection.
Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
Cleaned houses and living spaces, ran errands and cooked meals for over 1 1patients daily.
Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Prepared food and helped patients eat to support healthy nutrition.
Worked with patients and families to design meal, rehabilitation and other plans for long-term success.
Worked closely with high-profile clients to provide one-on-one administrative support, including estate management, household management and property management.
Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
Ambulated patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements.
Organized personal and professional calendars.
Checked mail, shopped for groceries and handled bill payments.
Managed household budgets and allocated expenditures for groceries, property and home maintenance, and bill payments.
Liaised between doctors and patients about care plans, progress and changing health conditions.
Cared for wounds by changing bandages, dressings and binders to promote healing.
Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
01/2014 to 01/2015PatitionerEastern Mountain Sports | West Lebanon, NH,
Performed site evaluations, customer surveys and team audits.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Earned reputation for good attendance and hard work.
01/2013 to 05/2013Insurance Sales AgentPartitionerPetitionersTaxieKarmisePrimerica Insurance | City, STATE,
Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
Upsold products to policyholders and potential new clients.
Exceeded company sales goals for new policies.
Interviewed prospective clients to gather information on financial needs and discuss any existing coverage.
Provided leadership and training for new agents regarding industry best practices and company policies. for new agents on the sales process and relationship building while maintaining current accounts and sales numbers.
Pursued continued professional development through insurance workshops, course and webinars.
Engaged customers and provided high level of service by carefully explaining details about documents.
Cultivated professional relations to establish long-term profitable partnerships.
Analyzed customer needs and provided best options, upselling products and services.
Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
03/2010 to 05/2010Retail Sales AssociateCurrage Men's Clothing | City, STATE,
Bagged, wrapped and packaged purchases according to customer needs.
Generated brand awareness and positive product impressions to increase sales.
Initiated friendly conversation with each customer to determine level of assistance required.
Provided every customer with professional and polite support for sales and service needs.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Maintained current store, product and promotional knowledge to drive consistent sales.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Proactively engaged shoppers, providing assistance and information on merchandise and product features.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
Built customer loyalty by engaging with and identifying product needs of customers.
Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Managed cash register operations using POS system including processing sales and returns.
Supported managers with organizing store and showcasing new items in eye-catching displays.
Followed all company policies, rules and procedures to promote company goals and ensure safety.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Regularly assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
Assisted in ringing up sales at registers and bagging merchandise.
Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Helped customers by answering questions and locating merchandise.
Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Education and Training
Expected in GED | PartitionerPetitionersTaxieJessicaPrimericaRioSalado Collage, Phoenix, AZ, GPA:
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