Livecareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Experienced in Customer service in over 9 years. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Skills
  • Cooking meals
  • Supervision
  • Bilingual
  • Fast Learner
  • Schedule Management
  • Employee hiring and retention
  • Multitasker
  • Team management
Work History
04/2020 to Current
IHSS Provider Five Guys Arnold, MO,
  • Scheduled and accompanied clients to medical appointments.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
02/2020 to 07/2020
IHSS Provider CareGiverList City, STATE,
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
  • Guided patients to restroom, Carefully Helping up from his bed and help him sit on the toilet to support bladder and bowel relief requirements.
08/2014 to 02/2020
Shift Manager Charley's Philly Steaks City, STATE,
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Tracked receipts, employee hours and inventory movements.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Trained and mentored new employees to maximize team performance.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Utilized interpersonal communication skills to enhance customer experience and add value to of Goals.
  • Boosted team productivity and efficiency by leveraging top-notch customer service and cleaniess abilities.
Education
Expected in 09/2012
High School Diploma :
Lynwood Community Adult School - Lynwood, CA
GPA:
Certifications
  • ServSafe

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Resume Overview

School Attended

  • Lynwood Community Adult School

Job Titles Held:

  • IHSS Provider
  • IHSS Provider
  • Shift Manager

Degrees

  • High School Diploma

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