Experienced in Customer service in over 9 years. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
Cooking meals
Supervision
Bilingual
Fast Learner
Schedule Management
Employee hiring and retention
Multitasker
Team management
Work History
04/2020 to Current
IHSS ProviderFive Guys – Arnold, MO,
Scheduled and accompanied clients to medical appointments.
Helped clients manage money, pay bills and shop for groceries or personal items.
Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
Planned, prepared and served meals and snacks according to prescribed diets.
Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Shopped for groceries regularly in order to keep house stocked with necessities.
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.
02/2020 to 07/2020
IHSS ProviderCareGiverList – City, STATE,
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
Replaced bandages, dressings and binders to care for wounds and encourage healing.
Planned, prepared and served meals and snacks according to prescribed diets.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
Guided patients to restroom, Carefully Helping up from his bed and help him sit on the toilet to support bladder and bowel relief requirements.
08/2014 to 02/2020
Shift ManagerCharley's Philly Steaks – City, STATE,
Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Tracked receipts, employee hours and inventory movements.
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Trained and mentored new employees to maximize team performance.
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Managed schedules, accepted time off requests and found coverage for short shifts.
Kept employees operating productively and working on task to meet business and customer needs.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Cooperated with coworkers to improve customer experience and manage storefront.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Supervised employees and oversaw quality compliance with company standards for food and services.
Trained back-up associates and led crew members in managing operations of storefront.
Exercised composure under pressure and in escalated customer service scenarios.
Coached crew members to optimize performance and motivate toward more efficient work.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Regularly checked building to confirm maintenance and cleaning met code and regulations.
Utilized interpersonal communication skills to enhance customer experience and add value to of Goals.
Boosted team productivity and efficiency by leveraging top-notch customer service and cleaniess abilities.
Education
Expected in 09/2012
High School Diploma : Lynwood Community Adult School - Lynwood, CA GPA:
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