Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Experienced in Customer service in over 9 years. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
- Cooking meals
- Supervision
- Bilingual
- Fast Learner
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- Schedule Management
- Employee hiring and retention
- Multitasker
- Team management
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04/2020 to Current IHSS Provider Five Guys – Arnold, MO,
- Scheduled and accompanied clients to medical appointments.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
02/2020 to 07/2020 IHSS Provider CareGiverList – City, STATE,
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Guided patients to restroom, Carefully Helping up from his bed and help him sit on the toilet to support bladder and bowel relief requirements.
08/2014 to 02/2020 Shift Manager Charley's Philly Steaks – City, STATE,
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Tracked receipts, employee hours and inventory movements.
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Trained and mentored new employees to maximize team performance.
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Kept employees operating productively and working on task to meet business and customer needs.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Trained back-up associates and led crew members in managing operations of storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Regularly checked building to confirm maintenance and cleaning met code and regulations.
- Utilized interpersonal communication skills to enhance customer experience and add value to of Goals.
- Boosted team productivity and efficiency by leveraging top-notch customer service and cleaniess abilities.
Expected in 09/2012 High School Diploma :
Lynwood Community Adult School - Lynwood, CA
GPA:
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