ihss care provider resume example with 10+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated business professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Filing and data archiving
Schedule Management
Chauffeuring
Light cleaning
Patient care
Meeting planning
Work History
05/2017 to CurrentIHSS Care ProviderRevel Transit | Washington, DC,
Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Provided mobility assistance such as walking and regular exercising.
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Provided transportation and appointments management.
Maintained entire family's schedule and organized events.
Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
Entrusted to handle confidential and sensitive situations in professional matter.
Provided compassionate and patient-focused care to cultivate well-being.
Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Assisted with daily living activities, running errands and household chores.
Transported clients to and from medical appointments with safety and efficiency.
04/2019 to 03/2020Rideshare DriverQuality Custom Distribution | Suffolk, VA,
Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
Picked up riders at designated locations and greeted upon vehicle entry.
Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
Helped passengers with luggage, collected fares and politely answered questions.
06/2014 to 05/2019Customer Service RepresentativeSocial Security Administration, SSA | City, STATE,
Provide assistance to beneficiaries and the general public through SSA's national 800 number
Conduct interviews to determine the nature of the caller's question or issue; explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs
Make critical decisions to determine benefit amounts to individuals
Provide information on SSA’s laws, rules and regulations and Medicare Insurance Programs
Obtain information in order to determine eligibility for programs administered by SSA, and using automation tools to access and update information about claims or potential eligibility.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Delivered prompt service to prioritize customer needs.
Responded proactively and positively to rapid change.
Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Expected in 08/2022 to to Bachelor Of Business Administration | Business ManagementUniversity of Phoenix, Tempe, AZGPA:
Expected in 2007 to to | DIABLO VALLEY COLLEGE, CONCORD, CAGPA:
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