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Ihss Care Provider Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Over 26 years of experience in excellent customer service relations. Lead supervisory experience, responsible, Dependable, opening and closing shifts I was responsible for. Computer updates for front end Cashiers, registration. Familiar with Microsoft word, excel, basic clerical duties multi phone line fax shorthand , file , organization and cleanliness taking payments via cash check card debit kiosk. I can offer a lot . I feel I would be a good fit for the position I'm a people person also and most of all a hard worker easy going I am a happy person for the most part . And know the value of helping run a company . And the knowledge and skills to boost sales when the opportunity presents its self and if it don't I will still find a way to make a profit for the company and keep customers and employees happy. I'm Dependable and reliable .

Skills
  • Quality program protocols
  • Compassionate client care
  • Care plan management
  • Client documentation
  • Behavior redirection
  • Client safety and first aid
  • Case management experience
  • Proper phone etiquette
  • Administrative support specialist
  • Cash management experience
  • Database management
  • Client satisfaction
  • Coordination skills
  • Business correspondence
  • AR/AP
  • Medication administration
  • Meal preparation
  • Wound care
  • Knowledge of state regulations
  • Staff development
  • Customer Service
  • Superb time management
  • Sales Techniques
  • Financial records analysis
  • Task delegation
  • Sales strategies
  • Issue and conflict resolution
  • Lead generation
  • Resource utilization
  • Great additude
  • Hard worker
  • People person
  • CPR first-aid & bloodborne pathogens certs.
Experience
08/2004 to 05/2021 IHSS Care Provider Right At Home | Virginia Beach, VA,
  • Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
  • Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
  • Educated families and patients on potential plans for care, including bloodborne pathogens.
  • Cared for wounds by changing bandages, dressings and binders to promote healing.
  • Authored and maintained household office and operations manuals to define staff expectations, confidentiality requirements and household and office procedures.
  • Liaised between doctors and patients about care plans, progress and changing health conditions.
  • Assisted patients with bladder and bowel needs by helping to restroom
  • Kept detailed records of patient care, progress, medication administration and changes in health or other conditions.
  • Eliminated errors by reconciling statements.
  • Recorded client status progress and challenges in logbooks and reports.
  • Monitored health and well-being of each client, including any significant health changes.
  • Built strong and trusting rapport with clients and loved ones.
  • Worked with patients and families to design meal, rehabilitation and other plans for long-term success.
02/2018 to 01/2020 In-Home Care Provider Home Care Assistance Corporation Of Riverside | City, STATE,
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Followed care plan and directions to administer medications.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
  • Assisted clients while in the hospital 24/7 support
  • I was delagating difficult clients schizophrenia dementia Alzheimer's sundowners some with disabilities that were caused from accidents I've had clients from Total Care to end of Life Care.
  • As a professional Healthcare worker I have 26 years dealing with seniors developmentally delayed and flat out rude and mean clients and customers families.
  • I'm able to make decisions if the need arises and I am a good manager I am a good at delagating. I would not ask anybody to do anything that would not do myself.
  • I have worked in office and in the field . I'm a good leader and I'm fair .
  • I can do taxes and run a small office and handle anything that may arise .
  • I have worked remotely and in a home and office setting .
  • Having patients fallow instructions on their care and medications and help any way possible if there's any confusion in the process and all with a smile it's all about listening and execution of how you follow through to solve the problemif our customers are not satisfied then really nobody is and we want to keep revenue coming in.
  • I'm quick to act when there's an issue as smoothly as possible
05/2018 to 12/2019 Lead Caregiver Senior Home Caregivers Of Colton | City, STATE,
  • Trained newly hired providers on clients care and plan.
  • Trained and qualified staff per board requirements as well as national, state and local regulations.
  • Optimized client case management and recommended plans to improve safety and health programs and quality of living also I delt with Angry Customers and clients of all ages and complaints in a timely fashion .
  • Updated procedures necessary for compounding, mixing, packaging and labeling medications.
  • Improved patient outlook and daily living through compassionate care.
  • Aided with mobility and independence for disabled individuals and continually monitored safety and
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Reported concerns to doctors and my supervisor to promote optimal care.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Created safe and positive living situation for clients by communicating with the family and other staff about any concerns or challenges.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries and decline.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Developed patient care plans with doctors and registered nurses.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Care of the Clients home and from supplies to maintenance and delagating tasks .
  • Highly recommend and asked for by top clients and customers.
04/2016 to 02/2019 Customer Service Cashier/Deli/Bakery/Invitory Walmart Supercenters | City, STATE,
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Managed cashier shifts and breaks.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Gave exceptional customer service to all guests, including during peak business periods, which resulted in increased sales and boost in revenues.
  • Used mental math and available tools to total materials needed, costs and payments due.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
  • Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Documented and entered special orders for event catering and party trays.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
  • Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
  • Operated cash register to accept and process cash, check, card and mobile payments.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
  • Provided information about available menu items and documented orders with efficiency and accuracy.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Portioned and packaged take-out foods for customers.
  • Improved profit margins by streamlining operations and workflow.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
  • Greeted customers and responded to informational requests.
  • Monitored sales events, added new merchandise and rang up purchases.
Education and Training
Expected in 06/2015 GED | Aspen High School, Aspen, CO GPA:
Expected in 01/1999 History | History Mount San Antonio College, Walnut Creek, CA GPA:
Expected in Certificate | EDD Certificate Courses, Needles , Ca GPA:
Expected in | Certificate Courses Employment Development Department Classes , Online , CA GPA:
Expected in 2018 | CPR First Aid Blood Born Pathogens Red Cross, Online , CA GPA:

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Resume Strength

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  • Personalization
  • Target Job

Resume Overview

School Attended
  • Aspen High School
  • Mount San Antonio College
  • EDD Certificate Courses
  • Employment Development Department Classes
  • Red Cross
Job Titles Held:
  • IHSS Care Provider
  • In-Home Care Provider
  • Lead Caregiver
  • Customer Service Cashier/Deli/Bakery/Invitory
Degrees
  • GED
  • History
  • Certificate
  • Some College (No Degree)