Ihss Care Provider Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Compassionate person with a genuine care about others. Good reliable person that's responsible and on time. Willing to help others when problems occur. Willing to go the extra mile.

  • Client documentation
  • Client safety and first aid
  • Community activities
  • Care plan management
  • Behavior redirection
  • Quality program protocols
  • Compassionate client care
  • Knowledge of state regulations
  • Housekeeping
  • Coordination skills
  • Proper phone etiquette
  • Medication administration
  • Client satisfaction
  • Active listening
  • Meal preparation
IHSS Care Provider, 01/2017 to Current
Salvation Army UsaRochester, NH,
  • Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
  • Improved patient outlook and daily living through compassionate care.
  • Managed various daily job tasks, including patient transportation and appointment scheduling.
  • Prepared high-quality nutritious meals for patients with [Type] and [Type] conditions to promote better overall health and improve eating habits.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Answered questions and assisted with health system coordination, patient rights and privacy of personal information.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Supervised medication administration, personal hygiene and other activities of daily living.
Security Monitor , 10/2016 to 12/2020
Tti, Inc.Orlando, FL,
  • Investigated disturbances and used proportional and strategic responses to handle different types of issues.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Called police and fire departments during emergency situations, administering first aid and CPR until arrival.
  • Monitored premises and recorded all activity in daily officer report for submission to [Job Title] at close of shift.
  • Communicated with team members and building management via radio, telephones, computers and proprietary [Type] software.
  • Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at [Type] facilities.
  • Sounded alarms and brought in relevant authorities in case of fire or criminal activities.
  • Reviewed proper functioning of [Type] and [Type] equipment by completing preventive maintenance requirements.
  • Immediately reported safety hazards including [Type] and [Type] to [Job title] for remediation instructions.
  • Administered basic first aid to injured and ill individuals and assisted paramedics with providing advanced assistance and patient transport.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Protected company assets against theft or damage by conducting frequent building and grounds patrols.
  • Triaged problems quickly and provided precise and clear information while working under minimum supervision.
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
  • Detected emergency situations using [Type] equipment through keen listening and close observation to respond appropriately to alarms.
  • Monitored access control systems, including CCTV systems for nefarious activities such as theft and [Type].
  • Analyzed and produced course-of-action reports and escalated issues to management in typical and crisis situations.
  • Monitored and authorized entrance and departure of employees, visitors and other persons.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
Telemarketing Sales Representative, 02/2008 to 02/2011
Professional BuildersCity, STATE,
  • Resolved average of [Number] inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Set up new accounts and listed personal, demographic and payment information in system.
  • Proficient at computer dialing and computer software.
  • Maintained and recorded customer information in database.
  • Contributed to team efforts by successfully accomplishing $[Number] in daily sales goals.
  • Developed at least [Number] new leads each day.
  • Made [Number] calls per day.
  • Contacted private individuals or businesses by telephone to solicit sales.
  • Helped new telemarketers learn best practices, communication strategies and performance standards.
  • Made appointments with interested customers according to schedule availability.
  • Gave information about available products and services including membership details and purchase advantages.
  • Maintained proficiency in revenue and sales.
  • Responded to questions with knowledgeable responses.
  • Performed clerical and administrative duties like taking messages and transferring calls.
  • Collaborated with management to resolve concerns and problem calls.
  • Reached out to more than [Number] potential accounts each month.
  • Trained new hires and led team of [Number] telemarketers.
  • Handled inbound telephone calls from interested customers.
  • Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Dialed past and prospective client phone calls to update on newest products and services, inquiring as to current and future needs and setting appointments to pursue opportunities.
  • Resolved customer complaints by escalating calls to the proper department.
  • Broke down objections using friendly, persuasive strategies.
Education and Training
Associate of Science: , Expected in 02/1981
LBC Cumunity College - Long Beach, CA

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Resume Overview

School Attended
  • LBC Cumunity College
Job Titles Held:
  • IHSS Care Provider
  • Security Monitor
  • Telemarketing Sales Representative
  • Associate of Science

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