LiveCareer-Resume

ihss care provider resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary


Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.

Reliable employee seeking dispatching position. Offering excellent communication and good judgment.

Skills
  • Care plan assessment
  • First aid and safety
  • Progress documentation
  • Community integration
  • Patient care
  • Case management
  • Medication Administration
  • Behavioral Management
  • Project planning
  • Errands
  • Medication Management
  • Medical chart documentation
  • Schedule Management
  • Chauffeuring
  • Wound care maintenance
  • Light cleaning
  • Cooking meals
  • Meeting planning
  • Travel administration
Education
University of Phoenix Kearny Mesa, Ca, Expected in 01/2025 Bachelor Of Applied Studies : Criminal Justice - GPA :
Monte Vista High School Spring Valley, CA Expected in 06/1993 Diploma : College Preparatory Classes - GPA :
School of Creative And Performing Arts San Diego, CA, Expected in 06/1992 : General Education - GPA :
Work History
Fitzsimons Credit Union - IHSS Care Provider
Aurora, CO, 10/2021 - Current
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Supervised daily activities and provided assistance to staff.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Provided transportation and appointments management.
  • Assisted disabled clients to support independence and well-being.
  • Followed nutritional plans to prepare optimal meals.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Assisted with daily living activities, running errands and household chores.
Merakey - Call Center Representative
Chambersburg, PA, 08/2005 - 09/2007
  • Educated customers on company systems, form completion and access to services.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Recorded actions taken, issues resolved and data input information to effectively manage customer accounts.
  • Improved overall efficiency by anticipating needs and providing outstanding support.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained 100% excellent customer service satisfaction ratings through quality control.
  • Answered calls addressing customer inquiries, solving problems and providing product information.
Tarkett - House Manager
Solon, OH, 02/2005 - 06/2005
  • Coordinated holiday parties, cocktail parties and small gatherings for household.
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Assisted residents with daily hygiene and living tasks.
  • Communicated with delegating nurse to coordinate and complete medical services.
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Supervised staff of 7 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Established team priorities, maintained schedules and monitored performance.
  • Supervised and performed human resource management functions for 200 subordinates.
  • Developed and administered project budgets.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained financial accuracy when handling over $600 in revenue each day.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
The Shade Tree - Shift Supervisor
City, STATE, 05/2003 - 06/2005
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Applied security, safety and loss prevention strategies during shifts.
  • Responded to and resolved customer questions and concerns.
  • Completed store opening and closing procedures and balanced tills.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Enforced company policies and regulations with employees.
  • Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.

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Resume Overview

School Attended

  • University of Phoenix
  • Monte Vista High School
  • School of Creative And Performing Arts

Job Titles Held:

  • IHSS Care Provider
  • Call Center Representative
  • House Manager
  • Shift Supervisor

Degrees

  • Bachelor Of Applied Studies
  • Diploma

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