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IFI Data Capture Document Processor Resume Example

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IFI DATA CAPTURE DOCUMENT PROCESSOR
Summary

I have been trained and experienced in customer service for the last 20 years. I have worked in a number of areas of customer service, telephone sales, product knowledge, recruiting, team building, and all around management skills. I am a quick learner and I like to learn new things daily. I am always up for a challenge. I excel in team settings and I also work very well in a private setting.

Skills
  • Business management
  • Marketing understanding
  • Outstanding customer service
  • Team player
  • Data entry
Experience
IFI Data Capture Document Processor, Data Dimensions, August 2017-CurrentJanesville, WI

IFI data capture entails going through documents as they are uploaded into our data base, and grouped them according to document, and then giving it a document ID that was set up for this process.

Department Manager, McDonald's, August 2015-March 2017Rockford, IL
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Trained employees in inventory practices, POS systems and product knowledge, contributing to an increase in customer satisfaction ratings.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Performed opening and closing duties as part of management team, including cash management.
  • Coached, trained and mentored new team members and manager trainees.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Handled all department's shift overstock, restocking and inventory control.
  • Followed all safety protocols and company processes and procedures.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Supervised 35-40 full-time and part-time employees.
  • Delegated work to staff, setting priorities and goals.
  • Worked closely with sales associates to complete tasks.
  • Ensured that all crew employees presented positive, exemplary image to customers.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
Hairstylist, Great Clips, February 2003-December 2013Roscoe, Illinois
  • Treated customers to extra services such as shampooing and head massage to promote loyalty.
  • Drove retail sales through salon product and service promotion, making catered recommendations to meet client needs.
  • Recommended products to customers to meet current needs or resolve specific concerns.
  • Evaluated client hair type, condition and desired outcome to determine ideal services.
  • Set up workstation and treatment room with necessary products, equipment and supplies.
  • Completed manual and computerized scheduling, bookkeeping and inventory management procedures.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Recommended styles and treatments based on clients' needs and appearances.
  • Employed variety of hair style techniques, including curling and straightening on daily customers.
  • Designed and recommended home care hair regimens and treatments for individual customer needs.
  • Completed continuing education and training to stay up to date with new trends and techniques.
  • Cut and styled natural, artificial, colored or textured hair.
  • Created repeat business by developing long-term relationships with regular customers to increase client base.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Politely answered phone calls and concerns for new and return clients while monitoring sales area and employees.
  • Monitored client satisfaction to maintain customer return positive ratings.
  • Briefed employees about salon's success and announced monthly sales goals.
  • Mentored new staff to enhance salon development and increase productivity.
  • Collaborated with clients of all types to increase profile and status through effective styling.
  • Conducted and recorded weekly salon inventory using.
  • Trained several new stylists and assistants.
  • Supervised staff work performance in owner's absence.
Education and Training
High School DiplomaR.O.W.V.A. High School, , Oneida, ILMay 2000
Certificate in CosmetologyCarl Sandburg College, , GalesburgILMay 2002
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Resume Overview

Companies Worked For:

  • Data Dimensions
  • McDonald's
  • Great Clips

School Attended

  • R.O.W.V.A. High School
  • Carl Sandburg College

Job Titles Held:

  • IFI Data Capture Document Processor
  • Department Manager
  • Hairstylist

Degrees

  • High School Diploma
    Certificate in Cosmetology

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