IFI Data Capture Document Processor Resume Example
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IFI DATA CAPTURE DOCUMENT PROCESSOR
Summary
I have been trained and experienced in customer service for the last 20 years. I have worked in a number of areas of customer service, telephone sales, product knowledge, recruiting, team building, and all around management skills. I am a quick learner and I like to learn new things daily. I am always up for a challenge. I excel in team settings and I also work very well in a private setting.
Skills
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Experience
IFI Data Capture Document Processor, Company Name, August 2017-CurrentCity, State
IFI data capture entails going through documents as they are uploaded into our data base, and grouped them according to document, and then giving it a document ID that was set up for this process.
Department Manager, Company Name, August 2015-March 2017City, State
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Trained employees in inventory practices, POS systems and product knowledge, contributing to an increase in customer satisfaction ratings.
- Assessed, optimized and elevated operations to target current and expected demands.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed opening and closing duties as part of management team, including cash management.
- Coached, trained and mentored new team members and manager trainees.
- Greeted and assisted all customers daily in high-traffic retailer.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Handled all department's shift overstock, restocking and inventory control.
- Followed all safety protocols and company processes and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Supervised 35-40 full-time and part-time employees.
- Delegated work to staff, setting priorities and goals.
- Worked closely with sales associates to complete tasks.
- Ensured that all crew employees presented positive, exemplary image to customers.
- Enforced safety rules and other policies to protect employees and minimize company liability.
Hairstylist, Company Name, February 2003-December 2013City, State
- Treated customers to extra services such as shampooing and head massage to promote loyalty.
- Drove retail sales through salon product and service promotion, making catered recommendations to meet client needs.
- Recommended products to customers to meet current needs or resolve specific concerns.
- Evaluated client hair type, condition and desired outcome to determine ideal services.
- Set up workstation and treatment room with necessary products, equipment and supplies.
- Completed manual and computerized scheduling, bookkeeping and inventory management procedures.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Recommended styles and treatments based on clients' needs and appearances.
- Employed variety of hair style techniques, including curling and straightening on daily customers.
- Designed and recommended home care hair regimens and treatments for individual customer needs.
- Completed continuing education and training to stay up to date with new trends and techniques.
- Cut and styled natural, artificial, colored or textured hair.
- Created repeat business by developing long-term relationships with regular customers to increase client base.
- Selected hair colors, products and services based on customer preference and individually designed hair care plan.
- Kept notes listing preferences and services provided to clients for quick reference.
- Politely answered phone calls and concerns for new and return clients while monitoring sales area and employees.
- Monitored client satisfaction to maintain customer return positive ratings.
- Briefed employees about salon's success and announced monthly sales goals.
- Mentored new staff to enhance salon development and increase productivity.
- Collaborated with clients of all types to increase profile and status through effective styling.
- Conducted and recorded weekly salon inventory using.
- Trained several new stylists and assistants.
- Supervised staff work performance in owner's absence.
Education and Training
High School DiplomaR.O.W.V.A. High School, , CityMay 2000
Certificate in CosmetologyCarl Sandburg College, , CityStateMay 2002
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Resume Strength
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- Measurable results
- Strong summary
Resume Overview
School Attended
- R.O.W.V.A. High School
- Carl Sandburg College
Job Titles Held:
- IFI Data Capture Document Processor
- Department Manager
- Hairstylist
Degrees
- High School Diploma
Certificate in Cosmetology
