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identity services analyst resume example with 17+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Attentive Desktop Support Technician with 10 years correcting and preventing system malfunctions to mitigate downtime. Versed in both on-site and remote support provisioning. Excels at rapidly and reliably identifying hardware or software weaknesses for remediation through quick and cost-effective means. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills
  • maintain confidentiality
  • excellent customer service
  • customer service experience
  • written communication skills
  • problem-solving skills
  • Scheduling
  • Ability To Learn
  • work prioritization
  • customer inquiries
  • customer experiences
  • outstanding customer service
  • call center
  • Testing
  • Resolving Issues
  • Work History
    08/2020 to Current Identity Services Analyst Finger Lakes Premier Properties | Canandaigua, NY,
    • Created accounts in MS Azure for over 80,000 employees
    • Received requests from hospital employees to provision access to various modules used in medical field in form of help tickets
    • Began this job as temporary employee and was picked up full time after 3 months
    • Trained new hires on procedures in Identity Services
    • Researched, developed and implemented new ways of training to staff and some management
    • Performed this entire job remotely.
    04/2019 to 08/2020 Owner Danaher | Newark, NJ,
    • Performed complete phone erasures and factory resets, debugged problems and refurbished devices
    • Exceeded customer satisfaction by finding creative solutions to problems
    • Improved profit margins by streamlining operations and workflow
    • Juggled multiple projects and tasks to ensure high quality and timely delivery
    • Used soldering skills to break connections and reconnect components
    • Completed new OS installations on phones, tablets and laptops
    • Removed damaged components, assessed faults and repaired or replaced with new parts
    • Promoted business on social media platforms to maximize brand identity and generate revenue
    02/2009 to 03/2020 System Support Specialist CalPERS | City, STATE,
    • Investigated and corrected problems with printers, copiers and other peripheral devices
    • Established, repaired and optimized networks by installing wiring, cabling and devices
    • Responded to requests-for-service, generating resolution based on knowledge of financial industry
    • Performed technical support and troubleshooting services to optimize system performance
    • Acted as property custodian responsible for distributing, collecting and tracking electronic assets
    • Leveraged expert knowledge of word processing and design programs such as MS Office Suite
    • Maintained help ticket inbox using Active Directory, received 7-12 per day from 300+ users.
    02/2005 to 01/2009 Information and Referral Specialist California Foundation For Independent Living Centers - CFILC | City, STATE,
    • .Created entirely updated category list for referencing products/services information that is needed when mailing reply
    • Sent to variety of training courses including: Medi-Care policies and procedures, ADA familiarity,
    • Attended youth-outreach programs monthly at Sac State
    • Assisted in setup of display booth and conveying information at medical related expos and rallies
    • Began working as temp employee, permanent position was offered, and agency contract was bought out after two weeks.
    • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments
    • Called insurance companies to get precertification and other benefits information on behalf of patients
    • Managed up to twelve patient referrals daily through multi-line telephone system.
    • Prioritized referrals according to urgency and adhered to appropriate referral deadlines
    Education
    Expected in 08/2006 to to Bachelor's degree (BS) | Computer Science California State University - Sacramento, Sacramento, CA GPA:
    Expected in 06/2003 to to Associate of Science | Information Technology Sacramento City College, Sacramento, CA, GPA:
    Additional Information
    • Willing to relocate: Anywhere
    Skills
    • Maintain Confidentiality
    • Work Prioritization
    • Excellent Customer Service
    • Customer Inquiries
    • Customer Service Experience
    • Customer Experiences
    • Written Communication Skills
    • Outstanding Customer Service
    • Problem-Solving Skills
    • Call Center
    Work History
    08/2020 to Current Identity Services Analyst Adventist Health | Roseville, CA
    • Created accounts in MS Azure for over 80,000 employees
    • Received requests from hospital employees to provision access to various modules used in medical field in form of help tickets
    • Began this job as temporary employee and was picked up full time after 3 months
    • Trained new hires on procedures in Identity Services
    • Researched, developed and implemented new ways of training to staff and some management
    • Performed this entire job remotely.
    04/2019 to 08/2020 Owner Dzltek | Sacramento, CA
    • Performed complete phone erasures and factory resets, debugged problems and refurbished devices
    • Exceeded customer satisfaction by finding creative solutions to problems
    • Improved profit margins by streamlining operations and workflow
    • Juggled multiple projects and tasks to ensure high quality and timely delivery
    • Used soldering skills to break connections and reconnect components
    • Completed new OS installations on phones, tablets and laptops
    • Removed damaged components, assessed faults and repaired or replaced with new parts
    • Promoted business on social media platforms to maximize brand identity and generate revenue
    02/2009 to 03/2020 System Support Specialist CalPERS | Sacramento, CA
    • Investigated and corrected problems with printers, copiers and other peripheral devices
    • Established, repaired and optimized networks by installing wiring, cabling and devices
    • Responded to requests-for-service, generating resolution based on knowledge of financial industry
    • Performed technical support and troubleshooting services to optimize system performance
    • Acted as property custodian responsible for distributing, collecting and tracking electronic assets
    • Leveraged expert knowledge of word processing and design programs such as MS Office Suite
    • Maintained help ticket inbox using Active Directory, received 7-12 per day from 300+ users.
    02/2005 to 01/2009 Information and Referral Specialist California Foundation for Independent Living Centers - CFILC | Sacramento, CA
    • .Created entirely updated category list for referencing products/services information that is needed when mailing reply
    • Sent to variety of training courses including: Medi-Care policies and procedures, ADA familiarity,
    • Attended youth-outreach programs monthly at Sac State
    • Assisted in setup of display booth and conveying information at medical related expos and rallies
    • Began working as temp employee, permanent position was offered, and agency contract was bought out after two weeks.
    • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments
    • Called insurance companies to get precertification and other benefits information on behalf of patients
    • Managed up to twelve patient referrals daily through multi-line telephone system.
    • Prioritized referrals according to urgency and adhered to appropriate referral deadlines

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    Resume Overview

    School Attended

    • California State University - Sacramento
    • Sacramento City College

    Job Titles Held:

    • Identity Services Analyst
    • Owner
    • System Support Specialist
    • Information and Referral Specialist

    Degrees

    • Bachelor's degree (BS)
    • Associate of Science

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