idd systems coordinator resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Passionate IDD Support Coordinator/Case Manager with 4+ years of professional experience working with individuals with a Developmental/Intellectual Disability.

Seeking to further my knowledge, career, and experience in the Developmental Disability field, so that I can better provide quality service and support to those in need.

  • Proficient in Microsoft Software Products (Word, Excel, Power Point, etc.)
  • Written and verbal communication
  • Client needs assessments
  • Program development
  • Teambuilding
  • Good listening skills
  • Multitasking abilities
  • Conflict resolution
  • Compassion
  • Critical thinking
  • Collaboration
  • Planning and Coordination
Work History
IDD System's Coordinator, 02/2021 to Current
Highlands CSBCity, STATE,

· Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.

· Served as liaison to community agencies to network with service providers and seek out new services.

· Engaged residents to identify areas of need and make referrals to community agencies.

· Provide person-centered supports to individuals who are diagnosed with intellectual/and or developmental disability.

· Service as the primary point of contact for obtaining, reviewing, processing, and initiating services for new referrals and/or transfers.

· Facilitate and complete initial Person-Centered Planning meetings as needed to initiate IDD Support Coordination services.

· Assess the individual's needs by placing them on the IDD Wavier Waitlist/and or opening them to IDD Case Management.

· Provide guidance and technical support to the IDD Support Coordinators when following the Assistive Technology/and or Environmental Modification protocol and process.

· Maintain an IDD Support Coordination caseload and complete all support coordination requirements, documentation and reports as required by licensing, local and state entities for Medicaid Reimbursement.

· Represent HCS in meetings, conferences, and trainings that have an impact on the provision of IDD Support Coordination Services.

IDD Support Coordinator, 05/2019 to 02/2021
Highlands CSBCity, STATE,

• Link, coordinate, and monitor services for people with Intellectual and Developmental Disabilities • Complete Collateral contacts regarding the health, well-being, and mental health of the individuals on my caseload • Coordinate and lead Team Meetings as needed or requested by the Individual or Family/Guardian • Provide assistance with receiving needed DME necessities and requesting Environmental Modifications and AT requests through DD Wavier Services • Coordinate providers to ensure quality care for the individuals • Provide education to Individuals and Guardians, regarding DD Wavier Services and DD Wavier Waitlist Services • Locate new services that could potentially benefit the Individuals • Add Individuals to the DD Wavier Waitlist/complete the VIDES annually or as needed • Open and Discharge Individuals from IDD Support Coordination as needed or requested • Complete Risk Assessments for Individuals with DD Wavier Services and ensure that all needs are met and/or addressed

Residential Services Lead Case Manager , 05/2018 to 05/2019
Envision Inc.City, STATE,

• Attended and lead Circle of Support meetings (Team Meetings) for individuals with intellectual and Developmental Disabilities • Wrote and implemented staffing instructions for Outcomes and Action steps • Reviewed and monitored active Section C's and Cost Plans for Envision individuals funding levels • Reviewed and requested information to be added or changed in the ISP's (Individual Support Plan) • Completed Level of Needs forms, Risk assessments, and provider support documents • Stayed in contact, through emails and phone calls with various members of DIDD, and the Circle of Support, Conservators, etc. • Supervised Home managers and DSP's, in addition to reviewing Therap, an online form of documentation, for billing purposes and to be sent in to DIDD, and the ISC (Individual Support Coordinators) • Wrote monthly reviews and sent to the COS for each individual of Envision and sent needed monthly information of financials, behavior data, medical monthly reports, and the provider reviews. • Completed site visits at the individual's homes on all shifts, reviewed plans, protocols, and medical information to ensure all was accurate in the home. • Identified issues in the homes, such as staffing issues, documentation that needed to be updated, systematic issues, etc. and identified ways to resolve these issues. • Was an active participant of monthly QIP (quality improvement plans) for Envision and gave monthly reports on issues, accomplishments, and upcoming events for Envision • Completed an activity calendar each month which was sent to all of the home of Envision and used as a guide for them when taking the individuals out in the community.

Bachelor of Science: Human Services, Expected in 05/2018 to East Tennessee State University - Johnson City, TN,

Degree in Human Services with a Minor in Social Work.

Associate of Applied Science: Social Work And Pre-Teacher Ed Secondary, Expected in 05/2016 to Northeast State Community College - Blountville, TN,

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Resume Overview

School Attended

  • East Tennessee State University
  • Northeast State Community College

Job Titles Held:

  • IDD System's Coordinator
  • IDD Support Coordinator
  • Residential Services Lead Case Manager


  • Bachelor of Science
  • Associate of Applied Science

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