Personable Ice Cream Scooper offering positive history of providing exceptional service in customer-facing roles. Well-versed in memorizing menu options and retaining updated information regarding seasonal and promotional offerings. Enthusiastically aiming to contribute immediate value to the Penguin team. Hardworking and reliable hostess with strong ability in multi tasking and responsibility. Offering friendliness, adaptability, and leadership. Highly organized, proactive and punctual with team-oriented mentality. Business student seeking internship in social media marketing/marketing to gain hands-on experience. In-depth knowledge of social media platforms including Instagram, twitter, Pinterest, facebook, etc.
Skills
POS system transactions
Order processing
Salesmanship
Customer service
Cleaning and organization
Time management
Product promotion
Guest service
Telephone orders
Cash register operations
Cleaning and sanitation
Food and beverage preparation
Guest inquiries
Superior communication skills
Education and Training
University At BuffaloBuffalo, NY, Expected in – –:Business/marketing Concentration - GPA:
Deposit High SchoolDeposit, NY, Expected in 06/2020 – –High School Diploma: - GPA:
4.0 GPA
Valedictorian
Experience
Grand Beach Hotel - Ice Cream Server/Cashier Miami Beach, FL, 05/2020 - 08/2020
Memorized seasonal menu options and flavors to provide customers with updated information on new items and offerings.
Provided information to customers regarding ice cream flavors, ingredients and nutritional information.
Managed POS register to complete customer transactions.
Handled cash and credit card transactions quickly and accurately.
Assembled and prepared ice cream-based drinks, following recipes to produce consistent products.
Memorized menu items, identifying allergens to streamline service to customers.
Assisted management with inventory and ordering supplies to provide uninterrupted sales.
Cleaned and organized all areas, including utensil and napkins station and restroom facilities.
Leveraged product knowledge to make recommendations for indecisive customers.
Served and scooped ice cream, following sizing specifications.
Restocked ice cream disposable supplies, glass serving dishes and utensils.
Cleaned counters, tables and fountain equipment thoroughly to keep sanitary, following quality checkpoints.
Processed telephone orders, reviewing and verifying all information for accuracy.
Used POS system expertise to complete sales transactions with accuracy and efficiency.
Suggested new flavors and special offers to management based upon customer input.
Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
Created eye-appealing, delicious-tasting ice cream treats to keep customers coming back.
Informed shift leaders or management of any obstacles or issues during each shift.
Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
Performed end-of-day duties by balancing payments and receipts in cash register.
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