(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Personable Ice Cream Scooper offering positive history of providing exceptional service in customer-facing roles. Well-versed in memorizing menu options and retaining updated information regarding seasonal and promotional offerings. Enthusiastically aiming to contribute immediate value to the Penguin team. Hardworking and reliable hostess with strong ability in multi tasking and responsibility. Offering friendliness, adaptability, and leadership. Highly organized, proactive and punctual with team-oriented mentality. Business student seeking internship in social media marketing/marketing to gain hands-on experience. In-depth knowledge of social media platforms including Instagram, twitter, Pinterest, facebook, etc.

  • POS system transactions
  • Order processing
  • Salesmanship
  • Customer service
  • Cleaning and organization
  • Time management
  • Product promotion
  • Guest service
  • Telephone orders
  • Cash register operations
  • Cleaning and sanitation
  • Food and beverage preparation
  • Guest inquiries
  • Superior communication skills
Education and Training
University At Buffalo Buffalo, NY, Expected in : Business/marketing Concentration - GPA :
Deposit High School Deposit, NY, Expected in 06/2020 High School Diploma : - GPA :
  • 4.0 GPA
  • Valedictorian
Grand Beach Hotel - Ice Cream Server/Cashier
Miami Beach, FL, 05/2020 - 08/2020
  • Memorized seasonal menu options and flavors to provide customers with updated information on new items and offerings.
  • Provided information to customers regarding ice cream flavors, ingredients and nutritional information.
  • Managed POS register to complete customer transactions.
  • Handled cash and credit card transactions quickly and accurately.
  • Assembled and prepared ice cream-based drinks, following recipes to produce consistent products.
  • Memorized menu items, identifying allergens to streamline service to customers.
  • Assisted management with inventory and ordering supplies to provide uninterrupted sales.
  • Cleaned and organized all areas, including utensil and napkins station and restroom facilities.
  • Leveraged product knowledge to make recommendations for indecisive customers.
  • Served and scooped ice cream, following sizing specifications.
  • Restocked ice cream disposable supplies, glass serving dishes and utensils.
  • Cleaned counters, tables and fountain equipment thoroughly to keep sanitary, following quality checkpoints.
  • Processed telephone orders, reviewing and verifying all information for accuracy.
  • Used POS system expertise to complete sales transactions with accuracy and efficiency.
  • Suggested new flavors and special offers to management based upon customer input.
  • Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
  • Created eye-appealing, delicious-tasting ice cream treats to keep customers coming back.
  • Informed shift leaders or management of any obstacles or issues during each shift.
  • Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
  • Performed end-of-day duties by balancing payments and receipts in cash register.
Planet Honda - Hostess
Edgemont, CO, 01/2020 - 03/2020
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Answered telephone to provide dining information and take party reservations.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Leonards Bus Sales - Detail Technician
City, STATE, 06/2019 - 08/2019
  • Applied wax to auto body and wiped and buffed surfaces with cloth or buffing machines to prevent oxidation.
  • Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle.
  • Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color to promote visually appealing environment.
  • Managed order processing and inventory logging to achieve efficient and functioning workplace.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Inspected vehicles thoroughly to recommend changing of auto parts, painting and other necessary services.
  • Verified proper stickers and plates were attached to vehicle to establish status of vehicle.
Scotts Family Resort - Maid/Front Desk Receptionist
City, STATE, 05/2018 - 08/2018
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Computed guest billings and posted charges to room accounts.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Responded to inquiries and room requests made online, by phone or email.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Monitored reservations to track incoming parties and special events.
  • Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
  • Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
  • Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards.

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School Attended

  • University At Buffalo
  • Deposit High School

Job Titles Held:

  • Ice Cream Server/Cashier
  • Hostess
  • Detail Technician
  • Maid/Front Desk Receptionist


  • Some College (No Degree)
  • High School Diploma

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