A Seasoned professional with the ability to consistently overcome challenges and any other related issues as related to the travel and airline industry.Extensive leadership in travel operations, sales and management skills. Years of strong travel experience and a proved mastery of presentations. Development of a strong customer base with strong ability to cultivate interpersonal relationships with stakeholders. Authorized International Air Transport Association instructor in International travel and tourism foundation and consultant diploma. Detail-minded, result-oriented and a good team player willing to go extra mile to provide exceptional customer service.
- Team player
- Superior communication skills
- Global traveler
- Corporate aviation
- Skilled multi-tasker
- Adaptable
- Organized
- Fast learner
- GDS proficiency
- Staff training and development
- I.T skills
Background and Role of TICO
- Overview of the Travel Industry Act, 2002
- Advertising and Registrant Obligations Before the Sale
- Registrant Obligations After the Sale – but before the client travels
- Ontario Travel Compensation Fund
- Coursework in Hospitality and Tourism Management
- Construct more complex fares and routines and manage ticket exchanges and follow BSP procedures
- Coursework in Sales and Marketing
- In-depth knowledge of the most popular international travel & tourism destinations
- Answer queries and give advice about travel & tourism products such as rail, bus and coach transportation, accommodation cruises and tours
- Interpret IATA Resolutions as they apply to accredited travel agencies
- Air Fares Construction
- Tourism knowledge, promotion and professional services
- Introduction to mileage based air fares, analyzing itineraries and retrieving fares from a GDS
- Backhauls, circle trips, journeys in different classes of service and alternative fare break points
- Religion, food, art, languages and other matters when traveling
- Appealing travel features such as climate, culture and accessibility
- World time zones
- Introduction to ticketing and reservations
- Read, interpret, and apply fare rules
- Use GDS to issue tickets for manually-priced reservations
- Identify and price different journey types
- Extra mile award for ensuring the safety of USAID passengers stranded at the Airport.
- Part of a team that set up commercial corporate agreements with Lufthansa,KLM, Delta, South African Airways, Arik Air and United Airways.
- Exemplary service provided to various members of Federal Bureau of Investigation (FBI), in an effort to support the overall extradition of an highly sought-after person from Nigeria to the United States.
- Group eagle award in recognition of timely and accurate response to last minute request for hotel, air ticket, foreign visas and airport expediter for Mission Nigeria
Louisville, KY, 11/2007 - Current
RESPONSIBILITIES
- Facilitator,advanced foundation diploma in international travel and tourism.
- Facilitator, Consultant diploma in international travel and tourism.
- Facilitator, basic air fare ticketing and reservations.
City, STATE, 07/2008 - Current
RESPONSIBILITIES
- Assist to reserve airline booking using the GDS and purchase tickets for all Mission personnel, TDY and VIP visitors in accordance with Government regulations and post Management policies.
- Prepare travel itineraries for all American Staff,family members,TDY, and VIP visitors.
- Counsel customers and guide them in planning trips with best fare quote and route options.
- Meets regularly with Airline officials to update bill/payment status.
- Cross training other travel employees in the use of airline GDS.
- Provides update reports of developments in the aviation industry.
- Assist in making authorized/approved hotel bookings according to Management policies.
- Assist in Visa application of other foreign Missions.
- Visit, inspect and make reports on new hotels , airlines and follow up on contacts.
MAJOR ACHIEVEMENTS
- Extra mile award for ensuring the safety of USAID passengers stranded at the airport.
- Part of a team that set up commercial corporate agreements with Lufthansa Airlines, KLM/ AF, Delta , United Airlines , South African Airways and Arik air.
City, STATE, 09/2007 - 06/2008
RESPONSIBILITIES
- Reservation and ticket issuance
- Group booking and Corporate clients
- Rebate bookings for South African Embassy and IATA airline members
- Flight editing
- P.T.A transactions
- Finalizes daily sales report
- Reconcile ticket audit coupons and daily sales report with Finance
- Processed reservations, coordinated stand-bys and monitored cabin availability.
- Issued travel and hotel vouchers for passengers on overbooked and canceled flights.
- Monitored compliance with size limitation guidelines for the carry-on baggage program.
- Responded politely to passenger complaints regarding ticketing and baggage handling.
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School Attended
- Travel Industry Council of Ontario (Online Program)
- IATA/UFTAA (Authorized Training Center Lagos)
- University Of Cambridge (Authorized Training Center Lagos)
- Landover Aviation Business School
- University Of Ilorin
- Kwara State Polytechnic
- Igbobi College Yaba
Job Titles Held:
- IATA AUTHORIZED INSTRUCTOR ( PART TIME)
- TRAVEL ASSISTANT
- Ticketing and Reservation executive
Degrees
- Diploma
- Diploma
- Diploma
- Certificate
- Bachelor of Science
- National Diploma
- Secondary School Certificate
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