I have Over 20 years' experience working with customers\users through Martial Arts Businesses that I have owned. During this time I received first hand experience in Sales and business management. I started training for a career in I.T. after I decided to transition from Martial Arts to an I.T. related field. In 2012 I started working as an Intern at Southern Crescent Technical College while I was going to college there. I have I.T. Technician experience in working with and managing help-desk operations.
Because I have to work one on one with customers/clients I am proficient at explaining complicated technical concepts to users of varying degrees of technical understanding. I feel that I am a dynamic computer technician experienced in most aspects of hardware, software and operating systems maintenance and repair. Through my training at SCTC I Possess knowledge of advanced diagnostic techniques.
I received my degree in the Networking field for CISCO and MICROSOFT at Southern Crescent Technical College and currently pursuing further education and certification in Network Management at Western Governors University. My main professional goal is to become a network administrator and to receive the education required to become certified in networking and its related fields. I can add a great sense of professionalism to your company while being a hard worker and getting the job done right.
|Skills||Experience||Total Years||Last Used|
|Desktop and Laptop systems||Expert||5||2015|
|Windows Server 2008 R2||Novice||5||2015|
|Microsoft Office Suite||Experienced||5||2015|
|VOIP Phone Installation||Experienced||5||2015|
1. 3 time recipient of the "Ducks in a Row" Award from Southern Crescent Technical College 2013. 2.
2. Diagnosed hardware and software failures and resolved technical issues with a 90% success rate.
3. On average closes more tickets than any other Technical Support Specialist in SCTECH.
4. I corrected a problem with a switch that had plagued our School's ADDS class in which the imaging process was incredibly slow. I found the problem to be a mismatch in the speed setting. While some ports were on Full Duplex others were on Auto. Setting all ports to Auto fixed the problem. This was done within my first 3 months as a tech.
I am Currently Enrolled
Networking Cisco and Microsoft Graduated Summa Cum-Laude
Comptia Project+ Certification
CIS Web Design Specialist Certification
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