Enthusiastic forward-focused professional with 7+ years of diversified experience, providing information technology support for both account management and customer relations with knowledge of Comptia A+ and Network+ skills. Also, has proven great with utilizing my knowledge of Microsoft Certified Systems Administration (MCSA). Skilled professional with broad base of experience in technical support and operations with excellent knowledge of troubleshooting hardware and software issues. Resolves problems quickly, delivering high levels of customer satisfaction. Adept at undertaking research and analysis assignments entailing examination of data and making recommendations based on available facts and conclusions. Proven to be very resourceful with strong time management and multitasking skills, and a knack for adapting easily to new
situations. An effective communicator with a demonstrated ability to work collaboratively across multifunctional teams. Seeking to leverage my technical, analytical and communication skills in any I.T. Support or helpdesk position.
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