i t manager resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Results-driven IT professional with expertise in system administration, asset management, and IT support, seeking a challenging role as a key member of the IT team. Demonstrated ability to ensure smooth and secure operation of systems, improve processes, and enhance security. Committed to delivering exceptional service and maintaining system efficiency.

  • Device and asset management
  • Onboarding and offboarding processes
  • System administration
  • Troubleshooting and problem-solving
  • Technical support
  • Network administration
  • Documentation and process improvement
  • Communication and interpersonal skills
Education and Training
Bachelor of Science: Computer Information Systems, Expected in 05/2017 to California State University - Chico, CA,
I.T. Manager, 07/2022 to 05/2023
Alaska Sea LifeSeward, AK,
  • Achieved a 15% increase in system performance and user satisfaction by personally setting up, configuring, and upgrading Windows, iOS, Linux, & Android software, resulting in measurably less hardware downtime and 10% enhanced productivity of our Sales Teams.
  • Delivered expert installation, diagnosis, and repair services for computer hardware and peripheral components, including monitors, keyboards, printers, scanners, memory, disk drives, AV, Telephony (VoIP & SIP) and more. Attained a 99% success rate of resolving hardware issues on first attempt, ensuring seamless operations and minimizing downtime.
  • Assumed responsibility for promptly addressing and resolving all workstation threat breaches, including computer viruses, adware, and other security vulnerabilities. Successfully mitigated potential risks and safeguarded the integrity of workstations, ensuring a secure computing environment for all users.
  • Took charge of employee hardware tracking, overseeing the purchasing process, and maintaining accurate inventory of all hardware equipment. Implemented an efficient system (REFTAB & Spiceworks) that enabled seamless monitoring of hardware allocations and ensured timely procurement of necessary equipment. Effectively managed inventory levels, minimizing discrepancies and optimizing resource allocation for smooth operations.
Tech Support Analyst, 08/2019 to 08/2023
Lpl Financial ServicesColumbia, TN,
  • Provided tech support and troubleshooting to customers and field technicians over the phone and email, addressing hardware and software technical issues related to internet connectivity.
  • Simplified complex technical details and instructions, resulting in improved user comprehension.
  • Investigated, troubleshooted, and diagnosed technical issues to provide effective solutions.
  • Utilized data trends and feedback to identify errors, product malfunctions, and areas for improvement, leading to actionable solutions.
  • Collaborated with internal stakeholders on process improvement, content enhancement, and operational efficiency to deliver a positive customer experience.
  • Fostered personalized experiences by communicating directly with users to resolve inquiries and issues through email and live chat.
Google Pixel Tech & SME, 05/2017 to 08/2019
Milestone Technologies For GoogleCity, STATE,
  • Provided Tier 1 & 2 technical support and SME for Google Pixel cellphones, ensuring personalized experiences for users.
  • Simplified complex technical details and instructions, facilitating user comprehension and resolving inquiries effectively.
  • Leveraged member data trends and feedback to identify areas for improvement and proactively address errors or product malfunctions.
  • Collaborated with team members and internal stakeholders to develop actionable solutions and deliver a positive customer experience.

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Resume Overview

School Attended

  • California State University

Job Titles Held:

  • I.T. Manager
  • Tech Support Analyst
  • Google Pixel Tech & SME


  • Bachelor of Science

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