Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Detail-oriented HVAC service technician offering demonstrated success diagnosing and testing equipment to address challenges and reduce downtime. Consistently acknowledged by management for expedient completion of service tickets and commitment to effective customer communication. Immediately and accurately processes paperwork and performs data entry upon completion of each job.

  • Hand tool expertise
  • Troubleshooting and analysis
  • HVAC equipment expertise
  • Power tool mastery
  • Furnace, heat pump and strait cool HVAC component troubleshooting
  • Expertise in installations
  • Client relationship management
  • Worksite preparation
  • Estimating abilities
  • Construction knowledge
  • Following safety practices
  • Knowledge of industry best practices
  • Self motivated
  • Strong leadership skills
  • Positive minded
06/2020 to Current HVAC Service Tech American Residential Services | Mount Prospect, IL,
  • Offered repair or service options to help customers make decisions.
  • Monitored installations to maintain compliance with local codes and industry best practices.
  • Adhered to company and OSHA-defined protocols to promote workplace safety.
  • Installed new systems and components according to service orders and manufacturer instructions.
  • Tested components, assemblies and systems to diagnose problems.
  • Inventoried required material, tools and equipment to record product on-hand or to be ordered.
  • Completed daily appointment schedule to drive quality and timely service.
  • Troubleshot malfunctions and diagnosed issues to get equipment back into service quickly and fully.
  • Followed safety guidelines for using tools, equipment and heavy machinery to avoid accidents and injury.
  • Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
  • Installed complete systems at new residential and business construction sites.
  • Assisted leader core in fine tuning daily operations
  • Took care of all problem call.
  • Deescalated situations and gave customer proper solutions to their issues to restore customer relationships.
06/2019 to 06/2020 HVAC Service\install Supervisor Compliant Healthcare Technology | Medina, OH,
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
  • Reviewed employee performance every week and delivered constructive feedback to improve weaknesses.
  • Optimized productivity, streamlined program efficiency, and boosted profitability.
  • Upheld internal standards and productivity goals to meet productivity and quality targets.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Performed retrofit of heating and cooling systems, in the an attic, up flow and package systems applications.
  • Performed all service and troubleshooting calls.
11/2013 to 12/2019 HVAC Service Leader Canyon State Heating,air Conditioning And Plumbing | City, STATE,
  • Researched escalated service concerns and delivered the proper solution to pacify customers and save business relationships.
  • Minimized shrink by teaching staff anti-theft techniques, securing valuable items and auditing inventory regularly.
  • Conducted opening and closing duties such as organizing tech meetings, evaluating jobs and writing up proposals for repairs or replacement, and making sure technician vehicles were fully stocked and ready for most situations.
  • Evaluated employees on quarterly basis to offer constructive feedback, resulting in achievement of service goals and professional development objectives.
  • Trained new team members on services and operations to build high-performing team of experts.
  • Resolved escalated issues and complex customer requests to satisfy customer needs.
  • Consistently met profitability goals using upselling techniques and limited-time promotional offers to boost sales volume.
  • Assisted service techs with answering technical and procedural questions.
  • Onboarded service employees, offering guidance and assistance to properly handle unhappy customers.
  • Supported leader core with customer service and client retention goal planning.
  • Implemented processes and procedures to keep employees on task and workflows running efficiently.
  • Guided hiring process by interviewing candidates to determine suitability for open position.
  • Reviewed customer feedback to better understand service capabilities requiring immediate improvement.
  • I also performed technician duties as far as performing preventative maintenance on all brands of Hvac equipment, and trouble shooting heating and cooling systems.
03/2011 to 11/2013 Service Technician Howard Air | City, STATE,
  • Assessed efficiency of HVAC and refrigeration systems and provided feedback to customers.
  • Completed preventative maintenance on heating and air conditioning systems to extend life of such equipment.
  • Recycled and charged refrigerants.
  • Maintained and serviced HVAC systems and refrigeration equipment.
  • Retained careful and thorough maintenance and repair records in case customers required future service.
  • Disassembled units, repaired broken components and restored to operating condition.
  • Troubleshot and diagnosed issues with HVAC equipment, providing recommendations for remediation.
  • Promptly responded to complaints about temperature problems during massive heatwave and conducted assessments to determine causes and target solutions.
Education and Training
Expected in 12/2006 Associate of Science | HAVC\R New Mexico State University - Dona Ana Community College, Las Cruces, NM GPA:

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School Attended

  • New Mexico State University - Dona Ana Community College

Job Titles Held:

  • HVAC Service Tech
  • HVAC Service\install Supervisor
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  • Associate of Science

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